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Outbound Call Center Software

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What is an Outbound Call Center?

An outbound call center is a call center where agents predominantly make outgoing calls. Outbound call centers are most productive when they use automated technologies to eliminate routine tasks such as manual dialing by the agent. An outbound call center has many applications, including collections, appointment setting, sales prospecting, marketing campaigns, and more.

Outbound Call Center Benefits

There are many benefits to outbound call centers. Agent productivity can be greatly enhanced, as agents do not have to manually dial numbers or waste time on unanswered calls or leaving voicemail messages. Most outbound call center dialing solutions offer a choice of dialing modes based on your particular requirements and have safeguards for Telephone Consumer Protection Act (TCPA) regulations.
The Bright Pattern outbound call center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey. Our outbound call center solutions will help to ensure that you are in compliance with TCPA, PCI, and other communication laws and regulations.

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Cloud Based Omnichannel Solution

The Bright Pattern outbound call center solution will help you manage, automate, and optimize your outbound calling campaigns and resources. We offer a number of dialing options to choose from, including predictive, progressive, preview, and automatic (IVR) modes. We deliver robust campaign and list management capabilities, call scripting, web callback, screen-pop, and more. Our integrated quality management features provide quality monitoring and call recording to ensure that your agents have the feedback they need to deliver the best customer experience.

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Predictive Dialers Increase Conversion Rates

The Bright Pattern outbound call center software uses an advanced algorithm to ensure increased occupancy and regulatory compliance. On low-probability answer lists, like those used in collections campaigns, Bright Pattern can dial dozens of predictive calls ahead of every agent, keeping expenses low while keeping agents productive.

Explore CRM Integrations

Powerful Automation Tools

Automate routine tasks to save time, and further increase productivity to establish smooth, repeatable process flows. Feed the results of one campaign into another, and schedule regular list imports or campaign result exports, with recordings. You can run different campaigns periodically at different times of the day, or on different dates, and start or stop specific campaigns whenever you want.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

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CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

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Outbound Call Center Integration Features

Omnichannel Agent Desktop
Connect all digital channels into one, easy-to-use desktop. Connect voice phone calls, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.
Suitable for Any Business
Bright Pattern’s solution can power any contact center and has the scalability to match businesses of all sizes. Gain access to full call center functionality.
Built-In Quality Management
Implement QA on any customer interaction with AI and automation. Track agent performance through KPIs and metrics, and deliver comprehensive data to supervisors and admin.
High Reliability
Being based on the cloud means high reliability and uptime. Experience no downtime no matter what. Bright Pattern’s 24/7 support ensures business continuity. Deliver great customer experiences 24/7 with greater reliability.
AI-Powered
Bright Pattern’s contact center solution is AI-powered, powered by best-of-breed AI from companies like Microsoft, IBM, and Google.
Workflow Management
Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. Implement workforce management integrations for better customer service.

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Bright Pattern offers you Complete Control

Native Quality Control Capabilities
Customize your dashboard to meet your unique needs. Monitor and grade customer interactions, start and stop campaigns, enable and disable lists, add or remove team members as needed, and much more.
Automatic Call Recording
You can monitor your agents’ interactions with customers and grade their skills with our automatic recording software, giving your supervisors the opportunity to help develop your agents’ lead conversion and customer service abilities.

Powerful Integrations

Additional Bright Pattern Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

Outbound Call Center Software

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”
Derek G.
Director of Contact Center Operations
“It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
KC R.
BPO Technology Lead
“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”
Sean Rivers
Director of Operations Technology
“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”
Othmar B.
VP Marketing
“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”
Julie T.
Retail Support Representative
“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”
Sal Y.
Head of Customer Support

Frequently Asked Questions

Bright Pattern is a leading provider of AI-powered omnichannel contact center software. Our contact center software is cloud-based and gives your business or organization access to powerful contact center technology for a reasonable, pay-per-use price. Bright Pattern’s software is loaded with features like best-of-breed AI, comprehensive omnichannel quality assurance, unified agent desktop, and CRM integration.

Bright Pattern has the highest ROI in the industry and the fastest time to deploy at half the time of the industry average. Our software guarantees fast ROI on your investment through powerful AI, advanced functionality, and omnichannel capabilities.

Adaptable for any industry, Bright Pattern can streamline and boost your CX operations, and deliver exceptional customer experiences on a global scale.

Omnichannel means the ability to switch between channels effortlessly while the context of the conversation is maintained. Conversations that start as voice calls can be seamlessly switched to other channels like text messaging, messaging apps, video calls, and more, all while maintaining the context of the conversation at the agent’s fingertips. Omnichannel provides flexibility to both the agent and customer, and removes any silos in the customer journey that could lead to a disjointed experience.

Bright Pattern’s AI-powered contact center software provides a number of different powerful dialing options for your business to choose from. Choose dialing options like predictive, preview, and automatic (IVR) modes. With list management capabilities, call scripting, web callback, screen-pop, and more, your outbound calling campaigns will be streamlined and efficient. Send outbound text messages and outbound calls for tasks like appointment reminders, order updates, and outbound sales campaigns. Moreover, with Bright Pattern’s advanced predictive dialer, ensure increased occupancy and regulatory compliance. Automate routine tasks and dial dozens of predictive calls ahead of every agent, keeping costs low while boosting agent productivity.

Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA, TCPA, GDPR, SOC, and PCI compliant. Read about our other compliances in our compliance page.

Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Whether you are trying to improve the customer experience, add new digital channels, notify customers, improve customer service, or increase sales, Bright Pattern can help. Request a demo and see how we can tailor Bright Pattern’s to meet your most pressing business issues.

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