CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

Last week I wrote a blog on the benefits of a remote workforce. Given the current COVID-19 pandemic, having the ability to quickly deploy a…

For the first time, mobile phones account for the majority (53%) of all web traffic and a whopping 32% of e-commerce revenue. Additionally, when it…

In addition to actively measuring VoC via surveys, as mentioned in last week's blog, companies can also passively measure satisfaction via AI and sentiment. Companies…

CX experts from VIPdesk and Bright Pattern talk on their top tips for maintaining business continuity and deploying a remote workforce during a pandemic. The…

MarketSource, an Allegis Group company, is the proven alternative to traditional sales outsourcing. The company believes that better sales begin with better relationships. For over…

Whether it’s called remote work, telecommuting, or working from home, the American workforce is craving more flexibility in how they get the job done. According…

Key number 6 involves understanding a customer’s CSAT or NPS for key interactions. This could involve each and every interaction or just select interactions that…

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