Bright Pattern partners with The Data Group to provide customers with real-time data solutions within the Bright Pattern platform, allowing businesses to access The Data Group database of caller profiles for superior business optimization Bright Pattern, provider of omnichannel cloud contact center software, today announces its partnership and integration with data provider The Data Group. This integration […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, to sponsor the annual Call Center Week Conference and Expo, June 26-30, 2017, in Las Vegas, NV Bright Pattern announced today that they will showcase their new release, Bright Pattern 5.0, featuring intelligent omnichannel conversations at Call Center Week 2017. Call Center Week is the […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, announces a new level of customer service automation using artificial intelligence enabled by IBM Watson cognitive technology Bright Pattern continues to lead contact center innovation with cognitive computing applications for customer service, offering a number of beneficial features, including: Pattern detection in communication content that […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the annual Northeast Contact Center Forum (NECCF) Conference and Expo, June 13, 2017 at Gillette Stadium. Bright Pattern announced today their sponsorship of the annual NECCF Conference and Expo. The conference will bring together over 400 contact center leaders and industry experts for […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor the 29th annual conference of Healthcare Call Centers, June 7-9, 2017 in Salt Lake City, UT Bright Pattern announced today their sponsorship of the annual Healthcare Call Center Times 2017 Conference. The conference continues to grow in importance as healthcare organizations recognize the […]Continue reading

Bright Pattern, global provider of multichannel cloud contact center software, has been identified as a leader on the FrontRunners quadrant for Call Center Software Bright Pattern announced today its recognition as a Leader on the Gartner FrontRunners  quadrant for call center software. To create the report, Gartner and Software Advice evaluated over 240 call center […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, now integrates with Telegram to provide a new era of contact center messaging. Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Telegram, the cloud-based mobile and desktop messaging app with a focus on security and speed. The integration provides […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software announces their integration with Google to provide powerful speech recognition by applying Google’s deep learning neural network modules. The integration with Google Cloud Speech will support global Bright Pattern customers and partners by recognizing over 80 languages and variants. Using deep learning, the powerful speech […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact software integrates with Pipkins to provide the most accurate contact center workforce management solution Bright Pattern, omnichannel contact center vendor partners with Pipkins, leading supplier of workforce management software and services to the contact center industry, providing sophisticated scheduling and forecasting technology. The solution brings a multitude […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center technology, today announced the launch of pre-built applications within the ServiceNow platform, providing seamless customer conversations using voice, video and digital channels all out-of-the-box. This powerful application comprises of two applications; Omnichannel Customer Contact and Expert Assistance, which can be customized to fit unique organizational workflows […]Continue reading