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Why omnichannel? The answer is simple. You want to make it as convenient as possible for your customers to connect with you. When they need…

Research from IQPC, Gartner, Dimension Data, and others shows that customers want effortless omnichannel journeys across channels, yet less than 15% of companies today offer…

This year, we welcome a new decade! In the previous decade, many trends in the CX space emerged, like the move toward implementing AI and…

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove…

2019 was a big year for the customer experience (CX) space. Many companies took strides to move toward a more automated contact center with AI…