Category: News

Bright Pattern, leading provider of omnichannel cloud contact center technology, announces the availability of Summer Release 2017 SAN BRUNO, CA (PRWEB) AUGUST 30, 2017 Bright Pattern, leading provider of cloud contact center software as a service, today announced the availability of Summer Release 2017, the award winning release for global enterprises. The release includes customer-requested functionality, […]Continue reading

Bright Pattern begins development on cognitive business solution using IBM Watson APIs on IBM Cloud to leverage call center AI and sentiment analysis for improved customer experience SAN BRUNO, Calif., Aug. 24, 2017 /PRNewswire/ — Bright Pattern has been selected in phase two of the Watson Buildchallenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center technology, today announces their placement as a leader in the 2017 Q3 GetApp Call Center Category Bright Pattern today announces their top ranking among leading contact center software vendors by GetApp, recently acquired by Gartner. GetApp recognizes vendors excelling in areas such as integration capability, influence […]Continue reading

Bright Pattern partners with The Data Group to provide customers with real-time data solutions within the Bright Pattern platform, allowing businesses to access The Data Group database of caller profiles for superior business optimization Bright Pattern, provider of omnichannel cloud contact center software, today announces its partnership and integration with data provider The Data Group. This integration […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Call Center Week Conference and Expo, June 26-30, 2017, in Las Vegas, NV Bright Pattern announced today that they will showcase their new release, Bright Pattern 5.0, featuring intelligent omnichannel conversations at Call Center Week 2017. Call Center Week is the […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including: Pattern detection in communication content that […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium. Bright Pattern announced today their sponsorship of the annual NECCF Conference and Expo. The conference will bring together over 400 contact center leaders and industry experts for […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the 29th annual conference of Healthcare Call Centers, June 7-9, 2017 in Salt Lake City, UT Bright Pattern announced today their sponsorship of the annual Healthcare Call Center Times 2017 Conference. The conference continues to grow in importance as healthcare organizations recognize the […]Continue reading

Bright Pattern, global provider of multichannel cloud contact center software, has been identified as a leader on the FrontRunners quadrant for Call Center Software Bright Pattern announced today its recognition as a Leader on the Gartner FrontRunners  quadrant for call center software. To create the report, Gartner and Software Advice evaluated over 240 call center […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, now integrates with Telegram to provide a new era of contact center messaging. Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Telegram, the cloud-based mobile and desktop messaging app with a focus on security and speed. The integration provides […]Continue reading