CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

In the finale of our IT service management blog series, we discuss the kinds of technology that can complement your service management and boost ITSM…

It’s halloween this week and things are getting spooky! Frightening costumes, creepy stories, and wild trick-o-treaters are all coming back for one day of the…

Bright Pattern’s joint webinar with HDI on “Augmenting a New Era of IT Service Management” was a success! The webinar featured the insight of industry…

Bright Pattern, the most innovative cloud contact center provider, is headed to Customer Contact Week Europe, the European flagship of the largest global customer contact…

Getting a strong return-on-investment for technology is crucial for CIOs and service management organizations. But did you know you can see immediate ROI as soon…

IT service management is a constantly evolving field. Technology is innovating, and service management must adapt to new technologies. The needs and expectations of end…

With innovation comes the need for a strong return-on-investment and a focused plan to reduce risk. One top priority for CIOs is assurance that investment…

Gartner Digital Markets, one of the leading technology research and advisory organizations, recognizes Bright Pattern as a FrontRunner in the CCaaS, Predictive Dialer, and Auto…

An extension to the challenge of adapting existing hardware to support emerging digital channels is the need to implement some form of quality assurance on…

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