Our cloud contact center solution increases customer satisfaction and call center productivity. It’s simply the best customer-service software for enterprise companies
Intelligently route calls with IVR and ACD, launch campaigns with predictive and progressive dialers, and be omnichannel with social, mobile, email, and chat
High-quality calls and innovative messaging enable rich conversations. Simultaneously talk on the phone, video chat, message, text, and exchange photos and files
Chatbots, Natural Language Understanding, voice transcription, AI assistance, and other cognitive technologies are built-in and integrated from partners
Our vast integration network includes leading CRMs, social messengers, and databases, so you can work seamlessly with customer data across all systems and apps
Whether you have 5 or 10,000 agent seats, enjoy nondisruptive maintenance and on-the-fly upgrades, enterprise global deployments, and more, from any cloud
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service.