Powerful Cloud Contact Center
Software with Embedded AI

Cutting Edge Innovation

Find out why Bright Pattern software has the highest ROI in the industry.

#1 Quality Assurance

Ensure consistency and quality on ALL interactions through built-in, AI-supported, omnichannel quality assurance capabilities.

EXPLORE Quality Assurance

#2 Omnichannel Conversations

Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.

EXPLORE OMNICHANNEL

#3 Powerful Personalization

Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

EXPLORE INTEGRATIONS

Unified Agent Desktop

Omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records

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Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

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Fully Compliant

Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:

  • TCPA
  • Ofcom
  • GDPR
  • SOC 1
  • FISMA
  • PCI DSS
  • SOC 2
  • HIPAA ACT
  • EU SAFE HARBOR

Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.

Explore  Industry Solutions

Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design - without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!

AI Support For Efficiency

AI Agent assistance
Empower your call center agents with powerful AI capabilities, giving them on-the-fly response suggestions and sentiment analysis to streamline their interactions.
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AI Quality Assurance
Monitor every interaction on every channel effortlessly. Powered by AI and sentiment analysis, omnichannel QA ensures consistency throughout your contact center.
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Conversational IVR
Give your customers the freedom of choice and self-service. Utilizing advanced AI, Conversational IVRs give your customers a voice and streamline your center.
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All Digital Channels
Customers want to connect with your contact center on their preferred channels. The freedom of choice lets them connect with your contact center on all digital channels.
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Award Winning Software

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

G2 Crowd

  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software
  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

Gartner Software Advice FrontRunners Quadrant

  • Bright Pattern named a leader in 2019 and 2018 reports
  • Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant
  • Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

The Frost and Sullivan’s Profile of Bright Pattern

  • True omnichannel capabilities without significant license or professional services expense
  • Low license costs and professional service fees due to the simplicity of the platform
  • Set up times are a fraction of the time and cost of many other vendors
  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

Our reviews

Allan Young
Feb. 2017

Pros: We've tried many other cloud-based contact center solutions. Only Bright Pattern could scale with us. Our technology team evaluated and even ran live with several other cloud-based...

Derek Greenwood
Aug. 2019

Pros: Bright Pattern is an innovative and easy to use omnichannel contact center software. I have been using this software for several years now and each release continues...

Othmar Blumencron
Dec. 2019

Pros: Omnichannel in the cloud! We love the ease of use of the platform and the endless omni-channel capabilities. It is an open platform which allowed us to...

Roger Meador
Mar. 2017

Pros: Trusource Labs is third-party contact center outsourcing company. We have been using Brightpattern for about two-and-a-half years now. During that time there have been a steady release...

Hiroshi Shibayama
Sept. 2017

Pros: THE BEST and ONLY ONE TRUE OMNICHANNEL SOLUTION! This is a ALL IN ONE solution with APIs which can give me freedoms to integrate other softwares easily....

Keith M.
Dec. 2018

Pros: 25 Years of Call Center Experience, BrightPattern is the best. What do you like best? Ease of use, coupled with excellent features.Virtual queue callback should be more...

Othmar M
Dec. 2019

Pros: Platform is very reliable. Team is great to work with and we have no problem with integrating our applications. Brightpattern serves as our backbone for our entire...

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