Outbound Call Center Software

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What is an Outbound Call Center?

An outbound call center is a type of call center where customer service representatives make outgoing calls to potential clients or a target audience. Outbound centers are most productive when utilizing algorithms and automation to conduct outbound sales. Through automation, outbound call center agents can reach a large target audience of qualified leads quickly, eliminating the need for manual dialing by customer service representatives. Outbound call center services have many applications, including appointment setting, prospecting, supporting marketing efforts, market research, outbound marketing, telemarketing, B2B sales, B2C sales, and lead generation.

Outbound Call Center Benefits

There are many benefits to outbound call centers. Agent productivity can be greatly enhanced by eliminating the need to manually dial and by allowing agents to quickly skip unanswered calls and leave voicemail messages. With the right dialer and service provider, your outbound centers can see good results by increasing successful calls in less time and having your sales team and CX professionals focus solely on the right people, like potential clients and potential buyers.

The Bright Pattern’s call center software allows your outbound call center service to perform outbound call services easily, increasing the amount of successful calls by skipping unanswered calls and getting current customers to the right agent. Bright Pattern offers different dialing options, like power dialer, progressive dialer, preview dialer, and predictive dialer. Bright Pattern is also compliant with regulations such as the Telephone Consumer Protection Act (TCPA) through a number of safeguards.

The Bright Pattern outbound call center solution can power your customer communication and customer support as well through omnichannel flexibility. Allow live calls and voice calls to be transferred to other channels in real time to provide exceptional customer experiences.

Cloud Based Omnichannel Solution

Bright Pattern’s call center solution and dialers can manage, automate, and optimize your outbound calling for better agent productivity and improved workflow. Bright Pattern utilizes omnichannel capabilities, meaning your outbound call services can be done over a variety of channels. This can help increase sales, make the business process more dynamic, increase lead generation, and deliver better customer service. Omnichannel capabilities are great for any business, whether you’re a small business, doing outsourcing, or running a large BPO. Bright Pattern also integrates with any CRM, allowing your sales team to follow the customer journey over any communication channels and gain insight with real-time data. With dialing capabilities like preview dialer and predictive dialer along with support of omnichannel flexibility and CRM integrations for insight, Bright Pattern is the ultimate call center solution for any type of call center looking to improve the business process and deliver more efficient and channel call center services.

Predictive Dialers To Increase Conversion Rates

Bright Pattern’s outbound contact center software uses an advanced algorithm to increase the number of calls that agents can make successfully, which can increase sales, outbound sales, and lead generation. Whether you’re a small business focused on B2C or a large BPO focused on B2B lead generation and B2C, Bright Pattern’s call center software makes the cold calling process and business process more efficient and increases business success. Improve conversion rates and customer engagement during sales calls, resolve more customer issues in less time, and empower sales teams and improve agent productivity with more efficient workflows.

Powerful Automation Tools

Automate routine tasks to save time. Utilize scheduling of list importance and the exports of campaign results with recordings for better insight for campaign managers to ensure great customer experiences. Start and stop specific campaigns with ease and provide CX professionals with specific scripts. Automate appointment setting, and tailor call center services to specific customer needs. Allow your sales teams to reach more callers, ensuring better business operations by automating routine tasks. Bright Pattern’s outbound call center software can improve business operations, improve agent performance, and make workflows more efficient, allowing your call center and call center services to focus on strengths like solving customer issues and providing callers with a great customer experience.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

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CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

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Outbound Call Center Integration Features

Add New Channels Easily
Add new digital channels, like mobile app, social media, live chat, messenger apps, and more, to your contact center software.
Cloud-Based
Based on the cloud, Bright Pattern’s contact center software has high scalability, able to scale to any number of agents and support businesses of all sizes.
Speech and Text Analysis
Utilize the right tools, like powerful speech analytics and text analysis, to rate sentiment of a customer against metrics or provide agent assistance.
Gain Insight
Utilize KPIs and metrics to gain insight to assist supervisors. Customizable dashboard for supervisors and customer service managers to monitor all customer interactions and call quality
Empower Agents
Empower contact center agents and managers with the right solution through a collaborative approach, with knowledge base and automation to improve agent performance.

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    Bright Pattern Offers You Complete Control

    Bright Pattern’s call center software is perfect for a variety of industries. Aside from being great for outbound calls and outbound solutions, Bright Pattern’s platform is also good for operating inbound call centers and handling inbound sales. Bright Pattern’s platform can be used by contact centers with any number of agents, from small business to big BPO. Whether your contact center is focused on market research, providing call center services, telemarketing, inbound sales, outbound calls, lead generation, or customer service, Bright Pattern has the right tools to handle your business requirements.

