The critical services you provide are essential to your customers’ lives. Blackouts, broken lines, and other emergencies can put customers in danger, making communications vital for the utilities industry. Providing outstanding customer experience can help you differentiate yourself and improve overall customer satisfaction ratings.
Utilities often face challenges such as increased competition, changing regulations, and growing customer expectations. Omnichannel contact center technology can help solve these problems and more. Omnichannel support allows your agents to engage with customers over a variety of channels and proactively reach out to end users when an emergency occurs. Bright Pattern Contact Center software provides you the technology to differentiate yourself from the competition by providing effortless and personalized omnichannel customer service.
Advanced automation plus AI and bot technology can help customers quickly find answers to their questions in a self-service environment, reducing your overall cost to serve and empower agents as they focus on more demanding and engaging inquiries.
Utilities customers expect their services to work seamlessly. So, it should be no surprise that they also expect their omnichannel communications to be a seamless experience. To delight customers, provide easy-to-use omnichannel communications for scheduling service visits, paying bills, finding answers to frequently asked questions, and inquiring about outages and emergencies. Bright Pattern can help you offer a consistent omnichannel experience over voice, SMS, mobile, chat, email, video, and social channels.
Utilities requires higher levels of security and compliance to protect all customer data and avoid litigation. It is important to have special security standards in place to prohibit agents from viewing sensitive information and to protect customer information from outside sources. Bright Pattern is PCI DSS 3.2 compliant and has received an independent third-party compliance certification from CompliancePoint.
CompliancePoint is a skilled team of contact center compliance consultants with a successful history of consulting and auditing Fortune 500 firms and global industry leaders.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is one of the leading vendors for AI-driven omnichannel contact center software. Our contact center software is true omnichannel, allowing you to seamlessly connect with customers over any channel. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.