Highest Rated Omnichannel Contact Center solution based on Analysts and Customer Reviews.
Bright Pattern has the lowest TCO and Highest CSAT of anyone in the industry.
Provide customers and agents seamless, personalized, effortless communications across all voice and digital channels.
Ensure quality on every interaction on every channel through AI-powered omni-channel quality management capabilities.
Powerful omnichannel mobile app that puts the power of an omnichannel contact center in the hands of every agent and every employee.
Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop.
Salesforce
Microsoft Dynamics
Zendesk
Oracle Service Cloud
Hubspot
Zoho
Turbocharge your existing ITSM solution with omnichannel communication.
ServiceNow
BMC
Matrix42
Ivanti
ManageEngine
Halo ITSM
Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.
Microsoft Dynamics 365
Teams
Voice Biometrics
AI
Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:
Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:
Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.
Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!
Empower your call center agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions.
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Monitor every interaction on every channel effortlessly. Powered by AI and sentiment analysis, omnichannel QA ensures consistency throughout your contact center.
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Give your customers the freedom of choice and self-service. Utilizing advanced AI, Conversational IVRs give your customers a voice and streamline your center.
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Customers want to connect with your contact center on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels.
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Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
#1 in Platform Functionality
#1 in Interoperability
#1 in Hosting Reliability and Scalability
Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…
Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.
Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.
CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
“True Omnichannel capabilities without significant license or professional service expenses.”
Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.
“All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”
