Personalized Call Center Service with Powerful Contact Center Software

Personalized Customer Experiences and High Customer Satisfaction on All Channels

Ensuring high customer satisfaction and a smooth customer journey is a requirement for all contact centers. Having powerful call center software makes CX a breeze, and can reduce customer effort. A powerful call center solution will allow your call center to connect with callers on any digital channel. Whether you’re a support team providing phone support and resolving customer issues, an outbound call center service performing market research, or a sales team trying to beat a competitor and improve conversions, a cloud contact center solution with advanced features ensures high-quality customer service on every CX interaction.

Bright Pattern’s contact center platform reduces customer effort and improves agent performance, and ensures call center agents and customer service representatives are delivering exceptional customer experiences. Bright Pattern supports cloud contact centers of any size, from small businesses to large enterprises. Bright Pattern is also fully omnichannel, supporting channels like voice, email, live web chat, text, SMS, and messenger apps like Facebook Messenger, WhatsApp, WeChat, Twitter, LINE, and more. With powerful functionality and key features, Bright Pattern’s cloud customer experience platform ensures better customer experiences through personalization and allows businesses to deliver great call center services.

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High Quality Interactions on Any Channel

Bright Pattern’s contact center platform is fully omnichannel, allowing contact center agents to interact with customers on any digital channel to deliver call center service. Utilize emerging channels like live chat, video call, phone call, chatbot, SMS, text messaging, mobile app, social media, and more to engage callers and customers. Route customers to the right agent or a dedicated agent on any channel.

Maintain quality on 100% of interactions on all channels and gain insight into the call center customer experience with built-in omnichannel quality management powered by AI and bots. Allow supervisors to ensure best practices are implemented, get access to customer feedback, and ensure that customer issues are resolved in a timely manner. Get access to full analytics, data on key metrics, and comprehensive call recording for agent empowerment and training for better call center service and personalized customer conversations.

Comprehensive CRM Integration

Utilize built-in customer relationship management, or CRM integrations to give agents access to the knowledge base and customer information to meet specific needs. Ensure all outbound calls and inbound calls to the call center are personalized by providing call center reps access to customer information, like phone numbers, interaction history, and call transcripts. Bright Pattern can be integrated with CRMs like Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and more. Bright Pattern’s call center software can also be integrated with native CRMs or custom record management systems that your call center is using.

Allow agents in the call center to follow the customer journey through Bright Pattern’s call center software and provide the best service. Whether customers are connecting with your call center through chatbot, livechat, voice calls, or messenger apps, ensure your agents are able to provide the best call center service.

Efficient and Personalized Inbound and Outbound

Running a call center means having call center software that can support both inbound and outbound call center services. Whether your call center is providing customer support, supporting a customer support system, resolving customer’s problems, performing market research, or focusing on lead generation, ensure that your business can provide the best call center services to your customers.

With outbound call center services, utilize intelligent predictive dialers that can dial through a large list of contacts. Bright Pattern’s cloud contact center platform and customer service software utilizes automation to dial through a contact list quickly, boosting efficiency. Allow your customer service teams or sales teams to reach clients quickly.

With inbound interactions, Bright Pattern’s cloud contact center platform provides customer service tools like interactive voice response (IVR), live chat, bots and AI, and more to allow your business to provide great customer service.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern Customer Service Tools


Connect all digital channels into one single conversation. Make the customer journey effortless and provide great customer service on all emerging channels.


Being based on the cloud means Bright Pattern’s call center software can be accessed from a web browser, by any-sized business. Support a global team, and include both domestic call center and offshore call centers into your small business or enterprise organization.

Quality Assurance

Channel reporting dashboard makes it easy for your supervisors to get custom data into contact center performance. Make smart business decisions and ensure high-quality interactions on all channels.

High Reliability

Being based on the cloud means high reliability and uptime. Experience no downtime no matter what. Bright Pattern’s 24/7 support ensures business continuity. Deliver great customer experiences 24/7 with greater reliability.

Best-of-Breed AI and Bots

Utilize automation, like chatbots and AI assistance, to assist agents and provide self-service. Powered by best-of-breed AI from companies like Microsoft, IBM, and Google.

Workflow Management

Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. Implement workforce management integrations for better customer service.

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Support All Channels that Your Customers are Using

Bright Pattern is the best call center software to connect with your customers on any digital channel. Bright Pattern all of the major mobile messaging apps in the industry, including Facebook Messenger, WhatsApp, LINE, Viber, Twitter DM, and more. Connect these messenger apps to other channels, like voice, text chat, SMS, and others for one seamless, omnichannel journey.

Powerful Integrations


Additional Bright Pattern Features

Customer Service Call Center Software

“The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”

Derek G.

Director of Contact Center Operations

“It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.”


BPO Technology Lead

“Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”

Sean Rivers

Director of Operations Technology

“We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”

Othmar B.

VP Marketing

“I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”

Julie T.

