Bright Pattern Contact Center Chosen by MarketSource, Inc. To Support Call Center Operations

Bright Pattern’s state-of-the-art, cloud-based software includes seamless Salesforce integration.

SOUTH SAN FRANCISCO, Calif., March 25, 2020 /PRNewswire/ — Bright Pattern, a leading provider of omnichannel cloud contact center software, announced today that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. With the help of Bright Pattern’s contact center software, MarketSource is able to hire highly qualified personnel at a faster rate, reducing client overhead costs.

MarketSource selected Bright Pattern for the software’s reliable uptime, customizable reporting, omnichannel contact tracking, progressive user interface, accessible archives, and seamless Salesforce CRM integration. Bright Pattern also allows for enhanced collaboration between teams, increasing productivity as a result.

Bright Pattern Salesforce Integration Key Features:

  • Seamless integration with all Salesforce platforms
  • Native cloud contact center
  • Computer telephony integration
  • Single omnichannel agent desktop
  • Single sign-on
  • Screen pop functionality
  • Predictive, progressive, automatic, and preview dialing

Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified – yet robust – omnichannel platform, offering traditional channels; emerging channels like Facebook Messenger; in-app customer support; enterprise functionality; cloud-first architecture; and the ability to modify without the use of outside services. Bright Pattern was recently recognized by Ovum as a market challenger, by Frost & Sullivan as a top-performing vendor, and by Gartner as a leader in the Call Center FrontRunners Quadrant.

Additional Information

About MarketSource
The proven alternative to traditional sales outsourcing, MarketSource’s proprietary process, empowered people and proven performance enable the delivery of innovative B2B and retail sales solutions for many of the world’s most respected brands, along with a diverse mix of forward-thinking, small- and medium-size businesses.

Market Source Case Study