CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

call center software bright pattern

Bright Pattern Omnichannel Quality Management solution monitors 100% of interactions on every channel with real-time AI monitoring

Why omnichannel? The answer is simple. You want to make it as convenient as possible for your customers to connect with you. When they need…

Research from IQPC, Gartner, Dimension Data, and others shows that customers want effortless omnichannel journeys across channels, yet less than 15% of companies today offer…

This year, we welcome a new decade! In the previous decade, many trends in the CX space emerged, like the move toward implementing AI and…

The most admired companies remove practices that might curb the extension of care, or limit employees to act in good conscience. They work to remove…

2019 was a big year for the customer experience (CX) space. Many companies took strides to move toward a more automated contact center with AI…

In the modern day, the goal of customer service has transformed from cutting costs to providing a differentiated customer experience. Due to this shift, the…

call center analytics software

In the contact center industry, big data and the use of it can make a big impact on the customer experience your contact center delivers.…

call center calculator

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data has…

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