CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

When we published our outlook for 2021, we optimistically called it “The ABCs of Post Pandemic Contact Center”. After 2020, and with vaccines being introduced,...

Jan 20, 2022
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The idea of “omnichannel” is not a new one — businesses have been striving to provide a seamless experience for customers that transcends the barriers...

Jan 19, 2022
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One of the main reasons for providing great customer service and a great customer experience is to increase the number of sales your business closes....

Dec 15, 2021
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Quality assurance is one of the most important functions a call center needs to do to ensure high quality customer experiences on every customer interaction....

Dec 08, 2021
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The call center is the face of the business for many businesses, companies, and organizations. For this reason, businesses must ensure that their call center,...

Nov 17, 2021
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