Bright Pattern to deliver keynote at CCW Europe

Powerful Easiest to Use Omnichannel Cloud Contact Center Software

Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers with Omnichannel Quality Management and a Powerful Mobile App

Highest Rated

Highest Rated Omnichannel Contact Center solution based on Analysts and Customer Reviews.

Simple Yet Powerful

Enterprise class functionality with highest ease of use.

Lowest TCO, Highest
CSAT in the Industry

Bright Pattern has the lowest TCO and Highest CSAT of anyone in the industry.

Omnichannel Communications

Provide customers and agents seamless, personalized, effortless communications across all voice and digital channels.

Omnichannel Quality Management

Ensure quality on every interaction on every channel through AI-powered omni-channel quality management capabilities.

Bright Pattern Mobile

Powerful omnichannel mobile app that puts the power of an omnichannel contact center in the hands of every agent and every employee.

#1

Rated Contact Center

#1 Contact Center, IVR, Dialer, CX Solution per TrustRadius 2022.

500+

Global Customers

Spanning 26 countries in Americas, Europe, and Asia.

#1

Fastest Time to Deploy

#1 per Omdia and G2 Crowd - Half of the Industry Average.

Powerful Out of the Box Integrations and RESTful APIs

CRM Integrations

Easily connect your CRM system to Bright Pattern to personalize CX or bring omnichannel communication to your CRM desktop.

Salesforce

Microsoft Dynamics

Zendesk

Oracle Service Cloud

Hubspot

Zoho

Messengers

Messenger description here.

Facebook

WhatsApp

Line

Viber

Twitter

Artificial Intelligence

AI description here.

Google

Microsoft

Lex

IBM Watson

Bright Pattern AI

ITSM Service Management & ESM Integrations

Turbocharge your existing ITSM solution with omnichannel communication.

ServiceNow

BMC

Matrix42

Ivanti

ManageEngine

Halo ITSM

Microsoft Integrations

Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.

Microsoft Dynamics 365

Teams

Voice Biometrics

AI

Compliance

Contact center software and data centers are fully compliant with the following standards, and regularly adding new ones:

Bright Pattern software compliance includes GDPR and HIPAA compliant infrastructure, data storage, and data transmission for sensitive data; firewalls and access controls to protect customer credit card data; audit logs to create an audit train for access to network resources and data; regular penetration and security testing for systems and processes.

WFM

Bright Pattern integrates with all leading WFM systems.

Nice

Pipkins

Aspect

Monet

Calabrio

Verint

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern is Top Rated on TrustRadius

Explore Industry Solutions

Completely customizable and easy to scale, virtual call center software keeps you and your business compliant and innovative by design – without costly upgrades. Transform your contact center with deceptively simple software that’s intuitive to use and your agents will love!

Bright Pattern Call Center Software

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.