Case Studies

Canary

Canary wanted a service provider that not only had all the channels necessary today, but a provider that continuously strives to innovate the product to include all the communication channels their customers may use at a future date. “My job is to go where the customer conversation is happening,” said Blair. “Because Bright Pattern is so dedicated to bridging the gap between customers and customer service centers, I believe their service will continue to provide channels that are cutting edge.”

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Afligo

Bright Pattern provided the cost-effective and flexible multichannel cloud contact center solution that Afligo was looking for. Afligo started on the Bright Pattern platform using only inbound voice but added other channels as business needs dictated. Afligo is currently using inbound/outbound voice, email processing, and web chat. They plan to add SMS capabilities soon, which will give customers the option to receive notifications via text.

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thinkingVoice Lead Platform

Bright Pattern and thinkingVoice have developed an integrated, cloud-based, solution that implements a new model for real-time lead qualification and regulatory compliance. Changes to the Telephone Consumer Protection Act tightened restrictions on consumer outreach and continue to reverberate throughout the contact center industry. This new, integrated, solution is based on thinkingVoice’s unique self-service lead management engine and Bright Pattern’s next generation contact center software.

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Zoyto Disaster Recovery

Founded in 1998, Houston, Texas-based Zoyto is a leading Business Process Outsourcing provider offering a broad array of customer care, order fulfillment, and distribution solutions. Early one morning in June 2013, a water main supplying Zoyto’s administration building burst, causing massive flooding, and damage, throughout the facility. Thankfully, Zoyto uses a next generation cloud contact center solution from Bright Pattern and was able to quickly move their contact center to a nearby building.

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