Retail Support Representative

“The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”

Sal Y.

Head of Customer Support

Frequently Asked Questions

Bright Pattern’s call center solution provides customer service software capabilities and features to help your customer support team provide the best possible CX and experience. Utilizing Bright Pattern’s call center systems and customer service platform as part of your strategy can help increase customer satisfaction. Bright Pattern’s call center software utilizes powerful call center tools within the call center systems and customer service platform, like IVR, ACD, CRM software integrations, easy-to-use agent workspace, completer telephony integration (CTI), popular app extensions, and comprehensive agent management software to deliver a frictionless customer experience.

Bright Pattern’s call center systems and customer service platform is easy-to-use, fast to implement, and can allow your call center and customer service team to see fast ROI. All of Bright Pattern’s contact center software functionality and robust features are based on the cloud, meaning all contact center solution functionality is accessible with just an internet connection. This means your customer service team can connect to the best customer service software and deliver callers great experiences from anywhere in the world. This also means that businesses of all sizes can get access to a lot of features to deliver good CX on any channels for the best customer experience.

Bright Pattern’s customer service software and customer service solutions can help your call center deliver efficient customer service through many features in Bright Pattern’s CX infrastructure. Bright Pattern’s customer service software can integrate with any CRM platform, whether it’s various CRMs from third-party vendors or your own record management system. Deliver key customer information and full customer history to your agents’ fingertips on a single dashboard, allowing your agents to deliver fast CX with key information from the CRM. Utilize integrations with key CRM systems to deliver a positive customer experience and deliver a great customer experience.

Bright Pattern’s customer service software is easy-to-use as well and is designed with simplicity in mind. Empower your customer service team and customer service agents during interactions by giving them access to full contact center solution functionality with an intuitive customer service solution that is easy-to-use.

Bright Pattern’s call center software also features self-service options within the software to help with routing callers to the right resource as well as helping with queue management. Utilize powerful interactive voice response system technology, IVR technology, IVR software, and IVR systems to direct callers to the right team, improving the customer service you deliver. Streamline workflow and dictate queue strategies to fit your customer-centric business strategy and achieve your CX initiatives. These self-service options can also be utilized to capture customer information to be put in your ticketing system to gain critical CRM insights and track customer touchpoints.

Bright Pattern’s customer service software is the best call center software and best customer service software for companies of all sizes that are looking for contact center software that can help them increase agent productivity and improve call center KPIs, like net promoter score (NPS), customer retention, CSAT, AHT, and more while delivering great customer experience.

Bright Pattern’s contact center software is flexible and able to meet any workflow that your business needs to your ideal contact center customer experience and call center needs. Bright Pattern’s contact center software is based on the cloud, meaning you can get access to powerful technology, like integration with CRM systems and seamless CRM integration, omnichannel routing, unified dashboard, ACD, plug-and-play APIs, analytics, auto dialer and predictive dialing, speech analytics, workforce management tools integration, and other software for CX success.

Omni QM is Bright Pattern’s quality management system that enables admins and call centers to monitor call center performance through a variety of key performance indicators and real=time analytics, like uptime, first call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT). Monitor 100% of interactions on all channels with Bright Pattern’s omnichannel platform for better contact center management. Ensure that the customer experience is exceptional on all channels for the entire customer journey, and all incoming calls or incoming messages are positive experiences for the customer.

Omni QM makes it easy for your call center admins to monitor the entire contact center from one unified dashboard. Omni QM also allows supervisors and admins to perform real-time intervention on any channel. For example, if a negative interaction is detected on any form of telecommunications or any channel of communication, admins can redirect the call to a retention specialist. The scripts of the conversation are saved for review and agent retraining. With Omni QM, make every experience, including the IVR experience, a great one.

Bright Pattern’s customer service software and conversational platforms are omnichannel, meaning that agents and customers can have conversations on any channel, and switch the conversation between multiple channels. Bright Pattern’s omnichannel environments includes digital channels like chatbot, SMS, SMS messages, and messenger apps, as well as traditional channels like voice and email.

Bright Pattern’s omnichannel capabilities and software are both inbound and outbound. For inbound interactions, callers can be routed to the right person, especially to an agent in an important role who is suited to help that specific issue. This interaction can take place on any channel and interactions can be transferred to specific departments over any channel. With the addition of an IVR system powered by natural language, analytics, and advanced algorithms, running an inbound call center can be an efficient, frictionless part of your business’s CX strategy. This reduces hold times, helps control call volumes, and increases ROI for your business.

For outbound interactions, Bright Pattern’s contact center solution and software utilizes an automated phone system and predictive dialers that can quickly dial and skip automated responses. Bright Pattern’s call center solution allows customers to callback as well on any channel, increasing satisfaction and leading to a positive customer experience. Bright Pattern’s outbound dialing capabilities can be utilized as part of your CX strategy, and power your outbound CX strategy to be efficient, yet personalized.

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