How Predictive Dialers Work

Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive dialers, you can significantly increase revenue from calls and boost productivity, all while saving agents time. This solution maximizes your ability to reach leads with an intuitive algorithm and software that integrates with your contact database.

Explore how predictive dialer systems could work for your business.

What Is a Predictive Dialer?

A predictive dialer uses Voice over Internet Protocol (VoIP) to make outbound voice calls for your business. This automated dialer operates by placing calls to customers before human agents become available to handle the call. As a result, agents can contact as many leads as possible, increasing call rates significantly more than they could by manually calling each contact.

A predictive dialer also allows for quick recovery, as the system automatically moves on to the next lead if one contact does not answer the call. It’s a fast and effective way to extend calling reach while saving labor costs and conserving agents’ energy.

How Does a VoIP Predictive Dialer Work?

VoIP technology that powers predictive dialers works with a broadband internet connection instead of an analog phone line to make voice calls. This solution makes automated, efficient calls possible from your business call center. 

Options such as Salesforce predictive dialer options work with your systems, integrating workflows to help maximize productivity and streamline collaboration. You can leverage the software to place multiple calls at one time. Then, as leads answer the call, the dialer will get a live agent on the line as soon as possible. It then auto-populates a screen with the lead’s contact information for records.

Each time the predictive dialer uses its algorithm, it contacts callers on the agent’s behalf. Any unsuccessful calls are automatically rescheduled for a reattempt later on. 

What Determines the Cost of a Predictive Dialer Software?

Your predictive dialer software needs may vary depending on your specific business requirements. Some critical factors that can affect overall costs include:

  • The number of agents you have and overall operational scale
  • Extra services required with your software
  • The amount of preexisting customer data you have on file
  • Requirements for future scalability and updates

Key Benefits of a Predictive Dialer System

This software solution can deliver a range of benefits for your business operations. The key capabilities and advantages of this system include:

  • Contact list management software that typically works with your database or CRM
  • Call progress results identification software
  • Administration software for agents’ management
  • Algorithms that set a concurrent call ratio
  • Reporting and analytics for measuring results of calls

Get Started With Our Tech Solutions Today

At Bright Pattern, we’re here to support you with innovative cloud contact center solutions. We have the lowest total cost of ownership (TCO) in the industry and deliver a system that is easy and cost-effective to implement and adapt as needed. When you partner with us, you can be confident you’ll get trusted resources to help you boost productivity and streamline calling requirements.

If you’re interested in learning more about our call center solutions, reach out to us today to request a demo.

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