Revolutionizing the Contact Center Industry

What Do Contact Center Industry Analysts Say About Bright Pattern?

G2 Crowd


  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist


  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

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Gartner Software Advice FrontRunners Quadrant


  • Bright Pattern named as a leader for three consecutive years

  • Bright Pattern received customer ratings higher than Five9, Genesys PureCloud, NICE inContact, RingCentral, 3CLogic, Talkdesk and other popular vendors

  • Bright Pattern leads the call center category with a customer rating of 4.74 out of 5 with perfect ratings for customer support and value for money

  • View Software Advice

The Frost and Sullivan’s Profile of Bright Pattern


  • True omnichannel capabilities without significant license or professional services expense

  • Low license costs and professional service fees due to the simplicity of the platform

  • Set up times are a fraction of the time and cost of many other vendors

  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

  • Read Frost & Sullivan Report

G2 Crowd


  • Bright Pattern recognized by G2 Crowd as one of the top providers of contact center software

  • Bright Pattern outranked leading providers, including Five9, NICE inContact, Avaya, Aspect, and 8×8

  • Achieved top rankings in usability index based on ease of administration, ease of set-up, and ease of doing business

  • Read G2 Crowd Report

Ovum, Leading Call Center Industry Analyst

“Bright Pattern was the shining star in the ratings… customers rated the company and its products at the maximum level achieved by any vendor”

Read Ovum Report

CCW Excellence Awards 2019 Omnichannel Solution of the Year Finalist


  • Bright Pattern was selected as a finalist by the world’s largest customer experience event, Customer Contact Week

  • Bright Pattern was announced as the Honorable Mention by Customer Contact Week’s esteemed panel of judges

  • Read More

Gartner Software Advice FrontRunners Quadrant


  • Bright Pattern named a leader in 2019 and 2018 reports

  • Scored above market leaders including Genesys PureCloud, NICE inContact CXone, Five9, Aspect, and RingCentral in 2019 FrontRunner Quadrant

  • Ranked No. 2 in both Usability and User Recommended among 100 products evaluated in 2018 FrontRunners Quadrant Report

  • Read Front Runners Report

The Frost and Sullivan’s Profile of Bright Pattern


  • True omnichannel capabilities without significant license or professional services expense

  • Low license costs and professional service fees due to the simplicity of the platform

  • Set up times are a fraction of the time and cost of many other vendors

  • All channels are native to the platform (built-in) enabling true omnichannel conversations, omnichannel quality management

  • Read Frost & Sullivan Report

Frost & Sullivan Profiles
Bright Pattern as Top-Performing
Global Cloud Contact Center Provider

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Highest ROI in the Industry

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution with the highest return on investment.

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Best decision you will ever make. Much better ROI than the other cloud telephony providers.

Fastest Time to Deploy

Improve your customer experience faster than ever before with Bright Pattern’s average deployment time of 1.6 months.

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Improve your customer experience faster than ever before.

G2 Comparison Scores in Key Satisfaction Areas for CCaaS

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Ease of Doing Business
Bright Pattern
91%
Genesys PureCloud
83%
NICE inContact
80%
Quality of Support
Bright Pattern
91%
Genesys PureCloud
79%
NICE inContact
75%
Ease of Setup
Bright Pattern
86%
Genesys PureCloud
78%
NICE inContact
84%
Likely to Recommend
Bright Pattern
84%
Genesys PureCloud
76%
NICE inContact
82%

Bright Pattern vs.
Premised Based Providers

Bright Pattern’s cloud-based contact center software provides the functionality you want in your contact center solution at a fraction of the cost of an on-prem-ise solution. Make expensive equipment, on-premise IT teams, and slow upgrades a thing of the past. Provide personalized customer experiences, utilize the newest features and upgrades right when they come out, and see extremely fast ROI with Bright Pattern’s cloud-based solutions.

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Bright Pattervn vs.
Cloud-Based Providers

Bright Pattern was recognized as a leader in the latest G2 Crowd Report with the highest ROI and fastest time to implement out of all CCaaS providers. Bright Pattern outranked top contact center infrastructure vendors for overall customer satisfaction including but not limited to NICE inContact, Five9, Aspect, and Avaya. Bright Pattern shined in overall customer satisfaction ratings, the results index, and the relationship index with the best ROI in the industry.

READ G2 REPORT

Customer Success with Bright Pattern

33% Reduction in Average Handle Time (AHT)
95% Customer Satisfaction Rate
86% Reduction in Agent Training Time
“Bright Pattern is a true omnichannel contact center, built for the modern contact center. I haven’t found anyone doing it better.”
- Roger Meador, Co-Founder of trusource labs

Customer Results

80%
Call Deflection Rate
86%
Decrease in Agent Training Time
5X
Contact Center Growth
95%
Customer Satisfaction Rate
99.999%
Uptime
50%
Decrease in Deployment Time