Artificial Intelligence‎ (AI) Assistance & Bots

for Contact Centers

Bright Pattern Contact Center empowers contact centers with a number of exciting cognitive technologies that automate tasks and focus humans on interesting work. Technologies such as voice transcription, Natural Language Understanding, meaning extraction, and bot training are built-in to our contact center solution and integrated from partners.

Conduct Conversations with Customers Automatically

Bright Pattern Contact Center is integrated with artificial Intelligence-driven bots such as  IBM Watson,, and Alterra out-of-the-box, any other bot could be added using our APIs and integration means.

Automate with a Human Touch

Offer human assistance during automated conversations if visitors decide that the bot is unhelpful (which is also detected by the bot). Cover all exceptions and help keep customer satisfaction high. Human intervention also gives the bot the opportunity to learn from live conversations.

IBM Watson Integration

Advise and Assist Agents Automatically

Offer intelligent in-conversation help to agents using IBM Watson,, and Alterra cognitive analysis technology.

Easily Search Both Digital Messages and Calls

Full text, keywords and sentiment discriminator searches are enabled by IBM Watson’s audio voice-to-written-text converter.

Route Customer Interactions Based on Emotion and Sentiment

Recognize customer needs using natural language understanding by IBM Watson.

IBM Watson contact center

Proactively Address Changes in Customer Behavior

Detect patterns in communication content with IBM Watson’s cognitive search and content analysis engine.

Improve Interaction Quality

Employ workforce optimization driven by keyword extraction and deep content analysis by IBM Watson.

Why Wait?

Schedule a discovery session with our industry experts to discuss specific challenges, or experience a live demonstration of cloud contact center software.

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