CRM Call Center Software Integration

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Track the Customer Experience

Bright Pattern’s customer relationship management integration within it’s call center software allows businesses and organizations to track the customer experience from beginning to end. Ensure all customer service and customer support through your contact center and business phone system are high quality and seamless for both the customer and agent.

Easy Access to Customer Information

Give your sales team, support team, service team, or help desk easy access to full customer information, like caller phone numbers, local numbers, interaction history, and call recordings. Get information to automatically pop-up during every incoming call or ticket. Implementing Bright Pattern’s CRM system within your call center ensures easy access to important information for seamless customer support.

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Customizable Customer Journeys

Boost customer satisfaction and streamline workflow with customizable customer journeys. Utilize the right tools and advanced features within Bright Pattern’s call center solution to create customized customer journeys. Customize journeys for businesses of all sizes, from small business to large enterprise. Utilize agile CRM to deliver outbound calls, streamline your phone system, send SMS messages, and deliver exceptional customer service.

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Integrate with Any CRM System

Bright Pattern’s contact center software is able to integrate with any system of records. Bright Pattern is easy to setup can integrate with Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Oracle Service Cloud. If your business has its own system of records, Bright Pattern can integrate with that as well.

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Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

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Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

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CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

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Bright Pattern Cloud Integration Features

Omnichannel Agent Desktop
Connect all digital channels into one, easy-to-use desktop. Connect voice phone calls, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.
Customizable Customer Journeys
Customize the journey with custom interactive voice response (IVR), predictive dialers, and automation to lead the customer through the journey.
Built-In Quality Management
Implement QA on any customer interaction with AI and automation. Track agent performance through KPIs and metrics, and deliver comprehensive data to supervisors and admin.
AI-Powered
Bright Pattern’s contact center solution is AI-powered, powered by best-of-breed AI from companies like Microsoft, IBM, and Google.
Workflow Management
Manage the flow of inbound calls through AI-powered automatic call distribution (ACD), call routing, omnichannel routing, and queue management. Manage workflow on any communication channel.
Streamlined Outbound
Streamline outgoing calls for outbound contact centers through automation and intelligent dialers. Dial through any list and make sales calls efficient, boosting metrics and KPIs with marketing automation.

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Personalize the Customer Experience

Personalize the customer's journey through Bright Pattern’s call center CRM software. Integrate Bright Pattern with the best CRM for a powerful cloud contact center.

Omnichannel Experience
Connect with the customer beyond phone support, on any emerging digital channel
Empowered Agents
Give agents access to comprehensive customer information during a live call, and utilize screen pop for easy access.
Proactive Intervention
Intervene when a live call or interaction with a call center rep goes negative. Route calls to a retention specialist or admin in the moment.

Powerful Integrations

Additional Bright Pattern Features

Unified Agent Desktop
CRM Integration
True Omnichannel
Cloud-Based
Intelligent Routing
AI-Powered Agent Assistance
Sentiment and Text Analysis
Interactive Voice Response
Built-in Quality Management
WFO and WFM Integration
Call and Screen Recording
Automated Bot Conversations
Drag-and-Drop Scenario Builder
All Digital Channels Supported
Automatic Call Distribution (ACD)
Click-to-Call, Click-to-Chat Capabilities

CRM Call Center Software Integration

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”
Derek G.
Director of Contact Center Operations
“It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
KC R.
BPO Technology Lead
“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”
Sean Rivers
Director of Operations Technology
“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”
Othmar B.
VP Marketing
“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”
Julie T.
Retail Support Representative
“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”
Sal Y.
Head of Customer Support

Frequently Asked Questions

Bright Pattern is a leading provider of AI-powered omnichannel contact center software. Our contact center software is cloud-based and gives your business or organization access to powerful contact center technology for a reasonable, pay-per-use price. Bright Pattern’s software is loaded with features like best-of-breed AI, comprehensive omnichannel quality assurance, unified agent desktop, and CRM integration.

Bright Pattern has the highest ROI in the industry and the fastest time to deploy at half the time of the industry average. Our software guarantees fast ROI on your investment through powerful AI, advanced functionality, and omnichannel capabilities.

Adaptable for any industry, Bright Pattern can streamline and boost your CX operations, and deliver exceptional customer experiences on a global scale.
Omnichannel means the ability to switch between channels effortlessly while the context of the conversation is maintained. Conversations that start as voice calls can be seamlessly switched to other channels like text messaging, messaging apps, video calls, and more, all while maintaining the context of the conversation at the agent’s fingertips. Omnichannel provides flexibility to both the agent and customer, and removes any silos in the customer journey that could lead to a disjointed experience.
Bright Pattern can be fully integrated with any CRM, whether it’s a third-party CRM or your own system of records. Bright Pattern is able to integrate with CRM providers like Microsoft Dynamics 365, Salesforce, Zoho, Zendesk, Pipkins, NICE, Aspect, Oracle, and Monet. If your business or organization has a native system of records, Bright Pattern can be customized and fully integrated into that system of records as well.
Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA, TCPA, GDPR, SOC, and PCI. Read about our other compliances in our compliance page.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Whether you are trying to improve the customer experience, add new digital channels, notify customers, improve customer service, or increase sales, Bright Pattern can help. Request a demo and see how we can tailor Bright Pattern’s to meet your most pressing business issues.

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