CALL CENTER SOFTWARE FOR THE VISUALLY IMPAIRED

Bright Pattern cloud contact center software provides businesses with key features that make it easier for visually impaired adults to work as contact center agents. Our Agent Desktop web application supports screen readers such as JAWS (Job Access with Speech), enabling all users to provide great customer service.
Image: Agent Desktop application shows list of keyboard commands

ACCESSIBLE FOR THE VISUALLY IMPAIRED

Cloud-based and supported on any web browser, our solution is accessible anywhere there is an Internet connection, enabling many agents to work from home. Thanks to quality management tools such as screen recording, call recording, and monitoring, supervisors can easily provide assistance to all agents on their teams, whether they work onsite or off.

image: Agent Desktop dialog shows monitoring tools for supervisors

JAWS (Job Access with Speech) screen reader support

WAI-ARIA (Accessible Rich Internet Applications) tags in key interface locations (e.g., to read alert pop-ups)

Complete keyboard navigation with tab and arrow keys

Shortcut keys for invoking most functions directly

Easy transfer of warm calls to other users within the organization

Quickly mark contacts as Favorites without complicated keystrokes

EXPLORE ALL FEATURES OF BRIGHT PATTERN CONTACT CENTER SOFTWARE

INTUITIVE UNIFIED AGENT DESKTOP

For any user, the Agent Desktop application makes it easy to:

  • Login/logout
  • Select a phone device
  • Reset/change password
  • Accept/reject inbound calls
  • Check the current state
  • Make a call using Search, Browse, Recent, or Favorites
  • Confirm call released by remote party
  • Release/hold/retrieve a call
  • Mute/unmute the microphone
  • Flag a call
  • Blind transfer a call
  • Make a consult call
  • Make a two-step transfer
  • Start/pause/stop call recording
  • Add/remove Favorites
  • Play a pre-recorded message
  • Start an internal chat
  • Accept an internal chat
  • Open list of keyboard shortcuts
  • And more….
image: List of all Agent Desktop keyboard shortcuts

DEMO SUPPORT FEATURES FOR THE VISUALLY IMPAIRED

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service