WHY DO INNOVATIVE COMPANIES CHOOSE BRIGHT PATTERN FOR THEIR CUSTOMER EXPERIENCE?

call center software

TURN ON THE MOST SIMPLE AND POWERFUL OMNICHANNEL CLOUD CONTACT CENTER

Leaders in customer experience trust Bright Pattern for their cloud contact center solution. We have helped global brands across all industries, innovative “unicorn” tech startups, and business process outsourcers revolutionize the way they provide customer service. Here are some of the innovative companies who chose Bright Pattern:

THE SHINING STAR OF CUSTOMER RATINGS!

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“Bright Pattern’s customers rated the company and its products at the maximum level achieved by any other vendor in the categories of product quality, hosting reliability, feature functionality, multichannel innovation, usability, professional services, and deployment time.”

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33% REDUCTION IN AVERAGE HANDLE TIME

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86% REDUCTION IN AGENT TRAINING TIME

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95% CUSTOMER SATISFACTION RATE

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LOOK HOW MADISON REED AND BRIGHT PATTERN ARE SOLVING COMMON ECOMMERCE PAIN POINTS WITH FACEBOOK MESSENGER CHATBOTS

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OUR CUSTOMERS HAVE SEEN GREAT SUCCESS USING BRIGHT PATTERN

80%

CALL DEFLECTION RATE

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86%

DECREASE IN AGENT TRAINING TIME

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5X

CONTACT CENTER GROWTH

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95%

CUSTOMER SATISFACTION RATE

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99.999%

UPTIME

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50%

DECREASE IN DEPLOYMENT TIME

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WHY WAIT?

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service