For ITSM & CSM Partners

Why Become a Bright Pattern Partner?

  • Add the most advanced AI-Powered Contact Center platform available
  • 100% native platform including AI-powered Omnichannel Contact Center, Agent Assist, Autoscoring, Interaction Analytics & WFM
  • Provide the #1 Customer and Analyst rated Contact Center in the industry
  • Supports all major ITSM and ESM platforms with the most automation and use cases
  • Benefit from the fastest time to revenue with the highest margins
“Partnering with Bright Pattern was a great decision.”
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"By partnering with Bright Pattern, we are able to provide our team members with an improved experience and our clients with a true and seamless omnichannel solution. We evaluated many omnichannel solution providers and Bright Pattern was the only cloud-based contact center provider that had all the functionality we needed."

Sally Hurley

CEO of VIPdesk Connect

AI-Powered. 500+ Customers. 26 Countries. 18 Languages. #1 Customer Rated.

  • Highest customer-rated AI-Powered, omnichannel contact center platform in the industry
  • Fastest time-to-deploy verses any competitor
  • Effortless omnichannel conversations across voice, SMS, WhatsApp, email, more
  • Unique Bright Pattern Mobile app allows customers to connect with any employee across any channel
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Trusted by 500 Global Customers – And Growing
More than 80% delivered by our partner channel

"Bright Pattern Cloud Contact Center has won four Top Rated Awards in the Contact Center, Sales Dialer, Customer Engagement, and Interactive Voice Response (IVR) categories. These awards are based directly on feedback from their customers. Reviewers highlight Bright Pattern’s top-notch customer support, scalability, and ease of deployment without development expertise”

- Megan Headley,
VP of Research at TrustRadius

Runner Up for “Cloud-Based CX Solution of the Year” – ahead of all legacy contact center vendors

Finalist for “Omnichannel Solution of the Year

Finalist for “Disruptive Technology of the Year

#1 ROI and Speed of Deployment by G2 Crowd

CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.

#1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.

#1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.

Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8x8


Gartner Software Advice’s FrontRunner Leader Third Consecutive Year

CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader.

Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.

Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”

Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.

#1 in Interoperability

#1 in Platform Functionality

#1 in Hosting Reliability and Scalability

Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”

Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1

Frost and Sullivan’s Profile of Bright Pattern

Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

True Omnichannel capabilities without significant license or professional service expenses.”

Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”

AI Has Revolutionized the Contact Center, and is Available from Bright Pattern Now
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  • AI use cases and benefits to agents and customers
  • Intelligent self-service for CX
  • Real-time agent assist for suggestions with AI-fueled teleprompter guidance
  • Intent signals for quality assurance and auto QM across 100% of the conversations

Join our partner program and grow your business.

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