About Andrew Huang

Create content that cultivates interest in cloud-based, AI-powered, omnichannel technology.

    Predictive dialers could be an ideal solution if you’re looking for ways to maximize your outbound call capabilities to support call center operations. With predictive dialers, you can significantly increase revenue from calls and boost productivity, all while saving agents time. This solution maximizes your ability to reach leads with an intuitive algorithm and software […]Continue reading

    Microsoft Teams is one of the premier business communication platforms that companies and organizations use to promote internal communication, teamwork, remote work, and knowledge sharing. Microsoft Teams is one of the largest business communication platforms in the world, with over 200 million active users. Many businesses, especially contact centers, rely on Microsoft Teams for internal […]Continue reading

    Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada for Pink Elephant! Bright Pattern will be an exhibitor at Pink Elephant’s IT Service Management Conference and Exhibition in the Bellagio, one of the largest IT service management events in the world. […]Continue reading

    Bright Pattern, one of the leading providers of powerful omnichannel call center technology for great customer experiences, will be in Las Vegas, Nevada this month! Bright Pattern is coming to Las Vegas for CCW Vegas, the largest Contact Center Week event in the world. CCW Vegas, going from June 20th until June 23rd, is the […]Continue reading

    Call centers are the main point in a business that allows customers to communicate with the business. Call centers in the digital age need to be able to communicate on all digital channels and have the technology to personalize the customer experience. This means investing in technology and software that, depending on the platform and […]Continue reading

    Many inbound call centers focus on converting callers into sales. Especially for businesses and retailers that need to sell to consumers and perform upselling, inbound call center conversion is critical for business success, especially in the modern age where call centers and the customer experience delivered through them is more important than ever. Here are […]Continue reading

    In the IT service management industry, return-on-investment, or ROI, is important for many help desks, service management organizations, and enterprise service management organizations. Improving ROI in the help desk can help IT service management organizations save money, save time, and improve worker efficiency. This can be done through a number of different methods. Figuring out […]Continue reading

    IT service management and enterprise service management is dedicated to delivering fast, efficient service to members of the organization as well as end users that might be outside the organization. Efficiency and effectiveness of service delivery is crucial for all parts of the IT Service Management cycle, including incident management, request management, problem and change […]Continue reading