    CRM Integrations
    Easily activate powerful integrations with CRMs, like Salesforce or Microsoft Dynamics. Get agents access to crucial information, like caller interaction history, phone numbers, previous inquiries, and call recordings. Improve agent productivity and outbound agents in your contact center to resolve customer issues faster.
    Scenario Builder
    Utilize powerful drag-and-drop tools, open APIs, and features to create the customer journey that best fits your business strategy. Route calls, manage workflows in real time, and get positive feedback at the end of an interaction.
    Self-Service
    Through powerful IVR and intelligent routing, Bright Pattern allows your contact center to provide self-service as a call center service. Utilize IVRs and intelligent routing to perform routing of incoming calls and potential customers to the right agent.

    Powerful Integrations

    Additional Bright Pattern Features

    Built-in Quality Management
    CRM Integration
    True Omnichannel
    Cloud-Based
    Automated Bot Conversations
    AI-Powered Agent Assistance
    Sentiment and Text Analysis
    Drag-and-Drop Scenario Builder
    Unified Agent Desktop
    WFO and WFM Integration
    Interactive Voice Response (IVR)
    Click-to-Call, Click-to-Chat Capabilities
    Intelligent Routing
    Automatic Call Distribution (ACD)
    Call and Screen Recording
    All Digital Channels Supported

    Outbound Call Center Software

    “The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”
    Derek G.
    Director of Contact Center Operations
    “It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
    KC R.
    BPO Technology Lead
    “Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”
    Sean Rivers
    Director of Operations Technology
    “We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”
    Othmar B.
    VP Marketing
    “I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”
    Julie T.
    Retail Support Representative
    “The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”
    Sal Y.
    Head of Customer Support

    Frequently Asked Questions

    Bright Pattern is the perfect platform for an outbound-focused contact center. Bright Pattern’s automated dialer options deliver a better customer experience, make every touchpoint in the customer journey meaningful during an entire interaction, and increase talk time for agents. Outbound calls can be done quickly by skipping unanswered calls and dropped phone lines, decreasing downtime when making outbound calls.

    Bright Pattern’s contact center software is omnichannel capable, meaning interactions and any inquiry can be routed to different channels. A phone call, for example, or an interaction that started through social media can be switched to a messenger interaction, ensuring that the customer has a smooth experience from start to finish. This kind of omnichannel routing ensures a quick resolution to customer issues, and seamless outbound interactions.

    Furthermore, all interactions can be saved with a CRM integration, meaning supervisors can review call recordings for later agent training and review and supervisors can ensure their outbound dialing campaign is going well in real time through the customizable dashboard.

    Bright Pattern’s call center software is also compliant with TCPA regulation, keeping contact centers safe and compliant.

    Bright Pattern is a great platform for inbound call centers. Inbound call centers can utilize Bright Pattern’s omnichannel capabilities to boost customer engagement and satisfaction, as well as reach a larger audience. This can help drive inbound sales and improve the quality of inbound calls and inbound phone calls.

    Bright Pattern’s inbound call center software offers comprehensive CRM integration as well, meaning crucial information like phone numbers, interaction history, call recordings, negative and positive attitudes during interactions, and other information is available for agents to access. With the cloud, you can reduce operational costs while improving functionality by customizing the platform with your desired APIs and scenarios, with CRM integrations like Salesforce and Microsoft Dynamics. With Bright Pattern’s omnichannel retail software, the customer service function within your business can shine.

    Bright Pattern’s call center software also allows supervisors to monitor interactions in the inbound call center. Supervisors can get access to dashboards for unified reporting, and access interaction information like call recordings, customer sentiment, and more for agent training.

    With Bright Pattern’s omnichannel retail software and omnichannel contact center software, your business can utilize the power of our cloud to connect with customers on any sales channel. With the cloud, you can reduce operational costs while improving functionality by customizing the platform with your desired APIs and scenarios, with CRM integrations like Salesforce and Microsoft Dynamics. With Bright Pattern’s omnichannel retail software, the customer service function within your business can shine.

    Bright Pattern is suitable for any business and many different industries. Bright Pattern’s omnichannel retail software provides communication and sales channels to help connect the best agents with shoppers, allowing your customers to get access to your great product.

    Bright Pattern’s software provides many features to help your customer service function, and help your agents quickly solve complex issues while building customer trust.

    OmniQM is Bright Pattern’s omnichannel quality management system that helps your supervisors monitor 100% of interactions on all channels in the contact center. OmniQM can function on all digital and traditional channels, with a reporting dashboard that can be set with specific preferences and metrics for reporting. OmniQM utilizes automation to monitor all channels, and preferences can be set as well for when a supervisor should be alerted of a low scoring interaction. If a low scoring interaction is detected, that interaction can be routed to a retention specialist while the full interaction is saved for review.

    OmniQM can also help improve workforce management by allowing supervisors to determine where the contact center can improve. By pinpointing specific key issues, supervisors can improve KPIs and metrics like customer satisfaction, average handling time, first contact resolution, and more.

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