16 Features your Healthcare Call Center Software is Missing

As the healthcare industry moves past the pandemic, the effects of its rapid shift to digitization linger—and are likely to stay forever. Clients expect healthcare providers to provide seamless digital experiences. Clinics, hospitals, and other caregivers failing to meet new service standards will find themselves losing customers to their competitors in short order.    The […]

What is an Omnichannel Contact Center

Today’s customers expect a quality care experience with no exceptions. Slow response times, unhelpful agents, and other shortcomings will drive clients to competitors prepared to serve them better. But there’s a new form of customer care that’s elevating brands of all sizes to service excellence. It lets companies solve tickets three times faster, with their […]

Join Bright Pattern for Service Management World Lunch and Learn

Join the Bright Pattern team in Orlando, Florida for our Lunch and Learn, hosted at Service Management World 2022. Service Management World 2022 is hosted by HDI from November 12th until November 16th, and is a conference that allows some of the brightest and most experienced in the service management industry to gather and share […]

Bright Pattern to Deliver Lunch and Learn at Service Management World!

The Bright Pattern team is heading to Orlando, Florida, United States for Service Management World 2022! Service Management World 2022 is hosted by HDI from November 12th until November 16th, and it is a conference that explores the strategic and tactical elements of service management strategy. Held at the Omni Resort at ChampionsGate in Orlando, […]

How CRMs Can Assist Your Voice Calls

Cloud-based Call Center leverages greater security

Voice calls make the bulk of many call center interactions for some businesses, and making the voice call personalized and efficient is important. With CRMs, voice calls can become personalized and will allow call centers to follow the customer journey beyond voice calls. CRMs can also help with quality assurance during voice calls. Here’s how […]

How to Get the Most Out of Your Outsourced BPO Provider

Many companies rely on business process outsourcing, or BPO, providers to help supplement their customer service operations. BPOs can provide great value to the customer experience that your business delivers by helping your business reach out to customers with advanced call center technology. Utilizing a BPO can help your business reduce costs, solve scalability and […]

Ways to Increase Sales with Your Call Center Software

One of the main reasons for providing great customer service and a great customer experience is to increase the number of sales your business closes. Utilizing effective, advanced call center software is one of the best ways to increase customer satisfaction, which in-turn will increase the amount of sales your business closes. Here are ways […]

How to Handle the Holiday Rush and Seasonal Demand in the Call Center

The holiday season is a time full of joy, laughter, and valuable time with loved ones, family, and friends. For the call center industry, however, it is a chaotic time of heightened call volumes and jammed workflows. During the holiday season, many people are rushing to buy gifts and travel to places, meaning that they […]