What is SOC 2?
SOC 2 is an auditing procedure that ensures service providers are securely managing personal data of customers and store customer data in a way that protects company interests and client privacy. SOC 2 compliance means providing data security and best practices to ensure that confidential information is kept private. SOC 2 certification and following the trust service criteria (TSC) are basic requirements for any contact center software that handles sensitive information.
Bright Pattern is certified as a SOC compliant vendor. Review of Bright Pattern compliance was conducted by regulators in accordance with AT section 101, Attest Engagement (AICPA Professional Standards). Bright Pattern fulfills compliance requirements and has passed the compliance process.