In the high-tech industry, consumers are much more tech-savvy and demand a higher level of customer support across the mobile, digital channels they use in their everyday life. Companies need to provide a seamless, omnichannel experience across all channels, like SMS, text messaging, messaging apps, voice, email, and more.
With Bright Pattern’s AI-driven omnichannel contact center software, deliver customer service on any channel and get access to the latest in CX technology. Bright Pattern’s call center software allows high-tech companies to keep up with the customers that rely on them through features like omnichannel, quality management, and best-of-breed AI.
Utilize Bright Pattern’s advanced contact center features to deliver personalized service across all channels. Bright Pattern integrates with any CRM, both third-party and natively-built systems, to help your agents track the customer journey from the beginning to the end. Give agents easy access to crucial customer information as well as interaction history and context to help personalize the customer experience even on new mobile channels, like SMS, texting, and messaging apps.
Bright Pattern’s cloud-based platform saves contact centers time and money. Bright Pattern has the fastest time to implement out of all contact center vendors, being able to be implemented in half the time of the industry average. Bright Pattern also has the highest ROI in the industry, allowing contact centers to see return-on-investment in half the time of the industry average. Bright Pattern improves ROI through innovative omnichannel features and an advanced integration ecosystem with out-of-the-box CRM integrations. Reduce operational expense and improve efficiency while increasing revenue.
Bright Pattern is committed to supporting the innovative use cases that high-tech companies need. Bright Pattern’s 24/7 support team is able to tailor the contact center platform to match your company’s use cases and needs. Utilize our omnichannel platform to communicate seamlessly on any channel. Bright Pattern is continuously innovating and updating our contact center platform to meet the demands that your contact center and customers have, with recent additions support of more messenger apps than ever before and the development of innovative mobile agent applications to increase contact center flexibility.
Bright Pattern beat all other CCaaSS vendors in the enterprise contact center market for the best ROI and the fastest time to implement by G2 Crowd and customer reviews! Bright Pattern’s low and fixed implementation price, minimal to no professional service fees, and quick onboarding allow our customers to realize ROI in half the time of other CCaaS providers.
Bright Pattern is a leading provider of cloud software. Our cloud contact center solution is true omnichannel, allowing you to seamlessly connect with customers over any channel. Utilize cloud services to implement a virtual contact center for your high-tech company. Bright Pattern has the fastest ROI and the best ease-of-use in the industry.
Yes! Bright Pattern is fully compliant with all major laws and regulations, and is committed to protecting sensitive information. Bright Pattern is fully HIPAA compliant, TCPA compliant, GDPR compliant, SOC compliant, and PCI compliant. Read about our other compliances in our compliance page.
Bright Pattern is a leading provider of call center solutions and is designed with flexibility, self-service, and automation in mind. Bright Pattern’s call center software can power your high-tech call center services by allowing your contact center to connect on any emerging digital channel while ensuring personalized, consistent customer experiences with every interaction.
Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Request a demo and see how we can tailor Bright Pattern’s solution to your industry.