Awards and Recognition
2018 FRONTRUNNERS QUADRANT FOR CALL CENTER SOFTWARE
Software Advice, a Gartner company, named Bright Pattern a call center leader in the 2018 FrontRunners Quadrant report. Designed to help businesses evaluate which software products are best for them, the FrontRunners Quadrant features only the products with the highest scores. Of the more than 100 products evaluated, Bright Pattern Contact Center scored No. 2 for both “Usability” and “Customer-Recommended,” outshining top competitors like Five9 and inContact.
“Bright Pattern matched the best vendors in reliability and scalability, administration and monitoring, core platform functionality, and security. The Bright Pattern Cloud Contact Center was at least at, if not slightly above, the average of all products, in the areas of interoperability, solution breadth and depth, and overall capabilities.”—Ovum
WHY OVUM BELIEVES BRIGHT PATTERN IS
``THE CHALLENGER TO WATCH``
#1 FOR MULTICHANNEL INNOVATION
#1 FOR DEPLOYMENT TIME
#1 FOR PROFESSIONAL SERVICES
#1 FOR HOSTING RELIABILITY
#2 FOR PRODUCT QUALITY
BETTER FEATURES AND USABILITY THAN GENESYS
BEAT ALL LEGACY PROVIDERS IN PRICE
WHY WAIT?
We are happy to answer questions, discuss specific workflows and requirements on a live presentation online, describe core benefits, or set up a pilot project to trial our applications without paying any license fees. Let Bright Pattern’s cloud contact center solution help you change the pattern of customer service