Multichannel Routing with Phone Calls and Other Media
Our Zendesk live chat is pushed to agents along with telephone calls, emails and contacts via other media. The multichannel routing we employ is based on agent capacity model that allows distribution of multiple chats and other media channels concurrently for the same agent.
Bots for Identification and Self-Service
The integration features automation and self-service together with Zendesk live chat. The text messaging scenarios are empowered with access to Zendesk API and are used to automatically identify customers and provide self-service. Drag-and-drop scenarios make it easy to build Zendesk chat bots backed by live people.
Make sure to check our other Zendesk Integrations.
We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees