Personalized Call Center Service with Powerful Contact Center Software

Request a demo

Personalized Customer Experiences and High Customer Satisfaction on All Channels

Ensuring high customer satisfaction and a smooth customer journey is a requirement for all contact centers. Having powerful call center software makes CX a breeze, and can reduce customer effort. A powerful call center solution will allow your call center to connect with callers on any digital channel. Whether you’re a support team providing phone support and resolving customer issues, an outbound call center service performing market research, or a sales team trying to beat a competitor and improve conversions, a cloud contact center solution with advanced features ensures high-quality customer service on every CX interaction.

Bright Pattern’s contact center platform reduces customer effort and improves agent performance, and ensures call center agents and customer service representatives are delivering exceptional customer experiences. Bright Pattern supports cloud contact centers of any size, from small businesses to large enterprises. Bright Pattern is also fully omnichannel, supporting channels like voice, email, live web chat, text, SMS, and messenger apps like Facebook Messenger, WhatsApp, WeChat, Twitter, LINE, and more. With powerful functionality and key features, Bright Pattern’s cloud customer experience platform ensures better customer experiences through personalization and allows businesses to deliver great call center services.

High Quality Interactions on Any Channel

Bright Pattern’s contact center platform is fully omnichannel, allowing contact center agents to interact with customers on any digital channel to deliver call center service. Utilize emerging channels like live chat, video call, phone call, chatbot, SMS, text messaging, mobile app, social media, and more to engage callers and customers. Route customers to the right agent or a dedicated agent on any channel.

Maintain quality on 100% of interactions on all channels and gain insight into the call center customer experience with built-in omnichannel quality management powered by AI and bots. Allow supervisors to ensure best practices are implemented, get access to customer feedback, and ensure that customer issues are resolved in a timely manner. Get access to full analytics, data on key metrics, and comprehensive call recording for agent empowerment and training for better call center service and personalized customer conversations.

EXPLORE OMNICHANNEL

Comprehensive CRM Integration

Utilize built-in CRM integrations to give agents access to the knowledge base and customer information to meet specific needs. Ensure all outbound calls and inbound calls to the call center are personalized by providing call center reps access to customer information, like phone numbers, interaction history, and call transcripts. Bright Pattern can be integrated with CRMs like Microsoft Dynamics, Salesforce, Zendesk, Oracle Service Cloud, and more. Bright Pattern’s call center software can also be integrated with native CRMs or custom record management systems that your call center is using.

Allow agents in the call center to follow the customer journey through Bright Pattern’s call center software and provide the best service. Whether customers are connecting with your call center through chatbot, livechat, voice calls, or messenger apps, ensure your agents are able to provide the best call center service.

Explore CRM Integrations

Efficient and Personalized Inbound and Outbound

Running a call center means having call center software that can support both inbound and outbound call center services. Whether your call center is providing customer support, supporting a customer support system, resolving customer’s problems, performing market research, or focusing on lead generation, ensure that your business can provide the best call center services to your customers.

With outbound call center services, utilize intelligent predictive dialers that can dial through a large list of contacts. Bright Pattern’s cloud contact center platform utilizes automation to dial through a contact list quickly, boosting efficiency. Allow your customer service teams or sales teams to reach clients quickly.

With inbound interactions, Bright Pattern’s cloud contact center platform provides customer service tools like interactive voice response (IVR), live chat, bots and AI, and more to allow your business to provide great customer service.

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

REQUEST DEMO

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

REQUEST DEMO

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

REQUEST DEMO

Bright Pattern Customer Service Tools

Omnichannel
Connect all digital channels into one single conversation. Make the customer journey effortless and provide great customer service on all emerging channels.
Cloud-Based
Being based on the cloud means Bright Pattern’s call center software can be accessed from a web browser, by any-sized business. Support a global team, and include both domestic call center and offshore call centers into your small business or enterprise organization.
Quality Assurance
Channel reporting dashboard makes it easy for your supervisors to get custom data into contact center performance. Make smart business decisions and ensure high-quality interactions on all channels.
High Reliability
Being based on the cloud means high reliability and uptime. Experience no downtime no matter what. Bright Pattern’s 24/7 support ensures business continuity. Deliver great customer experiences 24/7 with greater reliability.
Best-of-Breed AI and Bots
Utilize automation, like chatbots and AI assistance, to assist agents and provide self-service. Powered by best-of-breed AI from companies like Microsoft, IBM, and Google.
Workflow Management
Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. Implement workforce management integrations for better customer service.

