Automate and Improve the ROI of Your Ivanti Platform
The Ivanti IT Service Management platform is an advanced platform that transforms service management. Used by 78 of the Fortune 100 companies, many enterprise IT departments rely on Ivanti for IT asset management, IT security, endpoint management, and supply chain capabilities. So what if we combine the world’s best ITSM platform with the world’s best omnichannel communications platform?
In an increasingly virtual world and with the rise of the remote workforce, communications are key. Bright Pattern’s AI-powered omnichannel communication interaction platform enables the Ivanti service management platform to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing advanced automation of incidents, problems, changes, requests and more. Our solution will dramatically improve the return on investment of your Ivanti solution by enabling you to communicate on any channel and providing features such as automated password reset, automated incident creation and resolution, status updates, and notifications, voice self-service, and automated routing of all communications. Measure employee performance and customer satisfaction with advanced quality management features to improve every interaction and outcome.