CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

Within a company, the IT team plays a crucial role in helping people carry out their work and achieve their objectives within an organization. Through…

It’s been said that in business, great care and patience should be given when selecting new hires. Look beyond the candidate’s resume and assess their…

Customer service is on-the-go now more than ever. Especially due to the pandemic, more and more customers are relying on their web browsers, smartphones, and…

There have been so many buzzwords that describe the economy during the pandemic. Words like uncertain, uncharted, chaotic, and “the new normal,” are floating around,…

In the contact center, allowing agents to collaborate on issues and tackle problems together is crucial for better customer service and knowledge sharing within the…

2021 Trends - Elevate CX with AI

The influx of calls to contact centers during the pandemic was/is staggering. To put some perspective on the impact to people’s lives, here’s part of…

During the pandemic of 2020, mobile phone use was up, way up. According to one recent survey, 39% of participants stated that they were relying…

We said it before and we’ll say it again—on-premise contact center systems are no longer the best approach in the post-pandemic contact center. Ironically enough,…

2020 was one of the most eventful years in a long time. World events, the COVID-19 pandemic, and other factors have changed many lives around…

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