Call center software is generally used by businesses to facilitate voice communications with customers and to share information. All interactions between the brand and customer are handled in a call center, which is a dedicated department of agents who talk to current or potential customers, typically for customer service or sales.
Today, many call centers provide more than just inbound and outbound voice. With the growing demand for digital channels, such as chat, social messengers, bots, and more, most call centers are expanding their channel lineup with self-service and digital channels.
Bright Pattern call center software can help your brand reach even more customers on their channels of choice with multichannel call center software. Our call center solution provides more convenience for customer service through voice calls; web chats; emails; SMS; and social messaging apps, such as Facebook Messenger, LINE, Telegram, and Viber.
Move beyond the limits of voice—intelligently route multichannel interactions, monitor interactions for performance and quality, and maintain data for analysis and tracking—all in a central environment accessible by agents, supervisors, and customers.
With a native cloud call center platform like Bright Pattern, turning on cloud customer service can be done faster, easier, and at a significantly lower cost than was previously possible with on-premises systems. Bright Pattern’s technology helps companies of all sizes to manage their systems easily without the need for costly professional services or additional IT staff.
BRIGHT PATTERN CALL CENTER SOFTWARE
The choice of enterprises of all sizes and across various industries