Bright Pattern‘s contact center software integrates with Zoho Desk and Zoho CRM to provide a great customer experience. Combine Bright Pattern’ contact center solution with the power of the Zoho CRM and customer service software to allow your contact center agents to get Zoho CRM data at their fingertips so they can have contextual conversations with the customer. Provide a better customer experience and improve customer service metrics with Bright Pattern’s Zoho CRM integration.
The Bright Pattern solution provides the flexibility to switch between communication channels—from voice calls and messaging apps like Facebook Messenger to SMS/MMS, video, and more—while retaining context (by delivering relevant data from Dynamics 365) for a personalized customer experience.
Bright Pattern also integrates with powerful artificial intelligence (AI) and bot solutions to give agents and customers enhanced automation to speed time to resolution and improve the customer experience. Bright Pattern works with AI-powered bots of third-party vendors, including Microsoft.
As the only cloud customer experience platform that runs on the Microsoft Azure cloud, Bright Pattern shares Microsoft’s strategic vision for a mobile world of customer engagement with the strongest mobile capabilities, including in-app messaging (e.g., chat, video chat, document sharing, etc.), messenger channel support, and SMS/text messaging.
Bright Pattern’s omnichannel call center software allows sales reps and call center agents to provide great customer service over any channel. Combine Zoho Desk products with Bright Pattern’s call center software to improve the customer service experience, perform call tracking and track customer journeys, and deliver excellent customer service.
Bright Pattern’s omnichannel capabilities within the contact center solution allows agents to connect with customers on a variety of different channels. Your call center can interact with customers through channels like voice, SMS, text, messenger apps, email, video, mobile app, and more. All of these interactions can be stored in Zoho CRM. This means that your agents, support teams, sales teams, and sales reps can have a high amount of conversation intelligence during live calls or live chat with customers. This, in turn, will lead to great customer service customer service experiences and higher customer success.
Bright Pattern’s contact center integration with Zoho Desk also allows call centers to customize workflows and lead customers through different CRM channels. By customizing workflows and utilizing workflow automation, your customers can be led to the right agent on the channels that they want to connect on, leading to excellent customer service.
Call center agents, sales reps, and service teams utilizing Bright Pattern’s contact center solution with the Zoho CRM integration will have a more seamless experience with the types of customer service tools that Bright Pattern’s contact center software provides. By integrating a CRM’s core functionality with call productivity tools within the Bright Pattern platform, your agents can provide excellent customer service on any channel and improve various call center metrics, like average handle times and faster case resolution. Agents can direct customers to the right knowledge articles and get a full view of prior customer conversations. They can also record customer data within Zoho CRM and add information to Zoho Desk within Bright Pattern’s cloud-native solution. Allow agents to provide an exceptional level of customer satisfaction and improve agent productivity with Bright Pattern’s integration with Zoho CRM.
Bright Pattern can integrate with Zoho Desk to create a Zoho CRM call center that offers powerful omnichannel routing to all channels, rather than a multichannel approach that lacks context and personalization.
Many call center solutions still rely on bolted-on channels and technologies, meaning that many companies still have multichannel “siloed environments,” or separate touch points, resulting in friction for the customer journey.
Bright Pattern’s advanced omnichannel call center solution allows companies to deliver a rich and personal solution for contact centers that can be easily implemented. With all communication channels for agents and customers included natively, there are no disparate systems to worry about, and attention can be focused solely on the customer and productive agents.
Furthermore, Bright Pattern omnichannel routing technology allows you to create communication workflows based on the information contained in the Zoho CRM. You can route inbound calls and contacts based on almost any information contained in Zoho, including the value of the customer, the customer’s phone number, whether they used the mobile app, the last agent that serviced the client, skill levels, and more.
Bright Pattern’s contact center solution and customer support software can be tailored for any industry. Whether you need customer service solutions, help desk solutions, or sales and outbound dialing solutions, Bright Pattern’s platform can be tailored to the use case that your industry needs. Bright Pattern’s service cloud platform as well as CTI solution allows you to bring the telco provider of your choice, giving your contact center large amounts of flexibility.
Bright Pattern’s drag-and-drop journey-building application, Scenario Builder, provides all the tools needed to create the customer journey that best fits your business strategy.
Business rules are easy to create, modify, and maintain. Incoming calls from priority customers can be offered a top-tier chat as soon as they log in for immediate assistance, or they can be routed to an agent who is familiar with their needs. Using best research business practices, customers can be routed for either email, text messaging, live chats, or phone calls based on previous user history or preferred contact method.
Use the Bright Pattern integration to create a Zoho Desk call center to develop a business and communication strategy that best fits your organization. Access Zoho Desk information to make outbound calls, send SMS notifications, or deliver premium customer service to your most-valued customers. You decide the strategy and channel and Bright Pattern will ensure that your customers receive a personal and successful interaction experience.
By having a Zoho call center, your contact center supervisors and call center management can get a complete view of the customer journey and improve contact center KPIs. Ensure that your contact center and customer service management software is providing excellent customer service on any channel, whether it is through the phone system, email, text messaging, outgoing calls, mobile app, web chat, and more. Bright Pattern’s contact center solution provides omnichannel quality management, meaning Bright Pattern’s platform provides supervisors real-time insight into what is going on in your contact center.
By having a Zoho CRM integration, your supervisors can get access to important information, like interaction histories, call logs, voice transcription, and more. With CRM data, like the help of voice transcription, sentiment analysis, and more, your supervisors can better train agents and motivate them with the correct information, leading to faster case resolution. Bright Pattern’s Omni QM technology can help improve the performance of any team, whether you want to improve the performance of your sales team, marketing team, service agents, or sales reps.