THE MOST SIMPLE, POWERFUL CONTACT CENTER SOFTWARE

ccw-2019-finalist

CCW 2019 OMNICHANNEL SOLUTION OF THE YEAR

contact center software bright pattern

WHY DID WE CREATE BRIGHT PATTERN?

BLENDED OMNICHANNEL COMMUNICATIONS

Choose channels in any combination for effective communication. Chat while on a call. Receive pictures from mobile devices while chatting. Override email with a phone call. Easy productivity

VOICE CALLS

IVR, ACD queuing, Multi-Skill Routing, Predictive, and Preview Dialer

E-MAIL

Skills-based email distribution or pull from a shared queue. Knowledge Base

SMS

Convenience, ubiquity, privacy, records. Post-transactional surveys

MESSENGERS

Rich communication. Positive identification. Customer convenience

LIVE WEB CHAT

Rich communication from a web page

VIDEO CALLS

Build trust with video

IN-APP SUPPORT

Positive identification. Full user profile data. Easy 1-button contact

LOW ONE-TIME SET-UP FEE

Includes 45 hours of services for workflow implementation and training:

  • Discovery and Design Workshop
  • Configuration and Customization to customer requirements
  • Testing and Evaluation
  • Agent and Supervisor Training
  • Administration Mentoring
  • Knowledge Transfer

TAILORED FIT

Services to ensure customer processes operate smoothly

EASY TO LEARN

Simple to use mission-specific agent UI reduces training requirements, and training is available too

PAINLESS UPDATES

Frequent improvement updates are nondisruptive, by means of architecture and procedures

24/7 SUPPORT

Beyond support, our goal is customer success. And we are available 24/7

WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service