Artificial intelligence, or AI, is one of the hottest trends. Almost every business understands that value of AI, whether it’s to streamline business processes or deliver a better customer experience. AI as a word, however, has been watered down over the past decade, and the definition and application of AI can be confusing for many seeking to implement AI for the first time.

With the COVID-19 pandemic, many contact centers and CX providers are turning to virtual call center solutions to continue providing customer service while keeping call center agents safe. With many governments ordering mandatory shelter-in-place and lockdown regulations, the traditional call center has shifted to the home office for many businesses. 

Bright Pattern Launches AI Solution Packs for Easy to Deploy Artificial Intelligence in Contact Centers Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI SOUTH SAN FRANCISCO, Calif., April 8, 2020 /PRNewswire/ -- Bright Pattern, the most powerful AI-powered cloud contact center for [...]Continue reading

Bright Pattern Brings Omnichannel Quality Management to EMEA Enterprises with the Recent Release of Omni QM Bright Pattern to showcase its omnichannel contact center platform with embedded AI-powered omnichannel quality management solution at Call and Contact Centre Expo SOUTH SAN FRANCISCO, Calif., March 10, 2020 /PRNewswire/ -- Bright Pattern, the most powerful AI-powered cloud contact center [...]Continue reading

Major Airline Selects Bright Pattern Cloud Contact Center Software Bright Pattern, leading provider of omnichannel cloud contact center software for innovative enterprises, selected by US-based airline. SOUTH SAN FRANCISCO, Calif., Feb. 5, 2020 /PRNewswire/ -- A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered [...]Continue reading

Bright Pattern Announces AI-Powered Omnichannel Quality Management Solution Bright Pattern Omni QM is built for a digital world with quality assurance for new digital channels like chat, text, bots, or messengers. SOUTH SAN FRANCISCO, Calif., Jan. 23, 2020 /PRNewswire/ -- Bright Pattern, the most powerful cloud contact center with AI for innovative companies, today announced [...]Continue reading