Bright Pattern cloud contact center software improves customer experience and agent efficiency by using an advanced cloud platform combined with excellent support and services

Our cloud, multi-tenant architecture is secure, compliant, and fault-tolerant, for continued operations during maintenance updates
From detailed reports to quality management tools and CRM integrations, our impressive features set has it all

WEB-BASED UI

Accessible anywhere, our web-based user interface blends all channels on a unified Agent Desktop, concurrently and on demand
omnichannel customer experience

Omnichannel Customer Experience

Contacting a Business is Not a Chore Anymore. We help enterprises become as approachable as a friend or relative, perhaps even more so.

BRIGHT PATTERN IS YOUR CONTACT CENTER SOFTWARE

Voice Calls

IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer

E-mail

Skills-based email distribution or pull from a shared queue. Knowledge Base

SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

Messengers

Rich communication. Positive identification. Customer convenience

Live Chat

Rich communication from a web page

Video Calls

Build trust with video

In-App Support

Positive identification. Full user profile data. Easy 1-button contact

Blended Omnichannel Communications

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity

Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring
  • Knowledge Transfer

Contact Center Integrations

Tailored Fit

Services to ensure customer processes operate smoothly

Easy to Learn

Simple to use mission-specific agent UI reduces training requirements, and training is available too

Painless Updates

Frequent improvement updates are nondisruptive, by means of architecture and procedures

24/7 Support

Beyond support, our goal is customer success. And we are available 24/7

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online or set up a pilot project to trial the solution without paying any license fees

Main Page was last modified: by