Power a brighter customer experience with AI and bots integrated with all of your other channels, and create a truly AI-powered omnichannel contact center. Gain the benefits of automation, enhanced agent empowerment, and improved interaction quality through the power of advanced cognitive technologies, such as AI, bots, and Natural Language Understanding, coupled with the power of the human touch.
INCREASE CUSTOMER CONVENIENCE AND AGENT EFFECTIVENESS
Leveraging AI, bots, and other cognitive technologies allows you to automate routine interactions, provide a convenient way for customers to resolve their own issues, and gather basic information for hand-off to a person when a human touch is needed. Many customers today prefer self-service. AI and bots in call center provide smarter, more effective self-service, giving your business a competitive edge.
By providing effective automation options via bots or AI-powered conversational IVRs, you also free up agents to focus on where they can make the most impact—solving more complex customer problems and building relationships.
Bright Pattern’s cloud call center platform employs integrated best-of-breed AI from Alterra, Amazon, Google, and IBM. Our open API allows you to connect to any bot of your choice so that you can connect bots to your other channels and create a seamless, unified conversation.
AUTOMATE CUSTOMER INTERACTIONS WITH A HUMAN TOUCH
Leverage the efficiency and convenience of automation, with the option of a human touch, when desired. If customers are engaging in a bot conversation and then decide that the bot is unhelpful—or the bot detects this is the case—the interaction can be seamlessly handed off to an agent with all context from the bot conversation available to the agent, allowing agents to more effectively help the customer and allowing for a faster and more effortless customer experience.
PROVIDE AGENTS AND SUPERVISORS WITH AUTOMATED ADVICE AND ASSISTANCE
AI-assisted suggestions power responses that are accurate and consistent across all channels. Through Natural Language Processing, agents can be provided with suggested AI responses to respond quickly across channels like email, text, chat, or messengers. Accuracy and efficiency are improved by rich knowledge base content with company-approved replies and templates. Leverage cognitive analysis technology to offer intelligent in-conversation help to agents and ensure customer relationships remain strong.