Software Advice, a Gartner company, named Bright Pattern a call center leader in the 2018 FrontRunners Quadrant report. Designed to help businesses evaluate which software products are best for them, the FrontRunners Quadrant features only the products with the highest scores. Of the more than 100 products evaluated, Bright Pattern Contact Center scored No. 2 for both “Usability” and “Customer-Recommended,” outshining top competitors like Five9 and inContact.
“Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security. The Bright Pattern Cloud Contact Center was at least at, if not slightly above, the average of all products, in the areas of interoperability, solution breadth and depth, and overall capabilities.”—Ovum