CALL CENTER SOFTWARE BLOG

Your go-to for the latest customer experience news and weekly call center tips.

Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready contact centers that better support today’s customer expectations.

To consumers accustomed to paying $50 to $100 on cell phone plans, Republic Wireless’s starting price point of $20 for a plan with data is…

We want help, and we want it now. Today’s customers are living in a fast-paced world, and speed during customer service is a major part…

The National Federation of the Blind notes that there are more than 7 million visually-impaired adults in the United States. Screen reading and internet proficiency…

As a well established and award-winning technical support company, 80024Support had the goal of aligning their infrastructure and technology investments with its company’s vision to…

As more consumers use emerging mobile, digital channels to talk to friends and family, they expect to find top brands on all of their favorite…

Want to implement personalized omnichannel into your contact center? Would you like it to be effortless and seamless for your customers? How about easy for…

Customers want to connect with companies through their website before any other channel. A survey reports that 83% of customers go to a company’s website…

PCI compliance is a must for contact centers that accept payment cards, because having PCI compliance not only secures your customer’s sensitive data but also…

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