Call Center Software Blog

Your go-to for the latest customer experience news and weekly call center tips.

Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing....

Jun 16, 2022
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Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink...

Jun 15, 2022
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Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month!...

Jun 09, 2022
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Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to...

Jun 08, 2022
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Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound...

Jun 01, 2022
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In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI...

May 24, 2022
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IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that...

May 19, 2022
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Bright Pattern, one of the leading providers of omnichannel communication platforms for seamless customer experiences, is in Las Vegas, Nevada! The Bright Pattern team is...

May 17, 2022
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The Bright Pattern team is heading to Las Vegas, United States for SupportWorld Live 2022! SupportWorld 2022, hosted by HDI from May 15th until May...

May 12, 2022
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