The Solution

You need a solution that combines all interactions in a unified queue while letting your agents handle them from a single user interface inside your Zendesk application. The Bright Pattern omnichannel solution for Zendesk helps you to:

Prioritize calls over chats and SMS

Combine calls, chats, and SMS in a common queue. Route to them based on skills, arrival, and priority

Get unified reports on contact volumes and agent performance across channels

Pain-Free Handling of Calls, Chats, and SMS in Zendesk was last modified: by