Cloud-Based Call Center Software

Based on the Cloud

Bright Pattern’s call center software is based on the cloud. Bright Pattern is the best call center software to get easy access to an advanced cloud contact center solution. When new features, business tools, and communication channels are added to the cloud call center solution, Bright Pattern allows your cloud contact center to get access, and cloud contact center agents can access the software from a browser, whether it’s on a laptop or at a desktop with a headset and phone system. Access powerful CRM integrations, omnichannel routing, and analytics and metrics. Bright Pattern provides a full contact center solution from the cloud.

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No On-Premise Hassle

Support business growth and get a comprehensive suite of tools for your cloud contact center. Get significant cost savings and cut capital expenditure on support teams, support center equipment, new hardware, and software options, and get access to advanced phone systems and customer support platforms for a reasonable price with a cloud contact center solution. All customer data and functionality is stored in secure data centers, keeping data safe from human error and helping in disaster recovery. Cloud contact centers are the modern alternative to premise contact centers, and are a great way to reduce capital expenditure while maintaining key features for business intelligence and advanced communications technology.

Omnichannel Platform

Connect with customers on different communication channels on Bright Pattern’s mobile app. Bright Pattern’s mobile app brings in the omnichannel capabilities of our call center platform into the mobile app, allowing your employees to connect with customers and clients on voice and digital channels.

Comprehensive CRM Integrations

Bright Pattern’s contact center software is able to integrate with any customer relationship management (CRM) solution. Bright Pattern is easy to set up and can integrate with Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Oracle Service Cloud. If your business has its own CRM system, Bright Pattern can integrate with that as well. Get customer information, like historical reports, phone numbers, call recordings, and interaction history, available to your agents in real time. Empower your sales team, support team, service team, remote team, or help desk, and tailor the customers’ experience. 

Unified Agent Desktop

Our omnichannel contact center solution gives your organization the ability to seamlessly communicate with clients throughout their entire customer journey.

Omnichannel Quality Management

Ensure consistently excellent customer experiences and optimize call center performance with AI-powered OmniQM.

CRM Integration

Track the customer journey with your business on any channel. Integrations with all CRM providers or your own system of records.

Bright Pattern Cloud Integration Key Features

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Omnichannel Agent Desktop

Connect all digital channels into one cloud contact center solution. Connect voice phone calls, live call, instant messages, chatbot, video, live chat, mobile app, social media, and text message interactions all into one seamless experience.

Suitable for Any Business

Bright Pattern’s cloud platforms can power contact centers of any size, from large organizations to small businesses. Cloud platforms mean flexibility for seasonal business and remote teams as well.

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Built-In Quality Management

Implement QA on any customer interaction with automation for performance management. Track agent performance through KPIs and metrics, boost efficiency of your agents, and deliver comprehensive data and detailed analyses to supervisors through dashboards.

High Reliability

Cloud call center solution means high reliability and uptime. Experience no downtime. Bright Pattern’s 24/7 support ensures call center systems never go down. Deliver great customer experiences 24/7 with greater reliability.

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AI-Powered

Bright Pattern’s contact center solution integrates with artificial intelligence, powered by best-of-breed artificial intelligence from companies like Microsoft, IBM, and Google.

Workflow Management

Manage the flow of inbound calls, outbound calls, and interactions with intelligent call routing and queue management. From large organizations to small businesses, implement workforce management integrations for better customer service and efficient workflows.

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    Advanced Call Center Functionality, A Fraction of the Price

    Bright Pattern’s cloud based call center solutions gives cloud contact centers full functionality at a fraction of the cost in today’s digital world. Power a global outbound call center or inbound call center, and maintain call quality, quality monitoring, quality assurance, customer support, and high customer satisfaction globally.

    Future-Proof

    Easily activate new channels that are introduced to the industry into your cloud contact center, and grow your business at a pace that makes sense for you.

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    AI Integrations

    Utilize powerful AI for basic functions like intelligent routing, predictive dialers, automated outgoing calls, and CRMs. Streamline workflow by routing incoming calls to the right agent, utilizing smart dialers, and automated screen pop with customer info.

    Scalability

    Omnichannel and cloud-based means high scalability compared to a premise solution. With just an internet connection, get access to the best call center software on the market. Save on capital expenses on expanding your virtual call center.

