Day: July 28, 2015

San Bruno, CA July 22, 2015 Bright Pattern, the cloud-based contact center software company, introduces two-way SMS text messaging to its omnichannel customer service solution, which today includes e-mail, mobile, web chat, voice, and video. Text messages are a reliable and often preferred channel of communication. 64% of consumers with texting capabilities would prefer to use texting over voice as […]Continue reading