Contact Center Software Pricing

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Lowest Overall License and Deployment Costs In the Industry with the Highest ROI

Bright Pattern offers flexible pricing that allows you to pay for what you need. Bright Pattern’s scalable platform allows you to only pay for seat usage and features on a monthly basis. With rapid deployment and the fastest ROI in the industry, you can get your CX operations up and running in a fraction of the time and ensure return-on-investment quickly.

Bright Pattern has been recognized as having the highest ROI with the fastest time to deploy in the industry because of our value-based pricing and minimal need for professional services. Other vendors who claim to have competitive pricing often require significant professional service fees and have long deployment times.

Best value in the industry
Requires minimal services
Fast, flexible and easy

Packages and Options For Every Use Case

Bright Pattern offers three simple packages to best fit your specific requirements. Whether you need voice, omnichannel, or additional features like omnichannel quality management and AI, Bright Pattern has a package to meet your needs. Bright Pattern’s platform is designed with flexibility and scalability in mind, and our software can be applied in any industry, use case, and budget. First, choose your package, then choose the add-ons you need.

Voice Select
Our base package, designed for mainly voice calls.
  • Inbound Voice Calls
  • Outbound Voice Calls
  • ACD
  • IVR
  • Callback
  • Personal Routing
  • Journey History
  • Customer Profile
  • Surveys
  • Reporting and Customizable Dashboards
  • Knowledge Base
  • API Access
  • Call Recording (90 Days)
  • Screen Recording (30 Days)
Pro Package
Capable of seamless interactions across multiple digital channels.
Get everything in the Voice Select and:
  • Omnichannel ACD
  • Omnichannel Desktop
  • Email
  • Web chat
  • SMS/text messaging
  • MMS
  • Omnichannel Dashboards
  • Omnichannel Journey History
  • Omnichannel Journey Building
Premium Package
Our most advanced package, capable of connecting you to any digital channel.
Get everything in the Voice Select and Pro Package and:
  • Messaging Apps
  • Facebook Messenger
  • WhatsApp Integration
  • LINE Integration
  • Viber Integration
  • Telegram Integration
  • WeChat Integration
  • Twitter Messaging Integration
  • Social Media
  • And more…

Additional Options If You Need Even More Functionality

Omnichannel Quality Assurance
Monitor quality on 100% of all interactions across all digital channels. Score and coach agents on any channel - even if remote. Real-time agent assistance and interaction intervention to ensure customer retention and high CSAT scores.
Best-of-Breed AI
Powered by top innovators like Microsoft and IBM Watson. Can be integrated into any part of the customer journey. Can be utilized in sentiment analysis, keyword analysis, transcription, chat bots, agent assist, and more.
CRM Integrations
Integrations with any CRM system. Can be integrated with any major third-party CRM provider or your own, native system of records. Can be integrated with Microsoft Dynamics 365, Salesforce, Zendesk, and Oracle Service Cloud.
ITSM/ESM Integrations
Bright Pattern partners with best-of-breed ITSM platforms to help companies automate and turbocharge their service management. We support Ivanti, ServiceNow, and BMC, with more being added every month.
WFO/WFM Integrations
Integrations with WFM tools to empower your agents. Integration partners include Pipkins, NICE, Aspect, Loxysoft, Verint, and Monet Software.
PCI Compliance
Fully PCI compliant with robust firewalls for a secure network, advanced encryption, malware protection, multi-level permissions and access restrictions for data, network monitoring, and documented security policies.
Extended Voice and Screen Recording
Voice and Screen Recording are included for 90 days and 30 days respectively in the base package. Bright Pattern provides the option to extend Voice and Screen Recording.

Award-Winning Software, Best Value in the Industry

Bright Pattern’s advanced contact center software has won numerous awards and received high praise from some of the industry’s most trusted analysts and luminaries. Bright Pattern is recognized by Frost and Sullivan, Gartner, G2 Crowd, and Ovum. Customers also praise Bright Pattern in reviews for its great functionality, great value, and ease-of-use.

G2 Crowd

  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software
  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business
  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor” Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges
  • Read More

Gartner Software Advice FrontRunners Quadrant

  • Bright Pattern named as a leader for three consecutive years
  • Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors
  • Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money
  • View Software Advice

The Frost and Sullivan’s Profile of Bright Pattern

  • True omnichannel capabilities without significant license or professional services expense
  • Low license costs and professional service fees due to the simplicity of the platform
  • Set up times are a fraction of the time and cost of many other vendors
  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management
  • Read Frost & Sullivan Report

G2 Crowd

  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software
  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business
  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor” Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges
  • Read More

Gartner Software Advice FrontRunners Quadrant

  • Bright Pattern named as a leader for three consecutive years
  • Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors
  • Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money
  • View Software Advice

The Frost and Sullivan’s Profile of Bright Pattern

  • True omnichannel capabilities without significant license or professional services expense
  • Low license costs and professional service fees due to the simplicity of the platform
  • Set up times are a fraction of the time and cost of many other vendors
  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management
  • Read Frost & Sullivan Report

With the fastest ROI in the industry, the fastest time to deploy (half of the industry average), and the best scores in ease-of-use and ease-of-doing-business with, Bright Pattern is the best choice for value and flexibility. Our packages and customizable add-ons ensure your contact center is exceeding in its goals and ensure that our software meets and exceeds all of your critical use cases.

For more information on pricing customization and more detail about the specifications of each feature, please request a demo.

Let us know if you're ready to lift your ROI.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo and let's see how we can improve your business.