Omni Interactions works with Fortune 1000 companies to transform traditional contact center operations into cloud-based, omnichannel-ready contact centers that better support today’s customer expectations. By pairing socially savvy, well-trained remote agents with purpose-built technology, Omni Interactions creates agile, highly efficient, scalable omnichannel contact centers that make a positive impact on the customer journey.
The BPO differentiates itself from the competition with its omnichannel capabilities. With Bright Pattern’s cloud-based omnichannel contact center platform, Omni Interactions is able to meet customers on their channel of choice and provide a consistent and seamless customer experience on any channel, any device, any time. Omni Interactions is able to connect with customers on any channel, including voice, email, chat, SMS, text messaging, and even messenger apps. Omni Interactions is looking forward to adding even more channels to their customer communication channels, and will be able to do so with ease due to Bright Pattern’s cloud-based architecture. “When a company is ready to add SMS, chat, or social media, it’s easy to make that happen through the Bright Pattern platform,” said Rob Duncan, CEO of Omni Interactions.
Read the full case study to see how Bright Pattern helped Omni Interactions improve their customer experience through implementing an omnichannel system