Most Powerful Omnichannel Cloud
Contact Center for Microsoft Dynamics

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What Can You Do with Bright Pattern and MS Dynamics?

Bright Pattern is the perfect fit for Microsoft without integration to Dynamics 365. Bright Pattern brings Omnichannel capabilities to Dynamics 365 with our robust integration, allowing your contact center to follow the customer journey on any digital channel.
  • Omnichannel conversations: traditional channels (voice, chat and email) and digital channels (SMS, mobile app, messengers, video and bots).
  • Microsoft Teams integration: effortless collaboration with teams integration.
  • Quality Management: Analyze 100% of interactions on all channels. Utilize AI for sentiment, transcription, and keyword analysis.
  • Add digital channels to Dynamics 365, like WhatsApp, WeChat, LINE, Facebook Messenger, Twitter, and more.
  • Bright Pattern’s comprehensive Microsoft integration also includes Microsoft Teams for effortless collaboration in your business or organization.

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    A Brighter Contact Center Solution

    • Omnichannel supporting all traditional and digital channels.
    • AI for agent assistance, self-service, and quality management.
    • Omnichannel QM to monitor 100% of interactions on all channels.
    • Highest ROI and fastest deployment times in the industry.
    • Works with your CRM to personalize the customer journey.
    • PCI, HIPAA, SOC 2, GDPR, and TCPA, compliance.

    100’s of 5-star reviews

    “Companies looking at emerging channels, omnichannel, and Al would do well to look at Bright Pattern”

    “True Omnichannel capabilities without significant license or professional service expenses”

    Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

    All channels are native to the platform enabling true omnichannel conversations and omnichannel quality management.”

    – Nancy Jamison, Director, Digital Transformation Practice at Frost & Sullivan

    “Bright Pattern simply flipped a switch, and our ServiceNow, Microsoft Dynamics, and Microsoft Teams integrations worked perfectly”

    – remarked Darren Alick, Senior Director of Customer Experience at the YMCA of the North.