AWARDS AND RECOGNITION

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any other vendor” 

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist 

• Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week
• Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

G2 Crowd

• Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software
• Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8
• Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

Gartner Software Advice FrontRunners Quadrant 

• Bright Pattern named a leader in 2019 and 2018 reports
• Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant
• Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

The Frost and Sullivan’s Profile of Bright Pattern

• True omnichannel capabilities without significant license or professional services expense
• Low license costs and professional service fees due to the simplicity of the platform 
• Set up times are a fraction of the time and cost of many other vendors 
• All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management