Call Center Software Blog
Your go-to for the latest customer experience news and weekly call center tips.
In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI...
IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that...
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is...
The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May...
Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in London, United Kingdom! The Bright Pattern team is...
IT service management and enterprise service management are key departments within a business that help businesses run smoothly and assist businesses in delivering support to...
Remote assist is a technology that allows users to take control of another user’s desktop, allowing agents and supervisors to directly control the user’s desktop...
Mobility is the key to success in our new digital age. The world, including both customers and the workplace, are becoming more and more mobile....
Call centers in the digital age need to adapt to rapidly changing digital transformation. With the emergence of new channels, especially mobile channels like messenger...
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