Call Center Software Blog
Your go-to for the latest customer experience news and weekly call center tips.

16 Features your Healthcare Call Center Software is Missing
As the healthcare industry moves past the pandemic, the effects of its rapid shift to digitization linger—and are likely to stay forever. Clients expect healthcare

7 Reasons to Switch to a Cloud-Based Call Center
At this point in our society, nearly every business uses cloud-based software on some level. You’ve undoubtedly experienced its many benefits: automatic updates, zero downtime,

What is an Omnichannel Contact Center
Today’s customers expect a quality care experience with no exceptions. Slow response times, unhelpful agents, and other shortcomings will drive clients to competitors prepared to

Calculating Your ROI with your Outbound Call Center Software
You’ve read about the features and benefits of your outbound call center software, and it all sounds great. You’re ready to buy, but there’s one

Join Bright Pattern for Service Management World Lunch and Learn
Join the Bright Pattern team in Orlando, Florida for our Lunch and Learn, hosted at Service Management World 2022. Service Management World 2022 is hosted

Bright Pattern to Deliver Lunch and Learn at Service Management World!
The Bright Pattern team is heading to Orlando, Florida, United States for Service Management World 2022! Service Management World 2022 is hosted by HDI from

Tips to Reduce Call Center Abandonment
Abandoned calls are when calls are dropped while in a call center queue. Abandoned calls are signs of missed opportunities and bad customer service, as

How CRMs Can Assist Your Voice Calls
Voice calls make the bulk of many call center interactions for some businesses, and making the voice call personalized and efficient is important. With CRMs,

How CRMs Can Help Your Outbound CX
Outbound contact centers and businesses that handle outbound interactions need to connect with as many potential customers and clients as possible, but also need to
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