Pain-Free Handling of Calls, Chats, and SMS in Zendesk
You have offered your customers the convenience of contacting you over chat, SMS, and voice, yet you find yourself frustrated with the systems that help you manage these channels. The issues include but are not limited to:
Calls interrupting chats and SMS, and vice versa, hurting the quality of service and confusing agents
Agents having to switch between systems to handle different media types, adding confusion and making service levels suffer
Activity reports for calls and chats that are not only disjointed, but show your teams underperforming
Calls and chats in Zendesk cause frustration?
You need a solution that combines all interactions in a unified queue while letting your agents handle them from a single user interface inside your Zendesk application. The Bright Pattern omnichannel solution for Zendesk helps you to: