CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

You can't improve what you can't measure. During our recent webinar with Alpa Shah, Global VP from Frost & Sullivan, Alpa noted that improving the…

In the current global market, companies are more global than ever. Many of the world’s largest companies service millions of people everyday across hundreds of…

AI for the customer experience can extend past just helping customers. Artificial intelligence in its current form is very dynamic and powerful.

Featured Guest: Casey O’Brien, VP of Sales for Cloud Contact Center Solutions at Conduit Global

Businesses are constantly changing to meet the needs of their customers. Customer support teams fluctuate in size to meet changing needs and demands of customers…

Companies are clamoring to have the latest AI technology implemented as part of their CX strategy. AI is a hot topic in today’s tech world,…

Adoption of AI in the contact center is spiking as businesses look for ways to address unprecedented call volumes with limited, dispersed staffing. Companies are…

When customers are looking for answers, they often attempt to try to find the answers themselves before turning to others.

Implementing an effective remote workforce that is just as productive as traditional, on-premise teams can be tricky. A remote workforce presents unique challenges and hurdles…

WANT TO READ MORE?

Our old blog lives on blog.brightpattern.com