RESOURCES

by Bright Pattern

E-BOOKS

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The Road to Resilience: The Bright Pattern Forecast for CX in 2022

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Innovative Technology for ITSM and ESM

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How to Turbocharge Your IT Service Management

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Contact Center AI Benchmark Trend Report

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10 Tips for Omnichannel Customer Journeys

personalizing customer experience

Personalizing Customer Experience

Trend-Report

The Omnichannel CX Benchmark Survey Trend Report

grow your BPO

Grow Your BPO with Cloud-Based Omnichannel Service

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CASE STUDIES

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ANALYST REPORTS

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Bright Pattern Strengths as Recognized by Frost & Sullivan

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Frost & Sullivan Ranks Bright Pattern as One of the “Most Trusted Emerging Vendors in Europe” in the Latest Radar Report

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Frost & Sullivan Profiles Bright Pattern As Top Vendor

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Gartner Names Bright Pattern a CCaaS FrontRunner for Third Consecutive Year

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Omdia Cloud Contact Center Buyer's Guide

G2 Crowd Comparison for Cloud Contact Center Software

G2 Crowd Comparison for Cloud Contact Center Software

E-books-mockup

Contact Center Buyers Guide, North America, 2019

ovum

Ovum Decision Matrix

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WEBINARS

RETHINKING CUSTOMER CONTACT POST COVID-19: 5 KEYS TO WIN WITH YOUR BUSINESS AND EMPLOYEES

MY PROMISE TO OUR CIO: GIVE ME A YEAR TO TRANSFORM OUR CUSTOMER SERVICE

ACHIEVING EXCELLENCE IN CX WITH AI AND OMNICHANNEL QUALITY MANAGEMENT

achieving excellence with ai and onmichannel management

TIPS FOR REMOTE CUSTOMER SERVICE CONTINUITY IN A PANDEMIC

remote customer service webinar

CUSTOMER EXPERIENCE TRENDS: REVOLUTIONIZE YOUR CUSTOMER EXPERIENCE

Customer-Experience-Trends

TOP TIPS FOR MIDSIZE BUSINESSES TO WIN THE CLOUD CUSTOMER SERVICE GAME

tips for midsize webinar new

CHATBOT MISTAKES AND HOW TO OVERCOME THEM

Chatbot Mistakes

BRIGHT PATTERN CALL CENTER SOFTWARE SPRING 2018 RELEASE WEBINAR

2018 release

INDUSTRY EXPERTS SPEAK ON IMPROVING CUSTOMER EXPERIENCE WITH OMNICHANNEL

Improving Customer Experience
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WHITE PAPERS

Excellence with AI and Omnichannel
Woman working remotely for a call center with headset
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PRICING

OMNICHANNEL

INTEGRATIONS

FEATURES

CLOUD-BASED

AWARDS

SEE IT IN ACTION

We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s call center solution help you change the pattern of customer service