CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

In the new digital age, customers are connecting on more channels than ever now. Customers are communicating with each other on channels like messenger apps,…

Collecting user feedback and customer satisfaction data is important for any IT organization that is looking to improve the end user experience.

Improving the customer experience is important for any business or company that wants to achieve success in today’s digital age.

Automation is a great tool that can help make your IT service management organization more efficient and improve the experience for both your IT analysts…

Improving the customer experience is a major goal for businesses, especially in the 2020s.

Artificial intelligence, or AI, has been a hot field in technology for the past couple of years and there is great value in implementing artificial…

Many businesses rely heavily on inbound contact centers for their customer service delivery, with call center agents in these roles needing to take upwards of…

The world is becoming increasingly mobile. Especially with the COVID-19 pandemic and resulting government-mandated lockdowns, mobile usage is through the roof in 2020 and 2021.…

In the IT Service Management (ITSM) field, end users often feel empowered when given self-service options. Self-service can also automate repetitive tasks like password resets…

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