Bright Pattern, the cloud contact center company that makes omnichannel communications simple, announced it has expanded its presence in Japan with the addition of a local cloud point of presence. Bright Pattern is not a stranger to the Japanese contact center market, with a customer community that has grown to more than 3,000 concurrent users […]Continue reading

BeCloud, Cloud Contact Center Applications consultancy, to be newest European partner to deliver “Powered by Bright Pattern” cloud offering to its customers Bright Pattern today announced an additional European partner to deliver “Powered by Bright Pattern” omnichannel cloud contact center software. The software is designed to simplify multichannel interactions for customers, agents and contact center […]Continue reading

Bright Pattern, provider of omnichannel cloud contact center software, releases new features on-the-fly March 24th, Bright Pattern, provider of omnichannel cloud contact center software, has upgraded to its spring release, rolling out a number of exciting features and celebrating three years of on-the-fly upgrades. With the new release, Bright Pattern’s direct customers received new functionality […]Continue reading

Bright Pattern, provider of cloud contact center software, integrates with PaySimple, provider of cloud payment acceptance platform, to provide payment processing features to its customers Bright Pattern continues to support customer integration needs by providing a large variety of integration accounts and partnerships to help improve contact center efficiencies. PaySimple, a provider of payment processing, […]Continue reading

Bright Pattern, leading provider of multichannel cloud contact center software, to sponsor 2017 Argyle Customer Experience Leadership Forum, March 23rd, 2017 in San Francisco, CA Bright Pattern announced today their sponsorship and attendance at the annual Argyle Customer Experience Forum, bringing together leading executives to discuss pressing issues that customer experience professionals are facing as […]Continue reading

Bright Pattern partners with Next Caller to provide customers with Advanced Caller ID within the Bright Pattern platform allowing businesses to access the Next Caller database of over 500 million caller profiles in real-time Bright Pattern, a provider of omnichannel cloud contact center software, today announces its partnership and integration with Next Caller. When a […]Continue reading

Bright Pattern, provider of omnichannel cloud contact center software, partners with Alterra.ai, provider of virtual agents powered by AI and Deep Learning Bright Pattern today announces its partnership with Palo Alto startup, Alterra.ai. Together the companies are bringing innovative AI and Deep Learning technologies to the contact center industry. Alterra.ai has created a virtual agent […]Continue reading

Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its extended offering with Oracle RightNow Integration Bright Pattern’s CTI Integration with Oracle RightNow completes the omnichannel experience by enabling voice communication. It is fully embedded into the RightNow application and is available from the cloud as a SaaS product. The integration of […]Continue reading