What is a Virtual Call Center for Remote Agents?
Virtual call centers are cloud-based contact centers that give enterprises the ability to decentralize their contact center operations. Virtual call centers save organizations facilities costs, operating costs, data center expenses, and more. Virtual call centers also allow an organization to access talent from anywhere in the world with just an internet connection. Virtual contact center solutions enable an organization to choose highly skilled call center agents from across the globe or lower cost geographies as appropriate. This allows call centers to have a geographically dispersed workforce rather than having them all located in a single site. Virtual call center agents can work remotely from home or at various centers around the world.