    Powerful Integrations

    Microsoft
    Zoho
    Salesforce
    Zendesk
    Pipkins
    NICE
    Aspect
    Oracle
    Monet

    Additional Bright Pattern Features

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    Cloud-Based Call Center Software

    “The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day.”

    Derek G.

    Director of Contact Center Operations

    “It is an extremely robust, while easy to use software. It can handle massive telephony centers with ease while maintaining competitive telco charges.”

    KC R.

    BPO Technology Lead

    “Great product and a great team. The product has worked as designed and has been very reliable. The call quality has also been excellent. The scenario tool is very powerful. It is also well integrated into Zendesk.”

    Sean Rivers

    Director of Operations Technology

    “We have switched over from Interactive Intelligence 3 years ago and have been really happy so far. We had 100% up-time and enjoy the cooperation with their software developers and management team.”

    Othmar B.

    VP Marketing

    “I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. ”

    Julie T.

    Retail Support Representative

    “The system was very easy to setup along with training and onboarding from the Bright Pattern team. We use Bright pattern for inbound transactions, such as incoming calls, emails and chat. The reporting tools are easy to use and propvide the SLA data required for our partners.”

    Sal Y.

    Head of Customer Support

    Frequently Asked Questions

    Bright Pattern’s cloud call center solution utilizes the power of our cloud and cloud technology to power your customer experience. All call center technology and office technology needed to build strong customer relationships and a seamless customer experience are accessible through cloud call center software. This means a cloud call center solution can allow your outbound call center or inbound call center to handle incoming calls and outbound calls, while being able to use other channels of communication, with more cost-effectiveness compared to legacy systems. Make the overall cloud contact center experience better for call center reps, callers, and supervisors.

    A cloud call center solution and cloud contact center software can give your contact center access to powerful technology. This includes powerful IVRs, autodialer, predictive dialing capabilities, and communications on all channels like voice, SMS, social media, chatbot, text, mobile applications. Power a full customer experience with customizable features through just a browser.

    Bright Pattern’s call center solution integrates with any CRM solution. Allow your virtual call center to perform lead management with ease, putting customer information right at your agent’s fingertips on the cloud platforms. Whether they’re on a laptop or on a desktop with a headset, agents can utilize integrated CRM solution within the virtual call center software for better customer experience.

    On Bright Pattern’s cloud call center solution, data centers are utilized to securely store data, meaning strong and effective disaster recovery and data protection for a secure overall cloud contact center. Bright Pattern’s cloud contact center platform and software solution let’s agents in your virtual call center effortless lead customers and callers through the CX journey.

    OmniQM is Bright Pattern’s quality assurance system. Utilizing AI, OmniQM allows for detailed analyses and analytics of every interaction, ensuring remarkable customer experiences with every interaction. OmniQM makes agent management easy, allowing your call center to ensure that a qualified agent is delivering a good customer experience, employee productivity is high, customer connection is being made, best practices are being followed, and every service moment is impactful.

    With Bright Pattern’s real-time dashboards, get supervisors insight into the agent experience and the performance of various teams, like your remote workforce, remote team, sales team, support team, and others. Ensure that idle time is low, average call duration is reasonable, call volume is being handled, hold time is low, agent uptime is high, and the efficiency of your agents is high. With real-time dashboards and monitoring, your supervisors can even intervene at the right time when an interaction is rated as low, allowing them to make quick decisions at the right time on the spot. Previous interactions and scripts with the caller are saved for agent training.

    Gain the competitive advantage with the best call center platform, be empowered to make quick decisions during inbound customer service, ensure a smooth agent experience, utilize workforce management tools, and find new opportunities to build strong customer relationships in today’s digital world.

    Bright Pattern’s sophisticated IVR can be customized with specific workflows to match any use cases and queries that are requested of it. With legacy contact center technology, self-service can be slow and troublesome. The pain of your system can be felt by customers, leading to a negative customer experience for the caller.

    With Bright Pattern’s customizable call center systems and IVR, callers can be led through effortless self-service, powered by natural language processing, AI, and machine learning. Utilize technology like AI and machine learning to send customers with queries through an effortless virtual call center with an auto-attendant. Bright Pattern’s IVR business systems and call center systems can also perform call routing with the auto-attendant when the caller wants to speak with a live agent. Leverage a combination of AI, machine learning, call routing with the phone system, and a powerful cloud contact center platform to beat the competitors in self-service. Get live prospects through the CX journey faster, reduce hold time, and leverage virtual call center software for an effortless customer experience with an auto-attendant.

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