CX experts from VIPdesk and Bright Pattern talk on their top tips for maintaining business continuity and deploying a remote workforce during a pandemic. The webinar features CEO and Founder of VIPdesk, Sally Hurley and SVP of Marketing at Bright Pattern, Ted Hunting. The webinar will teach you how to protect your agents, select a platform for deploying a remote workforce, and handle either a dip or spike in call volume.

Forrester is predicting an increase from 9 to 11 average channels supported in a contact center, driven largely by new channels like bots and messengers (e.g., Facebook Messenger, LINE, Telegram, etc.). Yet Gartner’s Gene Alvarez is predicting that many will fail. Fifty-three percent of the 3,000 respondents to a survey conducted in late 2017 […]Continue reading