Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI...

May 24, 2022
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IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that...

May 19, 2022
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Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is...

May 17, 2022
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The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May...

May 12, 2022
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Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in London, United Kingdom! The Bright Pattern team is...

May 11, 2022
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IT service management and enterprise service management are key departments within a business that help businesses run smoothly and assist businesses in delivering support to...

May 04, 2022
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