AWARDS AND RECOGNITION

Industry Luminaries Say Bright Pattern is Building Better Customer Experiences

WHAT DO CONTACT CENTER INDUSTRY ANALYSTS SAY ABOUT BRIGHT PATTERN?

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any other vendor”

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

G2 Crowd

Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software
Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

Gartner Software Advice FrontRunners Quadrant

Bright Pattern named a leader in 2019 and 2018 reports
Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant
Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

The Frost and Sullivan’s Profile of Bright Pattern

True omnichannel capabilities without significant license or professional services expense
Low license costs and professional service fees due to the simplicity of the platform
Set up times are a fraction of the time and cost of many other vendors
All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

WHAT OVUM SAYS ABOUT BRIGHT PATTERN?

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2019 FRONTRUNNERS QUADRANT FOR CALL CENTER SOFTWARE

Software Advice, a Gartner company, named Bright Pattern a call center leader in the 2019 FrontRunners Quadrant report. Designed to help businesses evaluate which software products are best for them, the FrontRunners Quadrant features only the products with the highest scores. Of the more than 100 products evaluated, Bright Pattern Contact Center scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral.

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WHY OVUM BELIEVES BRIGHT PATTERN IS
``THE CHALLENGER TO WATCH``

#1 FOR MULTICHANNEL INNOVATION

#1 FOR DEPLOYMENT TIME

#1 FOR PROFESSIONAL SERVICES

#1 FOR HOSTING RELIABILITY

#2 FOR PRODUCT QUALITY

AHEAD OF FIVE9 AND INCONTACT

BETTER FEATURES AND USABILITY THAN GENESYS

BEAT ALL LEGACY PROVIDERS IN PRICE

IT’S NOT ONLY THE INDUSTRY ANALYSTS, OUR CUSTOMERS LOVE US TOO!

Here Are Some of Our Prestigious Customers, Who Rely on Our Software to Provide the Best Customer Service to Tens of Thousands of Customers Everyday!

Roger Meador, Co-Founder of TruSource Labs

“Bright Pattern is a true omnichannel contact center… I keep up my due diligence but I haven’t found anyone doing it better.”

Rob Duncan, CEO of Omni Interactions

“Bright Pattern was the only one to provide everything we need to support our Fortune 1000 Clients and our at-home agents in a scalable, reliable, and super easy-to-use package”

Gavin Blair, Head of Customer Experience at Canary

“My job is to go where the customer conversation is happening… Bright pattern is so dedicated to bridging the gap between customer and customer service centers, I believe their service will continue to provide channels that are cutting edge.”

Tripp Kerr, VP of Operations at 80024Support

“Bright Pattern Makes us more agile and nimble. It’s made a night and day difference in what we can now offer our clients.”

PRICING

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INTEGRATIONS

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AWARDS AND RECOGNITION