Start-up disrupting the travel industry selects Bright Pattern for its global travel services platform to provide seamless, effortless omnichannel experience to customers Bright Pattern, a leading global provider of innovative cloud contact center software, announced today that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core […]Continue reading

Bright Pattern Partner Program provides an immediate path to revenue to value-added resellers (VARs) and solution providers with the only cloud-first omnichannel contact center solution in the industry SAN BRUNO, Calif., Nov. 15, 2018 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today unveils its partner program designed to drive new business opportunities and increase profits […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, to partner with NTT Communications and to provide NTT Communications as a telecommunications provider in Japan TOKYO, Nov. 13, 2018 /PRNewswire/ — Bright Pattern today announces increased expansion in the APAC region by partnering with one of the world’s largest telecommunications companies, NTT Communications, in Japan. Bright Pattern has received […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, integrates with Loxysoft to provide the leading workforce management (WFM) solution to one of the fastest growing outsourced omnichannel service providers, VIPdesk Connect SAN BRUNO, Calif., Oct. 23, 2018 /PRNewswire/ — Bright Pattern, omnichannel contact center vendor, partners with Loxysoft’s flagship WFM solution, ProScheduler. The solution helps midsize […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, is recognized by the Gartner Digital Markets network and GetApp as the top provider of cloud contact center software Bright Pattern today announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with Waterfield Technologies to provide innovative customer support technology Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Bright […]Continue reading

GetApp releases Q3 2018 Call Center Software with Bright Pattern ranking #1 above leaders like Five9, inContact, and Genesys GetApp, Gartner’s leading customer review site, has named Bright Pattern a leader in the Q3 2018 Call Center Software ranking. Bright Pattern ranks higher than top vendors in the categories analyzed, including customer reviews, integration capability, […]Continue reading

Bright Pattern Contact Center Software will be a core component of Conduit Global’s CX100™ cloud suite providing their customers with an innovative omnichannel contact center platform and agile services to deliver an exceptional customer experience SAN BRUNO, Calif., Aug. 21, 2018 /PRNewswire/ — Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Conduit […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with VIPdesk Connect to provide innovative customer support technology SAN BRUNO, CALIF. (PRWEB) AUGUST 07, 2018 Bright Pattern today announced its partnership with VIPdesk Connect, a leading US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software […]Continue reading

The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements SAN BRUNO, Calif., July 18, 2018 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to […]Continue reading