Bright Pattern, leading provider of omnichannel contact center software, is recognized by the Gartner Digital Markets network and GetApp as the top provider of cloud contact center software Bright Pattern today announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with Waterfield Technologies to provide innovative customer support technology Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Waterfield Technologies, a leading enterprise software and professional services organization providing voice and mobile solutions that drive customer engagement. Bright […]Continue reading

GetApp releases Q3 2018 Call Center Software with Bright Pattern ranking #1 above leaders like Five9, inContact, and Genesys GetApp, Gartner’s leading customer review site, has named Bright Pattern a leader in the Q3 2018 Call Center Software ranking. Bright Pattern ranks higher than top vendors in the categories analyzed, including customer reviews, integration capability, […]Continue reading

Bright Pattern Contact Center Software will be a core component of Conduit Global’s CX100™ cloud suite providing their customers with an innovative omnichannel contact center platform and agile services to deliver an exceptional customer experience SAN BRUNO, Calif., Aug. 21, 2018 /PRNewswire/ — Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with Conduit […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, partners with VIPdesk Connect to provide innovative customer support technology SAN BRUNO, CALIF. (PRWEB) AUGUST 07, 2018 Bright Pattern today announced its partnership with VIPdesk Connect, a leading US-based provider of outsourced customer care services for brands seeking to elevate the customer experience. Bright Pattern Contact Center software […]Continue reading

The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements SAN BRUNO, Calif., July 18, 2018 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to […]Continue reading

Bright Pattern powers global omnichannel customer service across 31 countries, creating effortless customer experiences and strengthening ROI SAN BRUNO, Calif., July 10, 2018 /PRNewswire/ — Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients. Transcosmos enables global retailers to localize their customer service and deliver support […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, receives top recognition from Gartner’s Software Advice in annual FrontRunners Call Center Quadrant Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. FrontRunners is designed to help businesses evaluate which software products may […]Continue reading

Bright Pattern Integrates with SAML 2.0 to Provide Customers with Third-Party Single Sign-On Functionality Bright Pattern today announced its integration with Security Assertion Markup Language (SAML) 2.0 to help contact centers manage passwords and enable all users to log into multiple systems in a single step. Bright Pattern works with SAML 2.0 identity providers such as […]Continue reading

Bright Pattern, a global provider of multichannel cloud contact center software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance Bright Pattern today announces its expansion in the United Kingdom and the Republic of Ireland with a local point of presence, which will […]Continue reading