Blog

SAN BRUNO, Calif., Jan. 8, 2019 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s Contact Center Infrastructure Report SAN BRUNO, Calif., Jan. 7, 2019 /PRNewswire/ — Bright Pattern has been included in G2 Crowd’s most recent Contact Center Infrastructure Software report. This report is based on real user satisfaction ratings on G2 Crowd, the world’s leading business solutions […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with VION Consulting to provide innovative customer support technology SAN BRUNO, Calif., Dec. 19, 2018 /PRNewswire/ — Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with VION Consulting, a global provider of communication and customer experience management solutions in Singapore, Malaysia, India and the Philippines. Bright Pattern […]Continue reading

Start-up disrupting the travel industry selects Bright Pattern for its global travel services platform to provide seamless, effortless omnichannel experience to customers Bright Pattern, a leading global provider of innovative cloud contact center software, announced today that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core […]Continue reading

Bright Pattern Partner Program provides an immediate path to revenue to value-added resellers (VARs) and solution providers with the only cloud-first omnichannel contact center solution in the industry SAN BRUNO, Calif., Nov. 15, 2018 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today unveils its partner program designed to drive new business opportunities and increase profits […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, to partner with NTT Communications and to provide NTT Communications as a telecommunications provider in Japan TOKYO, Nov. 13, 2018 /PRNewswire/ — Bright Pattern today announces increased expansion in the APAC region by partnering with one of the world’s largest telecommunications companies, NTT Communications, in Japan. Bright Pattern has received […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, integrates with Loxysoft to provide the leading workforce management (WFM) solution to one of the fastest growing outsourced omnichannel service providers, VIPdesk Connect SAN BRUNO, Calif., Oct. 23, 2018 /PRNewswire/ — Bright Pattern, omnichannel contact center vendor, partners with Loxysoft’s flagship WFM solution, ProScheduler. The solution helps midsize […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with Waterfield Technologies to provide innovative customer support technology Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Bright […]Continue reading

GetApp releases Q3 2018 Call Center Software with Bright Pattern ranking #1 above leaders like Five9, inContact, and Genesys GetApp, Gartner’s leading customer review site, has named Bright Pattern a leader in the Q3 2018 Call Center Software ranking. Bright Pattern ranks higher than top vendors in the categories analyzed, including customer reviews, integration capability, […]Continue reading