Awards and Recognition

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New Innovative Customers Selecting Bright Pattern

Second Largest US Bank Deploys 2,000 Remote Agents in Weeks

Smart Lock Launches with Bright Pattern as Their Contact Center

Leading Online Real Estate Marketplace Selects Bright Pattern

South Korea CDC Launches COVID-19 Contract Tracing Program

Leading Search Platform in South Korea Deploys Bright Pattern Contact Center Software

Hurtigruten Moves to a 100% Remote Workforce Model

Major Airline Selects Bright Pattern Contact Center

MarketSource selects Bright Pattern

Leading Consumer Electronics Enterprise Deploys Bright Pattern

Global Cybersecurity Firm Based In Dublin Chooses Bright Pattern

Asia/Pacific Rollout of Bright Pattern By Leading Global Delivery Service

LATAM Call Center’s For Global Telecom Using Bright Pattern

What Do Contact Center Industry Analysts Say About Bright Pattern?

G2 Crowd

Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

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Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

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CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

Gartner Software Advice FrontRunners Quadrant

Bright Pattern named as a leader for three consecutive years

Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors

Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money

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The Frost and Sullivan’s Profile of Bright Pattern

True omnichannel capabilities without significant license or professional services expense

Low license costs and professional service fees due to the simplicity of the platform

Set up times are a fraction of the time and cost of many other vendors

All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

Read Frost & Sullivan Report

G2 Crowd

Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist

Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

Gartner Software Advice FrontRunners Quadrant

Bright Pattern named a leader in 2019 and 2018 reports

Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant

Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

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The Frost and Sullivan’s Profile of Bright Pattern

True omnichannel capabilities without significant license or professional services expense

Low license costs and professional service fees due to the simplicity of the platform

Set up times are a fraction of the time and cost of many other vendors

All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

Read Frost & Sullivan Report

Easier for your Customers

Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.

Easier for Your Agents

Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.

Easier for Your Business

Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.

Frost & Sullivan Profiles Bright Pattern as Top-Performing Global Cloud Contact Center Provider

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Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

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