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Bright Pattern to Present the Top Steps for Providing Omnichannel Customer Experience at Customer Contact Week (CCW) Australia 2019, February 28 to March 1, 2019 Bright Pattern, a leading provider of omnichannel cloud contact centre software, today announces its sponsorship of Customer Contact Week (CCW) Australia 2019 and presentation on Omnichannel Customer Experience with John […]Continue reading

IT-Communications Inc. selects Bright Pattern Contact Center software for its AI and omnichannel capabilities IT-Communications Inc., a business process outsourcing (BPO) provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with PeakView to provide innovative customer support technology Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with PeakView, a pioneer in the cloud Contact Center as a Service (CCaaS) industry with extensive experience planning, deploying, and managing contact […]Continue reading

Bright Pattern Contact Center software will be a core component of Paxyl Solutions’ contact center suite, providing their customers with an innovative omnichannel contact center platform and agile services to deliver an exceptional customer experience. Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Paxyl Solutions, a specialist in […]Continue reading

Through partnership, Bright Pattern, leading provider of cloud contact center software, provides innovative customer support technology for global enterprise telecommunications company SAN BRUNO, Calif., Jan. 29, 2019 /PRNewswire/ — Bright Pattern today announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. With annual sales of over $2.4 billion, the telecommunications […]Continue reading

Easy-to-use IVR reduces effort and cost; BrightStart Apps let businesses quickly and nimbly turn on customer experience capabilities at low cost Nashville – January 17, 2019 – Bright Pattern, leading provider of easy-to-use enterprise omnichannel cloud contact center software for innovative companies, announced today at Customer Contact Week (CCW) Nashville 2019 two new additions to […]Continue reading

SAN BRUNO, Calif., Jan. 8, 2019 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s Contact Center Infrastructure Report SAN BRUNO, Calif., Jan. 7, 2019 /PRNewswire/ — Bright Pattern has been included in G2 Crowd’s most recent Contact Center Infrastructure Software report. This report is based on real user satisfaction ratings on G2 Crowd, the world’s leading business solutions […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with VION Consulting to provide innovative customer support technology SAN BRUNO, Calif., Dec. 19, 2018 /PRNewswire/ — Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with VION Consulting, a global provider of communication and customer experience management solutions in Singapore, Malaysia, India and the Philippines. Bright Pattern […]Continue reading

Start-up disrupting the travel industry selects Bright Pattern for its global travel services platform to provide seamless, effortless omnichannel experience to customers Bright Pattern, a leading global provider of innovative cloud contact center software, announced today that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core […]Continue reading