News and Press Releases

Bright Pattern provides the AI-powered contact center platform that will be the underpinning of ECS Telecom’s Artificial Intelligence Contact Center. San Francisco, Calif., May 12,

San Francisco, Calif., March 19, 2025 – Bright Pattern, a leading provider of AI-powered cloud-based contact center solutions, is pleased to announce that its platform has officially

San Francisco, Calif., February 14, 2025 – Bright Pattern is excited to announce its participation at CCW Berlin 2025 from February 24 to February 27

SAN FRANCISCO, Calif. – 10 January 2025 The debate between on-premise and private cloud contact centers focuses around control versus flexibility. On-premise solutions offer greater

SAN FRANCISCO, Calif. – 7 January 2024 Workforce Management (WFM) is crucial for modern call centers to balance excellent customer service with operational efficiency. It

SAN FRANCISCO, Calif. – 7 November 2024 Contact centers must embrace new technologies, especially AI, to meet evolving customer expectations. AI can automate routine tasks

SAN FRANCISCO, Calif. – 23 October 2024 Self-service has become an essential expectation for customers, who now expect contact centers to provide quick, efficient, and

SAN FRANCISCO, Calif. – 18 September 2024 The Perfect Presentation company and Bright Pattern have entered into a partnership to provide Artificial Intelligence (AI) powered

SAN FRANCISCO, Calif. – 3 September 2024 As contact centers increasingly migrate to the cloud, a significant portion of the market remains committed to on-premises