CONTACT CENTER SOFTWARE INTEGRATIONS

BRIGHT PATTERN INTEGRATIONS

Our integration makes it easy to access and use data in your Bright Pattern Contact Center operations, providing comprehensive customer service to your existing contacts.

You can also increase productivity and reduce cost with Workforce Optimization (WFO) and Workforce Management (WFM) integrations. Improve KPIs, Quality Management, schedule forecasting and coaching abilities with top integrations with NICE WFO, Aspect, Pipkins and Monet.

Bright Pattern simply flipped a switch, and our ServiceNow, Microsoft Dynamics, and Microsoft Teams integrations worked perfectly.

– Darren Alick | Senior Director of Customer Experience | YMCA of the North.

READ STORY
READ MORE STORIES

Explore Some of Bright Pattern's Most Popular Contact Center Integrations:

Learn More About our Integrations