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Why Did We Create Bright Pattern?

To create the most powerful, innovative, and easy to use cloud contact center

500+ Customers, 26 Countries

Bright Pattern is the highest-rated omnichannel contact center platform with the fastest time to deploy in the industry. Bright Pattern’s platform allows businesses to provide effortless omnichannel conversations across voice and digital channels along with omnichannel quality management. We are the only company in the industry providing a mobile app, Bright Pattern Mobile, that enables customers to connect with any employee across any channel via their mobile device.

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A Brighter Future Together

Brighter customer service software starts with bright, passionate people. Bright Pattern created the most simple, powerful omnichannel contact center solution by bringing the best people and technology together. The Bright Pattern team is committed to innovation, creativity, and a people-first approach in all we do.

Leadership

Michael McCloskey
CEO & President

Michael McCloskey, former president of Genesys and Kana Software, is a highly experienced technology executive with a proven track record of building high-growth technology companies. He has been highlighted in numerous investment analyst reports, as well as national publications, including Forbes, Businessweek, and others.

Konstantin Kishinsky
Founder & CTO

Konstantin Kishinsky brings a strong background leading engineering and advanced application development teams. He has served in key management roles at Genesys, as VP of Product Development at FrontRange, and as Founder and CEO of Cayo Communications Inc.

Ted Hunting
Senior VP of Marketing

Ted has led marketing at innovative startups and global tech companies that have become recognized leaders in their markets. Most recently at Genesys, Ted led marketing for the Americas, Asia, and Latin America regions and also the Corporate Marketing team. He is a member of the CCW Europe Advisory Board and the ICMI Strategic Advisory Board. Ted is a recognized speaker in the customer experience industry at events including Customer Contact Week, Gartner, Forrester, ICMI, Enterprise Connect, and more.

Sergey Menshikov
VP of Product Management

Sergey has led product development in the customer experience and contact center industry for over 25 years. He has held key management roles at Genesys, FrontRange, and Cayo Communications pioneering innovative, scalable, and reliable omnichannel customer experience solutions.