Awards and Recognition

What do Contact Center Analysts Say About Bright Pattern?

G2-LOGO

#1 ROI and Speed of Deployment by G2 Crowd

  • CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.

  • #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.

  • #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.

  • Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Read G2 Crowd Report

Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”


  • Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.

  • #1 in Platform Functionality

  • #1 in Interoperability

  • #1 in Hosting Reliability and Scalability

  • Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”

  • Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…

Read Ovum Report

Read Omdia Report

Gartner Software Advice’s FrontRunner Leader Third Consecutive Year


  • CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.

  • Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.

  • Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.


Gartner Digital Markets

Frost and Sullivan’s Profile of Bright Pattern


  • Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”

  • “True Omnichannel capabilities without significant license or professional service expenses.”

  • Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”

  • “All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”


Read the Report

#1 ROI and Speed of Deployment by G2 Crowd


  • CCaaS Leader: G2 Crowd recognizes Bright Pattern as one of the top providers of contact center software.

  • #1 ROI: Bright Pattern helped customers earn back their investment in less than half the industry average ROI.

  • #1 Speed of Deployment: Bright Pattern’s platform has the fast implementation time of 1.6 months.

  • Beats Leading CCaaS Providers: Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Read G2 Crowd Report

Easier for your Customers

Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.

Easier for your Agents

Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.

Easier for Your Business

Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.

Gartner Names Bright Pattern a CCaaS FrontRunner for Third Consecutive Year

Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

Best decision you will ever make. Much better ROI than the other cloud telephony providers.

Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.

Improve your customer experience faster than ever before.

G2 Comparison Scores in Key Satisfaction Areas for CCaaS

Ease of Doing Business

Bright Pattern
91%
Genesys PureCloud
82%
NICE InContact
82%

Quality of Support

Bright Pattern
91%
Genesys PureCloud
79%
NICE InContact
82%

Ease of Setup

Bright Pattern
86%
Genesys PureCloud
78%
NICE InContact
82%

Likely to Recommend

Bright Pattern
84%
Genesys PureCloud
76%
NICE InContact
82%

Customer Success with Bright Pattern

the-connection-logo

33% Reduction in Average Handle Time

95% Customer Satisfaction
Rate

Transcosmos-logo

86% Reduction in Agent Training Time

“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, SVP of Information Technology at Everise

Customer Success Metrics

80%

Call Deflection Rate

Large-Scale BPO for Fortune 500 Companies

95%

Customer satisfaction rate

Leading Mobile Network Provider

86%

Decrease in agent training time

Multilingual Global Enterprise BPO

99.999%

Uptime

Fastest Growing BPO in Central Texas

5x

Contact Center Growth

2K+ agents deployed in weeks – Second Largest US Bank
50%

Contact Center Growth

Leading CX Support for High-Tech Consumer Devices

Let us know if you’re interested.

Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.