Year: 2014

San Bruno, CA (PRWEB) December 30, 2014 For the 6th month in a row, the Bright Pattern’s Customer Success Team has received straight A’s  their customer satisfaction surveys.“Our goal is to ensure our customers receive the most value from our solutions and services, every month, every day”, said Dave Pennell, Bright Pattern’s Director of Customer Success […]Continue reading

An E-mail Channel and Screen Recording lead a long list of exciting new functionality Bright Pattern introduces with the latest version of their Bright Pattern™ multi-media contact center platform. “Seamless, blended, multi-media interaction handling has long been our calling card,” said Konstantin Kishinsky, CEO of Bright Pattern, “adding e-mail and video into the mix is the […]Continue reading

San Bruno, CA (PRWEB) November 12, 2014 Bright Pattern is rolling out video channel for sales and customer service as part of Rich Contact Experience functionality (combination of media channels over a single customer connection) in Bright Pattern cloud contact center platform. Generally available in Q1 2015, video communication technology would enable new ways to increase sales, improve […]Continue reading

Tailored program for BPOs delivers the Bright Pattern fault tolerant high availability, solution paired with mobile customer care feature suite and professional services. Bright Pattern, a leading provider of next generation cloud contact center solutions, announced today a new program tailored specifically for Business Process Outsourcers (BPOs). Some highlights of the program, which spans technology, packaging, and service, are: […]Continue reading

Value-added Business Process Outsourcer (BPO) leverages next generation cloud contact center solution to improve customer service and prevent losses for retail and other verticals. SAN BRUNO, CA (PRWEB) August 12, 2014 Bright Pattern announced today that Better CS, a Business Process Outsourcer (BPO) has deployed its next generation cloud contact center solution to help retailers mitigate losses […]Continue reading

San Bruno, CA (PRWEB) June 03, 2014 Bright Pattern, Inc., provider of the Bright Pattern™ next-generation cloud-based contact center solution, has deployed the latest release of its software platform which includes Rich Contact API support, advanced mobile SMS messaging capabilities, and voice signature for e-signing. Rich Contact API – Increase customer satisfaction The Rich Contact […]Continue reading

Bright Pattern a leading contender for Best Technology Solution Provider award, based on contact center industry excellence and innovation. San Bruno, CA (PRWEB) June 02, 2014 Organizers of the 15th Annual Call Center Week conference have named Bright Pattern a Call Center Week Awards finalist for excellence in the contact center industry. Bright Pattern, a next-generation […]Continue reading