Transcosmos is a trusted partner to large global retailers that wish to offer localized support in every territory in which they do business. Transcosmos employs…

Key Performance Indicators (KPIs) and Analytics often drive contact centers and are the main influence on key business decisions. But, while quantitative data is critical…

To keep customers safe and informed, utility companies need to provide easy-to-use omnichannel communications for scheduling service visits, paying bills, finding answers to frequently asked…

Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website…

Bright Pattern’s latest release supports the most extensive number of social messaging apps in the industry as digital messenger adoption grows.

Average handle time, or AHT, is one of the most important contact center metrics. It characterizes the duration of call processing by agents and has…