Join Bright Pattern

Bright Pattern provides the simplest and most powerful AI-powered omnichannel cloud contact center software for innovative companies, growing at over 100% per year and we are looking for stars to join our team!

Product Manager / WFM (Omnichannel Cloud Communications Platform)

Bright Pattern is looking for a Product Manager for our WFM/Workforce Management Solution. As a key member of our product management team, your role will be to envision and define an innovative omnichannel, multi-skill integrated WFM suite that combines high ease of use with enterprise class capabilities and delights our customers.

Responsibilities

  • Help Lead our Workforce management team with a market leading vision
  • Work with others to Help lead the Bright Pattern Omnichannel WFM Strategy
  • Provide expertise to the team on best practices
  • Provide new innovative concepts to improve the customer experience
  • Be able to communicate effectively across departments, including sales, product management and development
  • Effectively define and communicate customer use cases
  • Maintain competitive Analysis and Battlecards
  • Help Bright Pattern achieve its corporate goals
  • Be a competitive intelligence Expert

Requirements

  • Thorough understanding of functionality and reporting of cutting-edge WFM solutions existing in the market (or the ability to research and understand these solutions), and work with others to help define a vision for the next generation WFM solution
  • BPractical experience and preference to have worked with multiple WFM systems
  • Experience integrating WFM to external systems, such as Enterprise Payroll and HR systemsSeveral years of hands on operations experience or defining product requirements
  • Define and help implement a great modern WFM system and be part of one of the leading and fastest growing companies in the market

Salary and Benefits

  • Competitive compensation
  • Corporate stock options
  • 401K
  • Fast-paced, varied environment
  • Casual workplace
  • Comprehensive benefits (e.g., medical, dental and vision insurance)
  • Paid lunches two days per week
  • Quarterly company events and outings

 

Bright Pattern is a fast-moving cloud software company growing faster than others in the market. You will be in a pivotal role to make a difference and significant contribution to company success as we embark on our next ramp of growth, while working in an exciting, fast-paced startup environment with experienced industry leaders.

Ready to join the Bright Pattern Team? Apply Now!

About Bright Pattern

Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users. Bright Pattern allows companies to offer an effortless and personal customer experience across channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows companies to measure and act on every interaction on every channel with embedded AI omnichannel quality management.

The company was founded by a team of industry veterans who pioneered the leading contact center solutions and are now delivering an architecture for the future. Bright Pattern’s cloud contact center solution is used globally in over 26 countries and 12 languages. The company is headquartered in South San Francisco/Pleasanton, California.

Apply Now

Join our team at Bright Pattern today!