Bright Pattern cloud contact center software improves customer experience and agent efficiency by using an advanced cloud platform combined with excellent support and services

CLOUD-BASED

Ease of use and rapid innovation delivery. Functionality updates and maintenance are not disruptive to users through architecture design. Secure and compliant

MULTI-CHANNEL: SIMPLIFIED

All channels blend on the Agent Desktop, concurrently and on demand. Priority channel contacts are presented first as overrides

PURE WEB-BASED USER INTERFACE

Easy deployment with the support of all major browsers, free VoIP softphone, or use any PSTN phone, including dial in and keep a line open

omnichannel customer experience

Omnichannel Customer Experience

Contacting a Business is Not a Chore Anymore. We help enterprises become as approachable as a friend or relative, perhaps even more so.

Contact Center Integrations

Blended Multi-Channel Experience

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity

Voice Calls

IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer

Social Messengers

Rich communication. Positive identification. Customer convenience

E-mail

Skills-based email distribution or pull from a shared queue. Knowledge Base

Video Calls and Chats

Rich communication from a web page. Build trust with video

SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

In-App Support

Positive identification. Full user profile data. Easy 1-button contact

Low One-Time Set-Up Fee

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring & Knowledge Transfer

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

Blended Outbound Dialer

Top performance

and even pacing with the true predictive algorithm, precise call progress analysis, and RPC

Compliance

with state calling hours, data encryption, multi-level DNC lists, an optional separate system preview-only account and more

100% Inbound Occupancy

with a blended outbound campaign operation

Tailored Fit

Services to ensure customer processes operate smoothly

Easy to Learn

Simple to use mission-specific agent UI reduces training requirements, and training is available too

Painless Updates

Frequent improvement updates are non-disruptive, by means of architecture and procedures

24/7 Support

Beyond support, our goal is customer success. And we are available 24/7

Why Wait?

We are happy to answer questions and discuss specific workflows and requirements on a live presentation online, or set up a pilot project to trial the solution without paying any license fees

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