Awards and Recognition
New Innovative Customers Selecting Bright Pattern
What do Contact Center Analysts Say About Bright Pattern?
Ovum, now Omdia, Recognized Bright Pattern as the “Company to Watch”
- Market Challenger: Omdia recognizes Bright Pattern as a market challenger in their latest Cloud Contact Center Buyer’s Guide.
- #1 in Platform Functionality
- #1 in Interoperability
- #1 in Hosting Reliability and Scalability
- Ken Landoline Quote: “Omdia believed [Bright Pattern] was a competitor worth watching back in 2017. Now Omdia is even more certain of Bright Pattern’s strong credentials and future potential…”
- Previous Recognition: In the previous buyer’s guide Bright Pattern ranked #1 for…
Read Omdia Report
Gartner Software Advice’s FrontRunner Leader Third Consecutive Year
- CCaaS Leader: Gartner Software Advice named Bright Pattern as a leader in 2018, 2019, and 2020.
- Beats Leading CCaaS Providers: Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk, and more.
- Outstanding Reviews: Leads the call center category with a rating of 4.74 out of 5, with perfect ratings for customer support and value.
Gartner Digital Markets
Frost and Sullivan’s Profile of Bright Pattern
- Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
- “True Omnichannel capabilities without significant license or professional service expenses.”
- Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”
- “All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”
Read the Report
Frost and Sullivan’s Profile of Bright Pattern
- Nancy Jamison Quote: “Companies looking at emerging channels, omnichannel, and AI would do well to look at Bright Pattern”
- “True Omnichannel capabilities without significant license or professional service expenses.”
- Simple platform with fast set-up times (half the industry average) and a fraction of the cost compared to many other vendors.”
- “All channels are native to the platform, enabling true omnichannel conversations and omnichannel quality management.”
Read the Report
Easier for your Customers
Your customers can have an effortless, personal conversation across traditional channels like voice, email, chat, and SMS, as well as new emerging channels like bots, video chat, and social messengers. It’s simple and easy for your customers. Everyone talks about omnichannel but Bright Pattern delivers it to your customers easily and simply. It’s brighter customer service.
Easier for your Agents
Whether you run a traditional customer service operation or are involved in sales and marketing, Bright Pattern’s omnichannel Agent Desktop lets your agents see each step in a given customer’s journey and respond immediately across all channels. Agents can see every interaction: live chat, bots, email, voice, SMS, email, and more. Experience the interface that helps your agents offer simple, easy customer service or sales.
Easier for Your Business
Bright Pattern will simplify how you turn on and deliver fast, easy service, whether you have a mid-sized business, a large enterprise with 10,000 users, or a BPO with service offerings for clients. Turn on faster, easier customer service in days without an army of IT staff. Launch quickly with a fast implementation and on-the-fly upgrades. Easily integrate with CRMs and other systems. And when you want to make changes to your business rules, your users can do it fast without having to bring in professional services.
Gartner Names Bright Pattern a CCaaS FrontRunner for Third Consecutive Year
Highest ROI in the Industry
Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.
Fastest Time to Deploy
Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.
Customer Success with Bright Pattern
- Roger Meador, SVP of Information Technology at Everise
Customer Success Metrics
80%
Call Deflection Rate
Large-Scale BPO for Fortune 500 Companies95%
Customer satisfaction rate
Leading Mobile Network Provider86%
Decrease in agent training time
Multilingual Global Enterprise BPO99.999%
Uptime
Fastest Growing BPO in Central Texas5x
Contact Center Growth
2K+ agents deployed in weeks – Second Largest US Bank50%
Contact Center Growth
Leading CX Support for High-Tech Consumer DevicesLet us know if you’re interested.
Find out what makes our customers so excited about working with Bright Pattern. Reach out today to schedule your free product demo.