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Bright Pattern, a global provider of multichannel cloud contact center software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance Bright Pattern today announces its expansion in the United Kingdom and the Republic of Ireland with a local point of presence, which will […]Continue reading

Bright Pattern to exhibit and present its Spring 2018 release of faster, easier cloud customer service with voice, digital channels, bots, and agents working together as one at the annual Customer Contact Week in Las Vegas, June 18–22 Bright Pattern today announces its participation at the most highly anticipated customer contact event of the year, […]Continue reading

Bright Pattern, a global provider of omnichannel cloud contact center software, has deployed a production installation in Microsoft Azure SAN BRUNO, Calif. – June 5, 2018 – Bright Pattern today announced its deployment of omnichannel contact center software in Microsoft Azure. This strategic move gives customers access to Azure’s unique features while increasing Bright Pattern’s […]Continue reading

Bright Pattern provides a cloud-based, all-in-one omnichannel solution to Omni Interactions to transform its traditional contact center operations Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Omni Interactions improve customer experience by empowering agents with innovative tools to work over multiple channels in any combination, seamlessly. Omni Interactions provides talent and […]Continue reading

Bright Pattern omnichannel contact center software now integrates with Google to provide powerful text-to-speech features to customers Bright Pattern today announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Google Cloud […]Continue reading

Bright Pattern, leading provider of cloud-based contact center software, helps Republic Wireless deliver outstanding omnichannel customer experiences without the need for a traditional brick-and-mortar contact center Bright Pattern, leading provider of omnichannel cloud contact center software, helped Republic Wireless sustain rapid membership growth without having to set up a traditional call center by deploying cloud […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, integrates with GoVivace for advanced speech technology Bright Pattern today announces its integration and partnership with GoVivace to provide customers with world-class engines for speech recognition, speaker identification, speaker characteristics, and call analytics. Bright Pattern Contact Center software integrates with many popular cognitive technology providers out […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, has appointed industry veteran, Sergey Menshikov, as Vice President of Product Management Bright Pattern today announces the promotion of Sergey Menshikov to Vice President of Product Management. As a founding member of Bright Pattern, Menshikov is a highly experienced product developer and software engineer poised to […]Continue reading

Bright Pattern, leading provider of cloud-based contact center software, brings 80024Support to the modern age of customer experience by replacing old legacy contact center system Bright Pattern, leading provider of  omnichannel cloud contact center software, helps 80024Support improve customer experience by replacing outdated premise-based contact center technology. 80024Support provides professional technical help desk services and […]Continue reading