Topic: What’s Next with Omnichannel Quality Management Ted started off this section by sharing these slides and information from a recent Bright Pattern survey on omnichannel quality management. The survey showed that: Improving CX is a Top 3 priority of most companies (Gartner) But you can’t improve what you can’t measure of most companies (Gartner) […]Continue reading
Bright Pattern to exhibit and speak at CCW Europe October 3-5 in Amsterdam
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading
Bright Pattern, the leading provider of omnichannel call center software, is heading to CCW Europe! CCW Europe is one of the largest CCW events in the world, and brings together the best and brightest of the CX industry and contact center industry for 3 days. CCW Europe 2022 will be held in Amsterdam, Netherlands from […]Continue reading
Gapcloud partners with Bright Pattern to provide cloud-based omnichannel contact center software to businesses and users, and deliver cost-effective Microsoft Teams integrations with the business’s contact center operations.
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading
Microsoft Teams lacks native contact center functionality. While it has some similar features (shared voicemail, call queuing, etc.), it falls woefully short of a full-featured contact center. Thankfully, you can seamlessly integrate your own software directly into Teams. This guide explains what Microsoft Teams contact center integration is, its benefits, and how to set it […]Continue reading
At CCW Vegas 2022, the world’s largest contact center event, Bright Pattern presented an informative workshop discussing the future of customer experience technology and how to adapt technology to meet the needs of the new digital age. The workshop featured an esteemed panel of experts, including Othmar Mueller von Blumencron, Senior Vice President of Sales […]Continue reading
If you work in the healthcare space, you’re well aware of the Health Insurance Portability and Accountability Act, or HIPAA. Since 1996, the US federal government has required healthcare organizations to take measures to protect against unauthorized disclosure of patient health information deemed sensitive. While the HIPAA was first enacted in 1996, the rules have […]Continue reading
As a higher education institution, your main customers are young adults and college students. For the incoming student, they’re entering an entirely new phase in their life. This life brings not only excitement and hope, but also nervousness. Everything is new. As each year passes, even with experience, they’ll have questions and concerns, many of […]Continue reading