What is GDPR?
The General Data Protection Regulation (GDPR) is a regulation passed by the European Union in 2016 that focuses on data protection and privacy for all individuals within the European Union and the European Economic Area (EEA). The GDPR sets rules for how companies manage and share personal data. The GDPR requirements address the export of personal data outside the EU as well, and it is applicable for enterprises across the globe that use and store EU citizen’s personal information. EU GDPR compliance is administered by a supervisory authority in each country, and all European users are under the protection of the privacy policies and new regulations of GDPR.
Bright Pattern’s omnichannel virtual contact center solution will ensure your business stays fully GDPR compliant. Features include multiple options for securing and documenting customer consent for call recording, multi-level permissions for data access, and the ability to delete records at a granular level.