Artificial intelligence, or AI, has been a hot field in technology for the past couple of years and there is great value in implementing artificial…

Many businesses rely heavily on inbound contact centers for their customer service delivery, with call center agents in these roles needing to take upwards of…

Hi-tech home workout equipment maker deploys Bright Pattern to drive record sales, improve customer experience, and better support customers across voice and digital channels.

The world is becoming increasingly mobile. Especially with the COVID-19 pandemic and resulting government-mandated lockdowns, mobile usage is through the roof in 2020 and 2021.…

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets…

A start-up AI-focused company has developed deep learning technology for building conversational virtual agents powered by artificial neural networks.