Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

At this point in our society, nearly every business uses cloud-based software on some level. You’ve undoubtedly experienced its many benefits: automatic updates, zero downtime,...

Dec 06, 2022
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Today’s customers expect a quality care experience with no exceptions. Slow response times, unhelpful agents, and other shortcomings will drive clients to competitors prepared to...

Dec 04, 2022
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Abandoned calls are when calls are dropped while in a call center queue. Abandoned calls are signs of missed opportunities and bad customer service, as...

Oct 28, 2022
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Voice calls make the bulk of many call center interactions for some businesses, and making the voice call personalized and efficient is important. With CRMs,...

Oct 21, 2022
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Outbound contact centers and businesses that handle outbound interactions need to connect with as many potential customers and clients as possible, but also need to...

Oct 19, 2022
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