The Bright Pattern team is heading to Orlando, Florida, United States for Service Management World 2022! Service Management World 2022 is hosted by HDI from November 12th until November 16th, and it is a conference that explores the strategic and tactical elements of service management strategy. Held at the Omni Resort at ChampionsGate in Orlando, Service Management World is a meeting place for hundreds of service management leaders from around the world to share their ideas, insights, and explore the latest in service management strategy and technology.
Bright Pattern is excited to announce their attendance at Service Management World 2022 and their hosting of a Lunch and Learn with IT industry expert, Kevin Smith. With an AI-powered contact center platform that integrates seamlessly with any other third-party platform, Bright Pattern is one of the best tools for service delivery, and automation for ITSM and ESM providers. Bright Pattern’s platform integrates with established servie management platforms like Ivanti, ServiceNow, BMC, and Matrix42, and can be adapted to any IT specific use case, while improving ROI of the help desk.
At the Lunch and Learn with Kevin Smith, participants can learn how they can turbocharge their service management with AI-powered omnichannel communication and interactions, and how help desks can implement these features to improve the customer and employee experience. The Lunch and Learn will be held on Tuesday, November 15 from 12:45PM to 1:30PM in the Partin Room.
Bright Pattern’s platform is fully omnichannel, allowing help desks and service management organizations connect on any channel with users, like voice, email, text messaging, SMS, web chat, video chat, messenger apps, and more. Bright Pattern also integrates with service management platforms and AI, assisting help desks in automating routine tasks and keeping track of service management delivery.
Bright Pattern will be located at Booth #700. The Bright Pattern team is excited to meet you and talk to you about how Bright Pattern can help make ITSM and ESM better, as well as how your help desk can see immediate ROI.
