OMNICHANNEL CLOUD CONTACT CENTER SOFTWARE

MAXIMIZE YOUR CALL CENTER POTENTIAL

contact center software bright pattern

CHOOSE BRIGHT PATTERN

Speed, agility, & rapid delivery of innovation

Our cloud contact center solution increases customer satisfaction and call center productivity. It’s simply the best customer-service software for enterprise companies

CALL CENTER

Inbound, outbound, & blended

Intelligently route calls with IVR and ACD, launch campaigns with predictive and progressive dialers, and be omnichannel with social, mobile, email, and chat

TRUE OMNICHANNEL

Voice, SMS, chat, messengers, video, & email

High-quality calls and innovative messaging enable rich conversations. Simultaneously talk on the phone, video chat, message, text, and exchange photos and files

AI AND BOTS

Advanced self service & customer insights

Chatbots, Natural Language Understanding, voice transcription, AI assistance, and other cognitive technologies are built-in and integrated from partners

CRM INTEGRATIONS

Salesforce, Zendesk, Oracle, & more

Our vast integration network includes leading CRMs, social messengers, and databases, so you can work seamlessly with customer data across all systems and apps

BUILT FOR CLOUD

Scalable, easy to deploy, & cost effective

Whether you have 5 or 10,000 agent seats, enjoy nondisruptive maintenance and on-the-fly upgrades, enterprise global deployments, and more, from any cloud

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.








    USE THE CHANNELS YOUR CUSTOMER CHOOSE

    CALL CENTER SOFTWARE BRIGHT PATTERN

    BLENDED OMNICHANNEL COMMUNICATIONS

    Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity

    VOICE CALLS

    IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer

    E-MAIL

    Skills-based email distribution or pull from a shared queue. Knowledge Base

    SMS

    Convenience, ubiquity, privacy, records. Post-transactional surveys

    MESSENGERS

    Rich communication. Positive identification. Customer convenience

    LIVE WEB CHAT

    Rich communication from a web page

    VIDEO CALLS

    Build trust with video

    IN-APP SUPPORT

    Positive identification. Full user profile data. Easy 1-button contact

    OMNICHANNEL CONVERSATIONS

    Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers

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    CLEAN, HELPFUL AGENT WORKPLACE

    Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data

    UNIQUE ARCHITECTURE

    Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails

    WHY WAIT?

    We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.

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