Bright Pattern’s Contact Center Mobile App puts the power of Bright Pattern’s Omnichannel Agent Desktop into the agent’s mobile device to help your business adapt to an increasingly remote digital workforce. With the rise of the remote workforce and the increasingly rapid adoption of digital channels, the Contact Center Mobile App will allow employees anywhere in the company to connect with customers.
Bright Pattern’s Mobile App allows any employee within your organization to communicate with customers on their mobile device through voice, SMS, web chat, video, and messenger apps. Whether you’re a field worker, IT analyst, customer sales representative, supervisor, or call center agent, you can communicate directly with customers and collaborate with other departments in the business to deliver the best customer experience. Bright Pattern puts the power of the Bright Pattern cloud contact center into your mobile device.
Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.
Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.
Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.
Bright Pattern’s omnichannel platform and mobile app are perfect for a wide range of industries. Bright Pattern’s mobile app is the powerful Bright Pattern omnichannel agent desktop in your mobile device. Get access to powerful features and connect all employees across departments together for one seamless customer journey.
Bright Pattern is a cloud vendor that provides call center tools over the cloud. This means your call center can get custom integrations, extensions, a business phone system, a CRM system, and advanced call center tools all through a web browser. Bright Pattern’s platform is the best call center solution for easy access to the best call center capabilities. Best of all, compared to premise call center software, all of these features can be implemented in less time. With a premise call center software, updates can take a lot of time to configure. Reliability can also be questionable on a premise platform.
Through data centers with high reliability, Bright Pattern’s cloud platform can be implemented quickly, allowing you to provide advanced phone support, open outbound call centers, run telemarketing campaigns, or run sales calls quickly. in today’s digital world.
Give the right person a custom experience with your phone support , all on a single dashboard and single interface.
Bright Pattern can power outbound call centers through the use of different automatic dialing options, like auto dialers, progressive dialer, preview dialer, and predictive dialer. Whether your outbound call centers are run as a collections agency, for telemarketing purposes, for outbound marketing campaigns, or for outbound sales campaigns, Bright Pattern has the right automatic dialer and auto dialers methodology for your contact center. Utilize scripts and Bright Pattern’s click-to-call browser extension to allow agents to perform more calls in less time.
Bright Pattern’s platform allows for omnichannel routing as well in case a customer performs a callback. Sometimes during automatic dialing, customers aren’t able to pick up. Bright Pattern’s software can detect callback utilizing the customer’s history and agent interactions history, and route the call to specific agents through omnichannel routing.
Bright Pattern’s call center solution integrates with any CRM solution. Bright Pattern integrates with all third-party CRMs, like Salesforce, Microsoft Dynamics, Oracle Service Cloud, and more, and integrates with your native CRM system. Allow your virtual call center to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Information like phone numbers, local numbers, addresses, and personal information is securely stored and play a crucial role for agents during customer interactions. Whether they’re on a laptop or on a desktop with a headset, agents can utilize integrated CRM solutions with a robust ticketing system and automatic ticket creation within the virtual call center software for better customer experience.
On Bright Pattern’s cloud call center solution, data centers are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contct center. Bright Pattern’s cloud contact center platform and software solution let’s agents in your virtual call center effortless lead customers and callers through the CX journey.
OmniQM is Bright Pattern’s quality management system that monitors all agent interactions. Bright Pattern’s platform is omnichannel, meaning it supports all digital channels like phone call, email, text, SMS, and messenger apps like Facebook Messenger and WhatsApp. With an omnichannel platform, these omnichannel capabilities extend into the quality management system. Allow supervisors to gain insight into their contact center, and increase gamification of the contact center.
With Bright Pattern’s real-time dashboards, get supervisors insight into the agent experience and the performance of various teams, like your remote workforce, remote team, sales team, support team, and others. Bright Pattern is a great option to help supervisors get extensive research into their contact center operations. Ensure that idle time is low, average call duration is reasonable, call volume is being handled, hold time is low, agent uptime is high, and the efficiency of your agents is high. Tailor the dashboards with the methodology that your contact center uses to rate performance. With real-time dashboards and monitoring, your supervisors can even intervene at the right time when an interaction is rated as low, allowing them to make quick decisions at the right time on the spot. Previous interactions, customer’s history, and call scripts with the caller are saved for agent training.
Bright Pattern’s sophisticated interactive voice response system (IVR) can be customized with specific workflows and greetings to match any use cases and queries that are requested of it. Callers want self-service that is effortless and easy-to-use without needing to use a dialpad. With an easy-to-use IVR system, your contact center can operate outside business hours and active user hours, lead management is simpler, simpler queries can be answered quickly, make fewer calls repetitive, custom greetings can be set, and long queues can be shortened all through automation.
With the Bright Pattern IVR system, you can lead the customer through basic functionality as if they were speaking to a live agent through the auto attendant extension. Utilizing sentiment and text analytics, customers can speak with the auto attendant to get simple queries answered rather than use the dialpad, shortening call queues and preventing the phone system from facing long queues. Callers can leverage their natural voice to speak with the auto attendant, personalizing the interaction. If the self-service is not sufficient, the system can perform routing and call routing to the right agent. With effective call distribution and intelligent routing, phone systems can reduce queues and customers can be helped more quickly, whether it’s through self-service or through intelligent routing to the right agent.
With Bright Pattern’s customizable call center systems and IVR system, callers can be led through effortless self-service, powered by natural language processing, AI, and machine learning. Call transfers are a breeze, allowing the customer to get seamless phone support. Utilize technology like AI and machine learning to send customers with queries through an effortless virtual call center with an auto attendant. Set greetings and specific journey flows, allowing customers to get self-service in real time. Bright Pattern’s IVR business system and call center systems can also perform call routing with the auto-attendant when the caller wants to speak with a live agent. Leverage a combination of AI, machine learning, call routing with the phone system, and a powerful cloud contact center platform to beat the competitors in self-service. Get live prospects through the CX journey faster, reduce hold time, and leverage virtual call center software for an effortless customer experience with an auto-attendant.