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Out of over 100 products evaluated by Gartner, Bright Pattern Contact Center scored above legacy vendors including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in annual FrontRunners Call Center Quadrant SAN BRUNO, Calif., July 17, 2019 /PRNewswire/ — Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, announces inclusion in G2 Crowd’s Contact Center Infrastructure Report, ranking above industry leaders including Five9, NICE inContact, Avaya Aura, Aspect, and 8×8 for overall customer satisfaction SAN BRUNO, Calif., July 9, 2019 /PRNewswire/ — Bright Pattern has been included in G2 Crowd’s most recent Contact Center Infrastructure Software report. […]Continue reading

Bright Pattern to Present “Keys for Creating and Measuring Great Omnichannel Journeys” at Customer Contact Week Vegas 2019 SAN BRUNO, CALIF. (PRWEB) JUNE 18, 2019 Bright Pattern today announces its sponsorship of Customer Contact Week (CCW) in Las Vegas, Nevada, from June 24 to 28, 2019. At the event, Ted Hunting, Senior Vice President of Marketing at Bright Pattern, […]Continue reading

Bright Pattern partners with Toga to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, today announces its partnership with Toga, a trusted leader in CX and […]Continue reading

Bright Patten, leading provider of omnichannel cloud contact center software to present omnichannel benefits at the annual NECCF Conference and Expo Bright Pattern, today announces its sponsorship of the Northeast Contact Center Forum (NECCF) Conference and Expo at Gillette Stadium in Foxborough, Massachusetts, on June 11, 2019. At the event, Peter Miles Low, Senior Sales […]Continue reading

Bright Pattern partners with Promero to deliver a modern, cloud-based contact center solution that is powerful yet easy to use and customize to meet unique business needs. SAN BRUNO, CALIF. (PRWEB) MAY 29, 2019 Bright Pattern, a leading provider of omnichannel cloud contact center software for midsize and enterprise companies, today announces its partnership with Promero, […]Continue reading

SAN BRUNO, California, May 23, 2019 /PRNewswire/ — Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, today announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Bright Pattern provides simple and powerful contact center software for innovative midsize and enterprise companies. Offering a […]Continue reading

VIPdesk, leader in outsourced customer service, selected as finalist for 2019 Excellence in Customer Service Award SAN BRUNO, CALIF. (PRWEB) MAY 21, 2019 VIPdesk is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to brand-conscious companies, including premium retailers, luxury travel, consumer products, and financial services companies. VIPdesk’s primary […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software for innovative companies, selected by Ocular Technologies, customer experience leader in South Africa SAN BRUNO, Calif., May 8, 2019 /PRNewswire/ — Bright Pattern today announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will […]Continue reading