Bright Pattern omnichannel contact center software now integrates with Google to provide powerful text-to-speech features to customers Bright Pattern today announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Google Cloud […]Continue reading

Bright Pattern, leading provider of cloud-based contact center software, helps Republic Wireless deliver outstanding omnichannel customer experiences without the need for a traditional brick-and-mortar contact center Bright Pattern, leading provider of omnichannel cloud contact center software, helped Republic Wireless sustain rapid membership growth without having to set up a traditional call center by deploying cloud […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology Bright Pattern today announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics. Bright Pattern Contact Center software integrates with many popular cognitive technology providers out […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, has appointed industry veteran, Sergey Menshikov, as Vice President of Product Management Bright Pattern today announces the promotion of Sergey Menshikov to Vice President of Product Management. As a founding member of Bright Pattern, Menshikov is a highly experienced product developer and software engineer poised to […]Continue reading

Bright Pattern, leading provider of cloud-based contact center software, brings 80024Support to the modern age of customer experience by replacing old legacy contact center system Bright Pattern, leading provider of  omnichannel cloud contact center software, helps 80024Support improve customer experience by replacing outdated premise-based contact center technology. 80024Support provides professional technical help desk services and […]Continue reading

Bright Pattern, global provider of omnichannel contact center software, welcomes John O’Brien to the team to lead international sales in Australia and New Zealand Bright Pattern today announces the hire of contact center industry veteran, John O’Brien. O’Brien’s breadth of international sales experience and unified communications expertise will help him lead the Australian and New […]Continue reading

Bright Pattern, enterprise contact center software provider, achieves PCI 3.2 Compliance and Certification from independent third-party auditor, CompliancePoint Bright Pattern, leading provider of omnichannel contact center software, today announced that it has achieved the highest level of PCI Compliance with third-party certification from CompliancePoint. Bright Pattern’s cloud first, omnichannel solution is built for the enterprise […]Continue reading

Trusource Labs Relies on Bright Pattern’s Contact Center Solution to Deliver Modern Customer Support Services at a Fast Pace Bright Pattern, leader in omnichannel cloud contact center software, helps Trusource become fastest growing company in central texas by delivering innovative customer support to end-users. Trusource offers revolutionary technical support services for the Internet of Things […]Continue reading

With this new release, Bright Pattern enters the next frontier in business continuity with active-active disaster containment option. San Bruno, March 6, 2018 — Bright Pattern announces the Spring 2018 release of its cloud contact center suite featuring an all-new architecture that strengthens Bright Pattern’s platform with the numerous capabilities that have been introduced over […]Continue reading

Bright Pattern, leader in cloud contact center software, hires industry veteran, Brian Hays, as Senior Vice President of Global Sales SAN BRUNO, Calif., Feb. 27, 2018 /PRNewswire/ — Bright Pattern today announced the appointment of Brian Hays as Senior Vice President of Global Sales. Brian brings more than 30 years of experience in software sales, sales management and the development of […]Continue reading