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Why Bright Pattern?

Simply the best way to connect with customers

Call Center

Supports inbound, outbound, and blended communications

Omnichannel

Voice, SMS, live chat, social messengers, video, and email

AI and Bots

Advanced self-service options and customer insights

CRM Integrations

Salesforce, Zendesk, Oracle Service Cloud, and more

Built for Cloud

Scalable, easy to deploy, and cost-effective solutions

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

Omnichannel Conversations

Our cloud contact center software simplifies omnichannel customer service for customers, agents, and contact center managers. Talk to customers on multiple communications channels concurrently, exchanging photos, videos, and files. Build meaningful conversations across phone calls, chats, emails, SMS/text messages, and social messengers

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Clean, Helpful Agent Workplace

Built for speed and intuitive switching between channels, our Agent Desktop displays all omnichannel customer interactions together as conversations, in their context, linking those conversations to multi-sourced customer data

Unique Architecture

Superior business continuity is guaranteed by our cloud architecture. Our disaster management platform uses the active-active approach to ensure that all sites in your geographically distributed system share the transaction load and offer continuously available transactions, even if a site fails

Why Wait?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.

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