Automate and Improve the ROI of Your Service Management Solution
Bright Pattern and NCSi deliver a modern, AI-powered omnichannel communication interaction platform for innovative IT teams. With the current pandemic and the move to remote workforces, now more than ever it is critical to get more out of your service management solution. Bright Pattern, with its omnichannel communication interaction platform, and NCSi, with its deep service management knowledge, provide a perfect combination to help you get more out of your current solution, allowing you to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing advanced automation of incidents, problems, changes, requests and more.