The integration, available on Zendesk Marketplace since Q2 2015, continues to impress customers and help them reach their goals.
“We initially struggled to find a multichannel contact center solution that flawlessly integrated with Zendesk, but with Bright Pattern, the integration worked from day one,” said Gavin Blair, Bright Pattern Customer and Head of Customer Experience at Canary. “What impressed me most was Bright Pattern’s team of industry experts that helped us customize the integration to fit our specific needs. There was no ‘red tape’ in the process, and I was able to directly communicate with the Bright Pattern team to create customized features. Many contact center providers offer an integration with Zendesk, but none that I’ve found are as flexible or as customizable as Bright Pattern.”
This integration combines advanced omnichannel contact center software provided by Bright Pattern with the leading ticketing technology for advanced customer service provided by Zendesk. The Zendesk Integration helps to increase agent productivity with a task-oriented integrated UI with built-in telephone, chat, and tools for communications via social messengers, mobile apps, and SMS.
About Bright Pattern:
Bright Pattern’s cloud contact center software helps to simplify multichannel customer service for customers, agents and contact center managers.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 87,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at https://www.zendesk.com.