CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

call center analytics software

In the contact center industry, big data and the use of it can make a big impact on the customer experience your contact center delivers.…

call center calculator

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has…

call center efficiency

Call center efficiency is important in the contact center industry. Better call center efficiency means better ROI, more satisfied customers, and empowered call center agents.…

ROI-blog-small

If you talk to CX experts, Call Center IT Directors, and CXO’s about why they moved their contact center to the cloud, they will most…

call-center-agent-mini

In the contact center industry, especially in the field of outbound call centers, efficiency is the main focus. Discussions within the field of outbound call…

small business call center software

Call center software used to be only accessible to large corporations with the resources and money to house an on-premise solution. Today, however, call center…

life of call center agent

In the contact center industry, the customer is king. Discussions within the contact center industry always center on the customer and how to best serve…

ccw-euro-2019

Customer Contact Week (CCW) events are the world’s largest events in the customer experience/contact center space. This year, we went to the annual CCW event…

phones-blog-small

Automatic dialers, or auto dialers, are powerful tools that can streamline your outbound calls and make the process much more efficient. They can also, however,…

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