The latest release of the easiest cloud contact center software for any size business provides innovative video chat escalation, easy-to-use agent interface updates, GDPR and PCI compliance advancements, and omnichannel communication enhancements SAN BRUNO, Calif., July 18, 2018 /PRNewswire/ — Bright Pattern, leading provider of omnichannel cloud contact center software, today released Bright Pattern Contact Center 5.2. Designed to […]Continue reading

Bright Pattern powers global omnichannel customer service across 31 countries, creating effortless customer experiences and strengthening ROI SAN BRUNO, Calif., July 10, 2018 /PRNewswire/ — Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients. Transcosmos enables global retailers to localize their customer service and deliver support […]Continue reading

Bright Pattern, leading provider of omnichannel contact center software, receives top recognition from Gartner’s Software Advice in annual FrontRunners Call Center Quadrant Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. FrontRunners is designed to help businesses evaluate which software products may […]Continue reading

Bright Pattern Integrates with SAML 2.0 to Provide Customers with Third-Party Single Sign-On Functionality Bright Pattern today announced its integration with Security Assertion Markup Language (SAML) 2.0 to help contact centers manage passwords and enable all users to log into multiple systems in a single step. Bright Pattern works with SAML 2.0 identity providers such as […]Continue reading

Bright Pattern, a global provider of multichannel cloud contact center software, expands its presence in the United Kingdom and the Republic of Ireland to enhance local voice communications and improve regional compliance Bright Pattern today announces its expansion in the United Kingdom and the Republic of Ireland with a local point of presence, which will […]Continue reading

Bright Pattern to exhibit and present its Spring 2018 release of faster, easier cloud customer service with voice, digital channels, bots, and agents working together as one at the annual Customer Contact Week in Las Vegas, June 18–22 Bright Pattern today announces its participation at the most highly anticipated customer contact event of the year, […]Continue reading

Bright Pattern, the Leading Omnichannel Cloud Contact Center Platform, Announces Ted Hunting as Senior Vice President of Marketing Bright Pattern today announced the appointment of Ted Hunting as Senior Vice President of Marketing. Hunting spent the last 14 years propelling Genesys forward as Vice President of North American Marketing and as a leader in other […]Continue reading

Bright Pattern, a global provider of omnichannel cloud contact center software, has deployed a production installation in Microsoft Azure SAN BRUNO, Calif. – June 5, 2018 – Bright Pattern today announced its deployment of omnichannel contact center software in Microsoft Azure. This strategic move gives customers access to Azure’s unique features while increasing Bright Pattern’s […]Continue reading

Bright Pattern provides a cloud-based, all-in-one omnichannel solution to Omni Interactions to transform its traditional contact center operations Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Omni Interactions improve customer experience by empowering agents with innovative tools to work over multiple channels in any combination, seamlessly. Omni Interactions provides talent and […]Continue reading

Bright Pattern omnichannel contact center software now integrates with Google to provide powerful text-to-speech features to customers Bright Pattern today announces its integration with Google Cloud Text-to-Speech functionality. Powered by Google Cloud Machine Learning, the integration applies the most advanced deep learning neural network algorithms to produce text-to-speech in a variety of languages. Google Cloud […]Continue reading