CRM Call Center Software Integration

Track the Customer Experience

Bright Pattern’s call center CRM solutions allows businesses and organizations to track the customer experience from beginning to end. Utilize a digital record of customer interactions and leave them at the fingertips of customer service agents so they can deliver a personalized customer experience.

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Easy Access to Customer Information

Give your sales team, customer service representatives, support team, service team, supervisors, or help desk easy access to relevant customer information, like caller phone numbers, local numbers, interaction history, and call recordings. Get information to automatically pop-up during every incoming call or ticket. Implementing Bright Pattern’s CRM system within your call center ensures easy access to important information for seamless customer support.

Customizable Customer Journeys

Boost customer satisfaction and streamline workflow with customizable customer journeys. Utilize the right tools and advanced features within Bright Pattern’s call center solution to create customized customer journeys. Customize journeys for businesses of all sizes, from small business to large enterprise. Utilize agile CRM to deliver outbound calls, streamline your phone system, send SMS messages, and deliver exceptional customer service.

Integrate with Any CRM System

Bright Pattern’s contact center software is able to integrate with any CRM solution or system of records. Bright Pattern is easy to set up and can integrate with Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Oracle Service Cloud. If your business has its own system of records, Bright Pattern can integrate with that as well. Combine CRM software with other call center technology in Bright Pattern’s contact center software to deliver an omnichannel customer experience.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern CRM Integration Features

Omnichannel Agent Desktop

Connect all digital channels into one, easy-to-use desktop. Connect voice phone calls, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.

Customizable Customer Journeys

Customize the journey with custom interactive voice response (IVR), predictive dialers, and automation to lead the customer through the journey.

Built-In Quality Management

Utilize powerful sentiment and text analytics for quality management in real time on live calls. Utilize comprehensive data for agent training and high efficiency.


Bright Pattern’s contact center solution is AI-powered, powered by best-of-breed AI from companies like Microsoft, IBM, and Google.

Workflow Management

Manage the flow of inbound calls through AI-powered automatic call distribution (ACD), call routing, omnichannel routing, and queue management. Manage workflow on any communication channel.

Streamlined Outbound

Streamline outgoing calls for outbound contact centers through automation and intelligent dialers. Dial through any list and make sales calls efficient, boosting metrics and KPIs with marketing automation.

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Personalize the Customer Experience

Personalize the customer’s journey through Bright Pattern’s call center CRM software. Integrate Bright Pattern with the best CRM for a powerful cloud contact center.

Omnichannel Experience

Connect with the customer beyond phone support, on any emerging digital channel. Deliver the omnichannel customer experience.

Empowered Agents

Give agents access to comprehensive customer information during a live call, and utilize screen pop for easy access.

Proactive Intervention

Intervene when a live call or interaction with a call center rep goes negative. Route calls to a retention specialist or admin in the moment.

Powerful Integrations


Additional Bright Pattern Features

CRM Call Center Software Integration

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”

Derek G.

Director of Contact Center Operations

“It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.”


BPO Technology Lead

“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”

Sean Rivers

Director of Operations Technology

“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”

Othmar B.

VP Marketing

“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”

Julie T.

Retail Support Representative

“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”

Sal Y.

Head of Customer Support

Frequently Asked Questions

Bright Pattern’s cloud contact center software utilizes the power of our cloud and cloud technology to power your customer experience. All call center technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call center software. Power any team, including your sales team, support team, help desk, and customer service representatives with the powerful capabilities of a fully-fledged contact center at a fraction of the cost. This means a cloud call center solution can allow your outbound call center or inbound call center to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. Make the overall cloud contact center experience better for call center reps, callers, and supervisors.

Bright Pattern’s call center software can give your contact center access to powerful technology. This includes powerful IVRs, CRM integrations, automation tools, autodialer, predictive dialing tools, and communications on all channels like voice, SMS, social media, chatbot, text, mobile applications. Power a full customer experience with customizable features through just a browser.

Bright Pattern’s call center software is designed with flexibility in mind. Bright Pattern’s call center software has a lot of features and can be customized, support customer integrations, support integration with workforce management tools, and a customizable interface with open APIs. Deployment is also a breeze since Bright Pattern is based on the cloud instead of relying on premise hardware, giving you many deployment options while allowing you to support a remote workforce with unlimited agents and remote workers.

Every industry has different needs for their call center solution. Bright Pattern supports a wide variety of use cases, able to power things like outbound campaigns, marketing campaigns, incoming calls, outgoing calls. With the scenario builder, Bright Pattern’s software solution can utilize custom integrations to tailor the software to any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants can assist you in creating the most efficient, effective software solution to fit your needs. Or you can easily create and change your software solution yourself, giving your call center flexibility and increasing efficiency.

Whether your industry is in healthcare, high-tech, insurance, or any other industry, Bright Pattern’s dynamic Scenario Builder can be tailored by you or our professional consultants to best fit your needs.

Bright Pattern provides the tools for seamless outbound and inbound communication. Connect with callers on any communication channels in your call center for a great customer experience. Utilize channels like phone calls, video, SMS, text messaging, mobile app, mobile device, live chat, social media, and social channels to connect with callers and customers. Omnichannel interactions boost customer satisfaction, create a custom experience, and agent productivity, helping you exceed customer expectations. Empower your agents and realize great business results with better business tools and AI-powered cloud solutions in your call center software.

Bright Pattern also integrates with any CRM. Bright Pattern’s call center CRM solutions allows your agents to get caller information at their fingertips. This allows them to deliver personalized service to callers, making the difference between good and exceptional customer service. Utilize a CRM integration to track the customer journey from the beginning to the end.

Finally, Bright Pattern is easy-to-administrate. On the management side, Bright Pattern’s call center solution allows easy and flexible administration for supervisors leading a sales team, support team, customer support team, or customer experience team. Utilize tools like IVR, ACD, and predictive dialers to streamline the calling process and direct callers to the right agent. Bright Pattern supports integrations with major Workforce Management (WFM) tech, promoting workforce optimization for the best call center. Bright Pattern also features a natively embedded quality management system that monitors 100% of all interactions on all channels. With OmniQM technology, utilize call analytics and automation to display contact center information on the dashboard. Allow supervisors to utilize analytics and dashboard information from a user-friendly interface to ensure smooth contact center operations. Whether you manage enterprise companies or small businesses, Bright Pattern’s platform is the best call center software to be custom tailored for your industry.

Bright Pattern’s call center solution integrates with any CRM solution. Allow your virtual call center to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Whether they’re on a laptop or on a desktop with a headset, call center agents in your cloud call center can utilize integrated CRM solutions within the virtual call center software for better customer experience and workforce optimization.

On Bright Pattern’s cloud call center solution, data centers are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contct center. Bright Pattern’s cloud contact center platform and software solution let’s your call center agents and sales team in your virtual call center effortlessly lead customers and callers through the CX journey.

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