Get More Info and Pricing


    Support All Channels that Your Customers are Using

    Bright Pattern is the best call center software to connect with your customers on any digital channel. Bright Pattern all of the major mobile messaging apps in the industry, including Facebook Messenger, WhatsApp, LINE, Viber, Twitter DM, and more. Connect these messenger apps to other channels, like voice, text chat, SMS, and others for one seamless, omnichannel journey.

    VIEW Omnichannel Capabilities

    Powerful Integrations

    Additional Bright Pattern Features

    Unified Agent Desktop
    CRM Integration
    True Omnichannel
    Cloud-Based
    Intelligent Routing
    AI-Powered Agent Assistance
    Sentiment and Text Analysis
    Interactive Voice Response
    Built-in Quality Management
    WFO and WFM Integration
    Call and Screen Recording
    Automated Bot Conversations
    Drag-and-Drop Scenario Builder
    All Digital Channels Supported
    Automatic Call Distribution (ACD)
    Click-to-Call, Click-to-Chat Capabilities

    Customer Service Call Center Software

    “The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”
    Derek G.
    Director of Contact Center Operations
    “It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.
    KC R.
    BPO Technology Lead
    “Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”
    Sean Rivers
    Director of Operations Technology
    “We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”
    Othmar B.
    VP Marketing
    “I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”
    Julie T.
    Retail Support Representative
    “The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”
    Sal Y.
    Head of Customer Support

    Frequently Asked Questions

    Bright Pattern is a leading provider of AI-powered omnichannel contact center software. Our contact center software is cloud-based and gives your business or organization access to powerful contact center technology for a reasonable, pay-per-use price. Bright Pattern’s software is loaded with features like best-of-breed AI, comprehensive omnichannel quality assurance, unified agent desktop, and CRM integration.

    Bright Pattern has the highest ROI in the industry and the fastest time to deploy at half the time of the industry average. Our software guarantees fast ROI on your investment through powerful AI, advanced functionality, and omnichannel capabilities.

    Adaptable for any industry, Bright Pattern can streamline and boost your CX operations, and deliver exceptional customer experiences on a global scale.

    Omnichannel means the ability to switch between channels effortlessly while the context of the conversation is maintained. Conversations that start as voice calls can be seamlessly switched to other channels like text messaging, messaging apps, video calls, and more, all while maintaining the context of the conversation at the agent’s fingertips. Omnichannel provides flexibility to both the agent and customer, and removes any silos in the customer journey that could lead to a disjointed experience.

    Bright Pattern’s AI-powered contact center software provides a number of different powerful dialing options for your business to choose from. Choose dialing options like predictive, preview, and automatic (IVR) modes. With list management capabilities, call scripting, web callback, screen-pop, and more, your outbound calling campaigns will be streamlined and efficient. Send outbound text messages and outbound calls for tasks like appointment reminders, order updates, and outbound sales campaigns. Moreover, with Bright Pattern’s advanced predictive dialer, ensure increased occupancy and regulatory compliance. Automate routine tasks and dial dozens of predictive calls ahead of every agent, keeping costs low while boosting agent productivity.

    Yes! Bright Pattern is fully compliant with all major laws and regulations. Bright Pattern is fully HIPAA, TCPA, GDPR, SOC, and PCI compliant. Read about our other compliances in our compliance page.

    Bright Pattern’s contact center software is flexible, dynamic, and cloud-based. Bright Pattern’s contact center solution can be tailored to any industry and any situation. Whether you are trying to improve the customer experience, add new digital channels, notify customers, improve customer service, or increase sales, Bright Pattern can help. Request a demo and see how we can tailor Bright Pattern’s to meet your most pressing business issues.

    Schedule My Demo