Awards and Recognition

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New Innovative Customers Selecting Bright Pattern

Second Largest US Bank Deploys 2,000 Remote Agents in Weeks
Smart Lock Launches with Bright Pattern as Their Contact Center
Leading Online Real Estate Marketplace Selects Bright Pattern
South Korea CDC Launches COVID-19 Contract Tracing Program
Leading Search Platform in South Korea Deploys Bright Pattern Contact Center Software
Hurtigruten Moves to a 100% Remote Workforce Model
Major Airline Selects Bright Pattern Contact Center
MarketSource selects Bright Pattern
Leading Consumer Electronics Enterprise Deploys Bright Pattern
Global Cybersecurity Firm Based In Dublin Chooses Bright Pattern
Asia/Pacific Rollout of Bright Pattern By Leading Global Delivery Service
LATAM Call Center’s For Global Telecom Using Bright Pattern

What Do Contact Center Industry Analysts Say About Bright Pattern?

G2 Crowd


  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist


  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

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Gartner Software Advice FrontRunners Quadrant


  • Bright Pattern named as a leader for three consecutive years

  • Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors

  • Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money

  • View Software Advice

The Frost and Sullivan’s Profile of Bright Pattern


  • True omnichannel capabilities without significant license or professional services expense

  • Low license costs and professional service fees due to the simplicity of the platform

  • Set up times are a fraction of the time and cost of many other vendors

  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

  • Read Frost & Sullivan Report

G2 Crowd


  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist


  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

  • Read More

Gartner Software Advice FrontRunners Quadrant


  • Bright Pattern named a leader in 2019 and 2018 reports

  • Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant

  • Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

  • Read Front Runners Report

The Frost and Sullivan’s Profile of Bright Pattern


  • True omnichannel capabilities without significant license or professional services expense

  • Low license costs and professional service fees due to the simplicity of the platform

  • Set up times are a fraction of the time and cost of many other vendors

  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

  • Read Frost & Sullivan Report

Easier for your Customers

Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.

Easier for Your Agents

Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.

Easier for Your Business

Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.

Frost & Sullivan Profiles Bright Pattern as Top-Performing Global Cloud Contact Center Provider

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Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

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Best decision you will ever make. Much better ROI than the other cloud telephony providers.

Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.

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Improve your customer experience faster than ever before.

G2 Comparison Scores in Key Satisfaction Areas for CCaaS

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Ease of Doing Business
Bright Pattern
91%
Genesys PureCloud
83%
NICE inContact
80%
Quality of Support
Bright Pattern
91%
Genesys PureCloud
79%
NICE inContact
75%
Ease of Setup
Bright Pattern
86%
Genesys PureCloud
78%
NICE inContact
84%
Likely to Recommend
Bright Pattern
84%
Genesys PureCloud
76%
NICE inContact
82%

Customer Success with Bright Pattern

33% Reduction in Average Handle Time (AHT)
95% Customer Satisfaction Rate
86% Reduction in Agent Training Time
“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, Co-Founder of trusource labs

Customer Success Metrics

80%
Call deflection rate
Large-Scale BPO for Fortune 500 Companies
86%
Decrease in agent training time
Multilingual Global Enterprise BPO
5x
Contact Center Growth
2K+ agents deployed in weeks - Second Largest US Bank
95%
Customer satisfaction rate
Leading Mobile Network Provider
99.999%
Uptime
Fastest Growing BPO in Central Texas
50%
Decrease in deployment time
Leading CX Support for High-Tech Consumer Devices

Let us know if You’re interested.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.