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Why do Innovative companies choose Bright Pattern for their Customer Experience?

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New Innovative Customers Selecting Bright Pattern

Second Largest US Bank Deploys 2,000 Remote Agents in Weeks
Human Resources Giant Deploys Omnichannel Interaction Platform
Nine of the Top Global Car Manufacturers Turbocharge CX with Bright Pattern
Smart Lock Launches with Bright Pattern as Their Contact Center
Bright Pattern Launches COVID-19 Contact Tracing in the UK
Major Airline Selects Bright Pattern Contact Center
World Leading Healthcare Company Deploys Bright Pattern Contact Center
Leading Online Real Estate Marketplace Selects Bright Pattern
South Korea CDC Launches COVID-19 Contact Tracing Program
Multi-State Retail Chain Triages Call Volume Spike With Bright Pattern
UpCom DTS Deploys Contact Center with NewGO
Hurtigruten Moves to a 100% Remote Workforce Model
MarketSource selects Bright Pattern
Leading Search Platform in South Korea Deploys Bright Pattern Contact Center Software
Global BPO Moves to Omnichannel Platform with Bright Pattern
Leading Consumer Electronics Enterprise Deploys Bright Pattern
Global Cybersecurity Firm Based In Dublin Chooses Bright Pattern
Top Peruvian BPO Deploys Bright Pattern Contact Center Software
Asia/Pacific Rollout of Bright Pattern By Leading Global Delivery Service

What Do Contact Center Industry Analysts Say About Bright Pattern?

#1 ROI and Speed of Deployment by G2 Crowd


  • CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.

  • #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.

  • #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.

  • Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8x8

  • Read G2 Crowd Report

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”


  • Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.

  • #1 in Platform Functionality

  • #1 in Interoperability

  • #1 in Hosting Reliability and Scalability

  • Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”

  • Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for...


Read Ovum Report

Read Omdia Report

Multi-Year Finalist for CCW Excellence Awards


  • Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.

  • Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.


Read more

Gartner Software Advice’s FrontRunner Leader Third Consecutive Year


  • CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.

  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.

  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.


Gartner Digital Markets

Frost and Sullivan’s Profile of Bright Pattern


  • Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

  • “True Omnichannelcapabilities without significant license or professional service expenses.”

  • Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

  • “All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”


Read the Report

#1 ROI and Speed of Deployment by G2 Crowd


  • CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.

  • #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.

  • #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.

  • Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8x8

  • Read G2 Crowd Report

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”


  • Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.

  • #1 in Platform Functionality

  • #1 in Interoperability

  • #1 in Hosting Reliability and Scalability

  • Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”

  • Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for...


Read Ovum Report

Read Omdia Report

Multi-Year Finalist for CCW Excellence Awards


  • Disruptive Tech: Bright Pattern’s Omni QM product selected as a finalist for “Disruptive Technology Solution of the Year”.

  • Omnichannel Tech: Bright Pattern selected as a finalist for Omnichannel Solution Provider of the Year.


Read more

Gartner Software Advice’s FrontRunner Leader Third Consecutive Year


  • CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.

  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.

  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.


Gartner Digital Markets

Frost and Sullivan’s Profile of Bright Pattern


  • Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

  • “True Omnichannelcapabilities without significant license or professional service expenses.”

  • Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

  • “All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”


Read the Report

Frost & Sullivan Profiles
Bright Pattern as Top-Performing
Global Cloud Contact Center Provider

READ REPORT

Turn On The Most Simple And Powerful Omnichannel Cloud Contact Center

Leaders in customer experience trust Bright Pattern for their cloud contact center solution. We have helped global brands across all industries, innovative “unicorn” tech startups, and business process outsourcers revolutionize the way they provide customer service. Here are some of the innovative companies who chose Bright Pattern:
and many others!

Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

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Best decision you will ever make. Much better ROI than the other cloud telephony providers.

Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.

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Improve your customer experience faster than ever before.

G2 Comparison Scores in Key Satisfaction Areas for CCaaS

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Ease of Doing Business
Bright Pattern
91%
Genesys PureCloud
83%
NICE inContact
80%
Quality of Support
Bright Pattern
91%
Genesys PureCloud
79%
NICE inContact
75%
Ease of Setup
Bright Pattern
86%
Genesys PureCloud
78%
NICE inContact
84%
Likely to Recommend
Bright Pattern
84%
Genesys PureCloud
76%
NICE inContact
82%

Customer Success with Bright Pattern

33% Reduction in Average Handle Time (AHT)
95% Customer Satisfaction Rate
86% Reduction in Agent Training Time
“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, Co-Founder of trusource labs

Customer Success Metrics

80%
Call deflection rate
Large-Scale BPO for Fortune 500 Companies
86%
Decrease in agent training time
Multilingual Global Enterprise BPO
5x
Contact Center Growth
2K+ agents deployed in weeks - Second Largest US Bank
95%
Customer satisfaction rate
Leading Mobile Network Provider
99.999%
Uptime
Fastest Growing BPO in Central Texas
50%
Decrease in deployment time
Leading CX Support for High-Tech Consumer Devices

Let us know if You’re interested.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.